Network Availability Credit. If ▇▇▇▇▇▇▇▇ believes that Rogers has failed to meet the committed Network Availability percentage set out in Table 3 in a given month, the Customer must contact its Rogers sales representative and apply for credit within fifteen (15) business days of the Network Availability metrics being posted for the specific month. Upon Rogers’ verification that the actual Network Availability in the specific month was less than the committed Network Availability for reasons other than Acceptable Downtime, Rogers will issue a Service Credit as specified in Table 3. Greater than or equal to 99.999% 10% of the monthly recurring Rogers Dedicated Internet charges for the affected Customer Site(s).
Appears in 3 contracts
Sources: Rogers for Business Agreement, Rogers for Business Agreement, Rogers for Business Agreement