Measure. Clients’ community inclusion experience shall be documented on monthly or quarterly report forms that note the location, the number of hours and the scope of the activity.
Measure. Down time (application outages) will be measured from the time Contractor is notified of an outage until such time that the application is back up and running. Contractor shall provide availability monitoring and alert capabilities. • Response time. Contractor will provide an acceptable application response time measurement and alert tool(s). The State will monitor performance and notify Contractor of sub-standard performance issues. The State will also provide Contractor with monthly performance measurement summary reports.
Measure. The percentage of members 35 years of age and older as of December 31st of the reporting year who were hospitalized and discharged alive from July 1 of the year prior to the reporting year to June 30 of the measurement year with a diagnosis of acute myocardial information (AMI) and who received persistent beta-blocker treatment for six months after discharge.