Monthly Adder Report Sample Clauses

Monthly Adder Report. This monthly report shall be prepared by the Competitive Supplier, shall include the data listed in Table 2, below, regarding the adder payment earned for any usage which the LDC provided meter read data to the Competitive Supplier, as described in the relevant Monthly Usage Report, and shall be provided to the City’s consultant no later than fifteen (15) Business Days following the close of any LDC Read Month. Table 1: Data Fields to be included in the following three (3) monthly reports: Master Account List Master Opt Out List Refresh Mailing List Table 2: Data Fields to be included in the following two (2) monthly reports: Monthly Usage Report Monthly Commission Report Monthly Adder Report 1) Provide for customer service that is reasonably accessible to all consumers during normal working hours and that allow consumers to transact business they may have with the Competitive Supplier; such customer service to include availability of Bilingual (Spanish) customer service representative; online customer chat line; customer emails responded to within one (1) business day; and after-hours voice messages answered by experienced customer service representative the following business day. 2) Provide a toll-free telephone number that will be established by Competitive Supplier and be available for consumers to contact Competitive Supplier during normal business hours (9:00 A.M. – 5:00 P.M Eastern Standard Time or Eastern Daylight Saving Time, as applicable, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. 3) Process all customer transactions, including opt-ins, opt-outs, and election of optional products within five (5) business days. 4) Include the offer to resolve any dispute with any consumer pursuant to the dispute resolution procedures described in 220 CMR 25.02 (4), or M.G.L. c. 164, § 1F(2). 5) All Participating Consumers will have the right to opt-out of the Program at any time without fee, charge or penalty. Participating Consumers who opt-out will have the right to return to the Program at a price that reflects market prices at the time of their return. 6) Competitive Supplier will assign a senior customer service team representative, as described in Exhibit E, below, to be primary contact for the City of Cambridge. As required by Section 7.3, below, the City may contact the following representatives of the Competitive Supplier with requests for information...