Common use of Network Delay Commitment Clause in Contracts

Network Delay Commitment. If the average FirstDigital IP roundtrip Network Delay exceeds the applicable time set forth in the table below, then FirstDigital will provide a Service Credit to the Eligible Customer. If an Eligible Customer believes FirstDigital has failed to meet the Committed Network Delay set forth in Table 1, Eligible Customer must contact its FirstDigital representative in writing within 15 business days of the Network Delay metrics being generated for the current period. Service credit is defined in Section 9. Intralata 99.99 % <4.38 minutes per month