Managed LAN Exclusions Sample Clauses

Managed LAN Exclusions. The calculation of credits for Managed LAN excludes any incident that is caused by (a) faulty internal wiring for which Verizon is not responsible, or (b) Customer Equipment, Customer wiring or any other LAN device for which Verizon is not responsible. A LAN Switch is available if (i) no alarm events have occurred on the Network Operations Center’s (NOC) Network Management System and (ii) no Trouble Ticket has been opened. If multiple LAN Switches are unavailable because of a LAN Switch issue, then Verizon will only consider the outage of the affected LAN Switch in its calculation of Availability (and LAN Switches attached logically or physically to that LAN Switch will not be considered unavailable). LAN Switches are not considered unavailable during incidents resulting in whole or in part from Managed LAN degradation, such as slow data transmission, but may be in scope for other service level standards. The Availability service level standard does not apply to LAN Switches installed for less than one full calendar month or to LAN Switches under Cloud-Controlled Switching.