Notification and Resolution Clause Samples

Notification and Resolution. Verizon will create a Trouble Ticket and send a notification to Customer’s designated point of contact within 15 minutes of Verizon’s determination of a Managed Device or connectivity failure. Following the creation of a Trouble Ticket, Verizon will: i) if the fault is due to a Verizon connectivity service, troubleshoot the connectivity service until the problem has been verified as fixed and the Trouble Ticket will then be closed; or ii) if the fault is due to causes other than a Verizon connectivity service, inform Customer of the fault and monitor the Trouble Ticket.