Common use of Metrics, Data and Reports Clause in Contracts

Metrics, Data and Reports. Through the VESTA Analytics browser-based tool, Customers can access metrics reports on their PSAP. In addition, the VESTA Analytics solution uses pre-processed data to display key performance indicators and activity thresholds for your site through its Dashboard. The Dashboard provides the following:  Customer Agent Performance Overview  Call Center Overview  Daily Call Center Overview  Dashboard Workbench VESTA Analytics Reports (As of current version 2.4) STANDARD REPORTS Caller perspective  Call Count by Hour  Call Count by Day  Call Count by Week  Call Count by  Call Count by Quarter  Call Count by Year  Call Count by Call Category  Call Count by Call Types  Call Average by Day vs. Hour  Call Count Comparison by Month  Call Duration  Overflow Count by Queue and Console  Call Count by Wait Time Range Customer agent perspective reports  Customer’s Agent Transfer Average by Month  Customer’s Agent Ring Count by Ring Time Range STANDARD REPORTS (Cont.) Trunk/line perspective reports  Trunk & Line Utilization by Day vs. Hour ADVANCED REPORTS Caller perspective reports  Abandoned Call Summary  Answer Performance Customer’s Agent perspective reports  Customer’s Agent Statistics Comparison Report  Customer’s Agent Efficiency Ranking Report  Customer’s Agent Offline Count by Offline Time Range Note: Ad hoc reports are not currently supported, and ad hoc reporting functionality will only be provided if available, as reasonably determined by CenturyLink.

Metrics, Data and Reports. Through the VESTA Analytics browser-based tool, Customers can access metrics reports on their PSAP. In addition, the VESTA Analytics solution uses pre-processed data to display key performance indicators and activity thresholds for your site through its Dashboard. The Dashboard provides the following:  • Customer Agent Performance Overview  • Call Center Overview  • Daily Call Center Overview  • Dashboard Workbench VESTA Analytics Reports (As of current version 2.4) STANDARD REPORTS Caller perspective  • Call Count by Hour  • Call Count by Day  Xxx • Call Count by Week  • Call Count by  • Call Count by Quarter  • Call Count by Year  • Call Count by Call Category  • Call Count by Call Types  • Call Average by Day vs. Hour  • Call Count Comparison by Month  • Call Duration  • Overflow Count by Queue Xxxxx and Console  • Call Count by Wait Time Range Customer agent perspective reports  • Customer’s Agent Transfer Average by Month  • Customer’s Agent Ring Count by Ring Time Range STANDARD REPORTS (Cont.) Trunk/line perspective reports  • Trunk & Line Utilization by Day vs. Hour ADVANCED REPORTS Caller perspective reports  • Abandoned Call Summary  • Answer Performance Customer’s Agent perspective reports  • Customer’s Agent Statistics Comparison Report  • Customer’s Agent Efficiency Ranking Report  • Customer’s Agent Offline Count by Offline Time Range Note: Ad hoc reports are not currently supported, and ad hoc reporting functionality will only be provided if available, as reasonably determined by CenturyLink.

Metrics, Data and Reports. Through the VESTA Analytics browser-based tool, Customers can access metrics reports on their PSAP. In addition, the VESTA Analytics solution uses pre-processed data to display key performance indicators and activity thresholds for your site through its Dashboard. The Dashboard provides the following:  • Customer Agent Performance Overview  • Call Center Overview  • Daily Call Center Overview  • Dashboard Workbench VESTA Analytics Reports (As of current version 2.4) STANDARD REPORTS Caller perspective  • Call Count by Hour  • Call Count by Day  • Call Count by Week  • Call Count by  • Call Count by Quarter  • Call Count by Year  • Call Count by Call Category  • Call Count by Call Types  • Call Average by Day vs. Hour  • Call Count Comparison by Month  • Call Duration  • Overflow Count by Queue and Console  • Call Count by Wait Time Range Customer agent perspective reports  • Customer’s Agent Transfer Average by Month  • Customer’s Agent Ring Count by Ring Time Range STANDARD REPORTS (Cont.) Trunk/line perspective reports  • Trunk & Line Utilization by Day vs. Hour ADVANCED REPORTS Caller perspective reports  • Abandoned Call Summary  • Answer Performance Customer’s Agent perspective reports  • Customer’s Agent Statistics Comparison Report  • Customer’s Agent Efficiency Ranking Report  • Customer’s Agent Offline Count by Offline Time Range Note: Ad hoc reports are not currently supported, and ad hoc reporting functionality will only be provided if available, as reasonably determined by CenturyLink.