Movilizer Support Services Clause Samples

Movilizer Support Services. A. The Movilizer Support Service as provided by Movilitas as part of the Movilizer Service is defined as follows, and the following rights and obligations and responsibilities apply in respect of the Movilizer Support Service if the Movilizer Support Service is ordered by the Customer: (i) Web & Hotline Support. During the term of the applicable Movilizer SaaS Order, Customer's designated representative shall have access to Movilitas’ technical support web site and may access call-in technical support as specified in the Service Level Agreement attached to the Movilizer SaaS Order. If on-site support is not agreed upon explicitly in the Movilizer SaaS Order, on-site support will not be provided by Movilitas to Customer.