Common use of NETWORK INTERCONNECTION TRUNKS Clause in Contracts

NETWORK INTERCONNECTION TRUNKS. Key Service Quality Measurements Notes -------------------------------------------------------------------------------- Maintenance and Repair Process -------------------------------------------------------------------------------- 14. Network Trouble Report Rate -------------------------------------------------------------------------------- o Network Trouble Report Rate -------------------------------------------------------------------------------- 15. [Intentionally Omitted] -------------------------------------------------------------------------------- 16. Mean Time to Repair -------------------------------------------------------------------------------- o Mean Time to Repair (Stop Clock) -------------------------------------------------------------------------------- 17. % Out of Service [greater than] 24 Hours -------------------------------------------------------------------------------- o % Out of Service [greater than] 24 Hours -------------------------------------------------------------------------------- 18. % Repeat Reports within 30 days -------------------------------------------------------------------------------- o % Repeat Reports within 30 Days -------------------------------------------------------------------------------- Network Performance -------------------------------------------------------------------------------- 20. % Dedicated Final Trunk Blockage -------------------------------------------------------------------------------- 5. CLEC BILLING (All Services, Interconnection, UNE and Resale): -------------------------------------------------------------------------------- Billing: -------------------------------------------------------------------------------- 21. Timeliness of Daily Usage Feed -------------------------------------------------------------------------------- o Timeliness of Usage Information o % Usage in 3 business days -------------------------------------------------------------------------------- o % Usage in 4 business days o % Usage in 5 business days o % Usage in 8 business days -------------------------------------------------------------------------------- 22. Timeliness of ▇▇▇▇▇▇▇ ▇▇▇▇ Not Carrier Specific --------------------------------------------------------------------------------

NETWORK INTERCONNECTION TRUNKS. Key Service Quality Measurements Notes -------------------------------------------------------------------------------- Maintenance and Repair Ordering Process: -------------------------------------------------------------------------------- 3. Order Confirmation Timeliness: -------------------------------------------------------------------------------- o a. Average Response Time: Firm Order Confirmation -------------------------------------------------------------------------------- o b. % [greater than] 10 days -------------------------------------------------------------------------------- 4. Reject Timeliness Manual Tracking -------------------------------------------------------------------------------- o a. Average Response Time: Rejects -------------------------------------------------------------------------------- o b. % [greater than] 10 days -------------------------------------------------------------------------------- 5. % Rejects: -------------------------------------------------------------------------------- o % Rejects -------------------------------------------------------------------------------- 6. Timeliness of Completion Notification: -------------------------------------------------------------------------------- o Average Response Time - Notice of Completion Manual Tracking (Requires Serial Number) -------------------------------------------------------------------------------- Provisioning Process -------------------------------------------------------------------------------- 148. Network Trouble Report Rate Average Interval - Offered -------------------------------------------------------------------------------- o Network Trouble Report Rate Average Interval - Offered -------------------------------------------------------------------------------- 159. Average Interval - Completed -------------------------------------------------------------------------------- o Average Interval - Completed -------------------------------------------------------------------------------- 10. [Intentionally Omitted] -------------------------------------------------------------------------------- 16. Mean Time to Repair -------------------------------------------------------------------------------- o Mean Time to Repair (Stop Clock) -------------------------------------------------------------------------------- 1711. % Out of Service [greater than] 24 Hours Missed Installation Appointment -BA Reasons -------------------------------------------------------------------------------- o % Out of Service [greater than] 24 Hours Missed Installation Appointment (BA Reasons) -------------------------------------------------------------------------------- 1812. % Repeat Reports within 30 days Missed Installation Appointment - Facilities -------------------------------------------------------------------------------- o % Repeat Reports Missed Installation Appointment - Facilities -------------------------------------------------------------------------------- 13. % Installation Troubles within 30 Days -------------------------------------------------------------------------------- Network Performance -------------------------------------------------------------------------------- 20. % Dedicated Final Trunk Blockage -------------------------------------------------------------------------------- 5. CLEC BILLING (All Services, Interconnection, UNE and Resale): -------------------------------------------------------------------------------- Billing: -------------------------------------------------------------------------------- 21. Timeliness of Daily Usage Feed -------------------------------------------------------------------------------- o Timeliness of Usage Information o % Usage in 3 business Installation Trouble within 30 days -------------------------------------------------------------------------------- o % Usage in 4 business days o % Usage in 5 business days o % Usage in 8 business days -------------------------------------------------------------------------------- 22. Timeliness of ▇▇▇▇▇▇▇ ▇▇▇▇ Not Carrier Specific --------------------------------------------------------------------------------

NETWORK INTERCONNECTION TRUNKS. Key Service Quality Measurements Notes -------------------------------------------------------------------------------- Maintenance and Repair Process -------------------------------------------------------------------------------- KEY SERVICE QUALITY MEASUREMENTS NOTES ------------------------------------------------------------------------------------------- MAINTENANCE AND REPAIR PROCESS ------------------------------------------------------------------------------------------- 14. NETWORK TROUBLE REPORT RATE ------------------------------------------------------------------------------------------- - Network Trouble Report Rate -------------------------------------------------------------------------------- o Network Trouble Report Rate -------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------- 15. [Intentionally OmittedINTENTIONALLY OMITTED] -------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------- 16. Mean Time to Repair -------------------------------------------------------------------------------- o MEAN TIME TO REPAIR ------------------------------------------------------------------------------------------- - Mean Time to Repair (Stop Clock) -------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------- 17. % OUT OF SERVICE > 24 HOURS ------------------------------------------------------------------------------------------- - % Out of Service [greater than] > 24 Hours -------------------------------------------------------------------------------- o % Out of Service [greater than] 24 Hours -------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------- 18. % Repeat Reports within REPEAT REPORTS W/IN 30 days -------------------------------------------------------------------------------- o DAYS ------------------------------------------------------------------------------------------- - % Repeat Reports within w/in 30 Days -------------------------------------------------------------------------------- Network Performance -------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------- NETWORK PERFORMANCE ------------------------------------------------------------------------------------------- 19. % COMMON FINAL TRUNK BLOCKAGE ------------------------------------------------------------------------------------------- 20. % Dedicated Final Trunk Blockage --------------------------------------------------------------------------------DEDICATED FINAL TRUNK BLOCKAGE ------------------------------------------------------------------------------------------- 5. CLEC BILLING (All ServicesALL SERVICES, InterconnectionINTERCONNECTION, UNE and ResaleAND RESALE): -------------------------------------------------------------------------------- Billing------------------------------------------------------------------------------------------- BILLING: -------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------- 21. Timeliness of Daily Usage Feed -------------------------------------------------------------------------------- o Timeliness of Usage Information o TIMELINESS OF DAILY USAGE FEED ------------------------------------------------------------------------------------------- - TIMELINESS OF USAGE INFORMATION - % Usage sent in 3 business days -------------------------------------------------------------------------------- o - % Usage sent in 4 business days o - % Usage sent in 5 business days o - % Usage sent in 8 business days -------------------------------------------------------------------------------- ------------------------------------------------------------------------------------------- 22. Timeliness of TIMELINESS OF ▇▇▇▇▇▇▇ ▇▇▇▇ Not Carrier Specific ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------