Network Availability. Opus's data center network infrastructure is guaranteed to be available 100% of the time in a calendar month. Network infrastructure is defined as the portion of the network extending from the outbound port on the customer cabinet switch to the outbound port on the border router. Network Availability is defined as the ability to pass TCP/IP traffic with less than 10% packet loss and less than 50ms latency across the Opus network infrastructure. 3 CLOUD HOSTING – VMware® VIRTUAL DEDICATED SERVERS GUARANTEES 3.1 Instance Availability. Opus guarantees that Customer’s VMware® virtual machine instances will be available 100% of the time. 3.2 Storage Availability. Opus Guarantees 100% availability of storage space connected to Customer’s VMware® virtual machine instances.
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