MobiTV. MobiTV will provide third tier customer support for MSO TV Services to Sprint customer care representatives and/or MSO customer care representatives. Specifically, if Sprint’s or an MSO’s second tier customer support representatives needs technical assistance, MobiTV will provide assistance to such customer support representatives. MobiTV will not be responsible for interacting with Sprint or MSO customers to provide customer care.
Appears in 3 contracts
Sources: Wireless Internet Service Agreement (Mobitv Inc), Wireless Internet Service Agreement (Mobitv Inc), Wireless Internet Service Agreement (Mobitv Inc)