Network Connectivity Requirements Clause Samples

Network Connectivity Requirements. (a) The Customer is responsible for providing suitable network access and bandwidth to support the operation of Unison Services for its users at all sites, and for keeping such bandwidth adjusted appropriately in consideration of changes in the number of Rogers Unison users. Network connectivity and provisioned bandwidth must be sufficient to accommodate the Customer’s Unison voice traffic, in addition to any data traffic the Customer may wish to support. Network access and bandwidth required for Customer’s use of the Unison Services are not included in the Unison Services user pricing and must be quoted by Rogers separately. The Internet or data bandwidth required to support Unison Services is determined by several factors including required PSTN access and internal calling patterns and will be mutually agreed upon by Rogers and the Customer during design discussion. (b) In the event that the Customer choses to deliver Unison Services to remote sites over a network provided by a third party carrier, the Customer acknowledges and agrees that Rogers is not responsible for the failure or non-performance of the Unison Services caused by the performance of the third party network or issues with interconnection to, from or within such third party’s network. (c) Customers using any Internet based telephony over their existing network either at a commercial or residential premise must provide the appropriate bandwidth for the concurrent call paths required and ensure all necessary ports are opened on firewalls to support SIP-based traffic. (d) At a minimum, every Customer must provide sufficient Internet connectivity to reach the Unison web portal. This Internet connectivity is required to provide system administration access and to support Unison device management requirements that are only available via the Unison web portal. (e) In the event that the Customer choses to access and deliver Unison Services over the public Internet, the Customer acknowledges and agrees that Rogers is not responsible for the failure or non-performance of the Unison Services caused by issues with the public Internet. (f) The Customer must have mobile data or WiFi Internet connectivity to access the mobile or tablet Unison Softphone application and the mobile or tablet self-serve application.