Maintenance Sections. 4.1 During the term of this Agreement, each Party shall be responsible for the maintenance of its sections defined by the conjunction point of equipment. The diagram of maintenance sections is as follows: 4.2 Party A’s Responsibilities 4.2.1 Party A shall contribute software and hardware required by its mobile communication network and data service platform. 4.2.2 Party A shall cooperate with Party B to connect Party B’s server to Party A’s gateway or server. 4.2.3 Party A shall provide Party B with the mobile value-added service technical protocol and interface specifications. 4.2.4 Party A shall maintain the normal operation of the network communication that is indicated in the diagram above to be responsible by Party A, and assume responsibility for network problems not caused by Party B. Party A has the right to restrict on the transmission of any excessive data or information that damaging the safety of Party A’s network operation. 4.2.5 Party A has the right to control and adjust the data volume and ports at the section responsible by Party A, and notify Party B the result thereof. 4.2.6 Party A has the right to conduct necessary testing and data statistics on the service provided by Party B during the operation of such service, and to require Party B make amendment based on the result of such testing according to Party A’s mobile VAS management regulations. 4.2.7 Party A shall provide statistics for the information transmission volume through the telecommunications channel used by Party B, and ensure the reliability and timeliness of such statistics data. 4.2.8 Party A shall notify Party B in advance for any transmission interruption resulting from testing, maintenance or other foreseeable reasons, including the reason, time and period for such transmission interruption. 4.2.9 Party A shall immediately notify Party B within a reasonable time of any transmission interruption caused by unforeseeable reasons such as problems with network gateway or other network problems. 4.3 Party B’s Responsibilities 4.3.1 Party B shall be responsible for the construction and maintenance of its own system, including all hardware equipment, system testing, activation, maintenance, daily service management, market promotion and expenses relating to the service hereunder. 4.3.2 Party B shall be responsible for the connection between Party B’s system and Party A’s gateways and servers, and the expenses for the application, lease and maintenance of relevant telecommunication lines. 4.3.3 Party B shall ensure the commissioning, activation and maintenance of system shall not be conducted at busy hours of Party A, work having material impact on subscribers shall be conducted at midnight, to alleviate the impact on subscribers’ use of mobile VAS. Party B shall ensure the testing and activation of its system would not affect the normal operation of Party A’s network and assume related liabilities for any damages to Party A’s network system arising therefrom. 4.3.4 Party B shall make prior notice to Party A in writing or in other appropriate manner (such as by SP service system) for the commissioning, activation and modification of its system, and notify subscribers of the same through effective means such as mail, advertisement or short messages upon Party A’s confirmation thereof, and shall reduce the impact on subscribers to the minimum degree. 4.3.5 Party B shall observe Party A’s emergence adjustment to the volume of short messages so as to ensure the normal operation of various value-added services. 4.3.6 Party B undertakes not to create overload transmission volume that would harm the network safety when transmitting messages to Party A’s SMS service platform. 4.3.7 Party B shall provide 7 days a week and 24 hours a day system maintenance.
Appears in 1 contract
Sources: Mobile Value Added Service Cooperation Agreement (Hurray! Holding Co., Ltd.)
Maintenance Sections. 4.1 During the term of this Agreement, each Party shall be responsible for the maintenance of its sections defined by the conjunction point of equipment. The diagram of maintenance sections is as follows:
4.2 Party A’s Responsibilities
4.2.1 Party A shall contribute software and hardware required by its mobile communication network and data service platform.
4.2.2 Party A shall cooperate with Party B to connect Party B’s server to Party A’s gateway or server.
4.2.3 Party A shall provide Party B with the mobile value-added service technical protocol and interface specifications.
4.2.4 Party A shall maintain the normal operation of the network communication that is indicated in the diagram above to be responsible by Party A, and assume responsibility for network problems not caused by Party B. Party A has the right to restrict on the transmission of any excessive data or information that damaging the safety of Party A’s network operation.
4.2.5 Party A has the right to control and adjust the data volume and ports at the section responsible by Party A, and notify Party B the result thereof.
4.2.6 Party A has the right to conduct necessary testing and data statistics on the service provided by Party B during the operation of such service, and to require Party B make amendment based on the result of such testing according to Party A’s mobile VAS management regulations.
4.2.7 Party A shall provide statistics for the information transmission volume through the telecommunications channel used by Party B, and ensure the reliability and timeliness of such statistics data.
4.2.8 Party A shall notify Party B in advance for any transmission interruption resulting from testing, maintenance or other foreseeable reasons, including the reason, time and period for such transmission interruption.
4.2.9 Party A shall immediately notify Party B within a reasonable time of any transmission interruption caused by unforeseeable reasons such as problems with network gateway or other network problems.
4.3 Party B’s Responsibilities
4.3.1 Party B shall be responsible for the construction and maintenance of its own system, including all hardware equipment, system testing, activation, maintenance, daily service management, market promotion and expenses relating to the service hereunder.
4.3.2 Party B shall be responsible for the connection between Party B’s system and Party A’s gateways and servers, and the expenses for the application, lease and maintenance of relevant telecommunication lines.
4.3.3 Party B shall ensure the commissioning, activation and maintenance of system shall not be conducted at busy hours of Party A, work having material impact on subscribers shall be conducted at midnight, to alleviate the impact on subscribers’ use of mobile VAS. Party B shall ensure the testing and activation of its system would not affect the normal operation of Party A’s network and assume related liabilities for any damages to Party A’s network system arising therefrom.
4.3.4 Party B shall make prior notice to Party A in writing or in other appropriate manner (such as by SP service system) for the commissioning, activation and modification of its system, and notify subscribers of the same through effective means such as mail, advertisement or short messages upon Party A’s confirmation thereof, and shall reduce the impact on subscribers to the minimum degree.
4.3.5 Party B shall observe Party A’s emergence adjustment to the volume of short messages so as to ensure the normal operation of various value-added services.
4.3.6 Party B undertakes not to create overload transmission volume that would harm the network safety when transmitting messages to Party A’s SMS service platform.
4.3.7 Party B shall provide 7 days a week and 24 hours a day system maintenance. Chapter 5 Customer Service Management Interface
5.1 Both parties shall establish 7X24 hours hot-line service center and customer service Email account.
5.2 Party A’s customer complaint or enquiry center (1001 customer service hot-line) shall direct to Party B for solution of such issues that are not the responsibility of Party A, Party B shall send initial reply to Party A or directly response to Subscribers within one (1) hour thereafter, and shall be responsible for the final explanation or solution of such issues.
5.3 Party B shall not require Subscribers to contact directly with Party A on the excuse that the enquires or complaints it received are the responsibility of Party A. If Party B believes that the enquires or complaints it received are the responsibility of Party A, Party B’s customer service personnel or customer service system shall assist Party A to analysis and resolve such enquires or complaints, and contact with Party A within one (1) hour after receipt thereof, and direct the same to Party A upon Party A’s confirmation.
5.4 If it can not be determined which Party should be responsible for the enquiries or complaints it received, such Party shall contact the other Party within one (1) hour after the receipt thereof to find out the Party to be responsible, and help the subscriber resolve the problem as soon as possible, neither Party shall try to evade from its responsibilities thereto.
5.5 If any customer complaint is due to the fact that service quality is inferior than that promised in advertisement, the Party made such promise shall be responsible to response and resolve the complaint, and the other Party shall giver necessary cooperation thereto.
5.6 Party B shall make detailed description of services that it intends to provide the Subscribers in the application for the activation of services according to the type of service under cooperation, and, to the extent that both parties deem it necessary, such description shall be listed in relevant Exhibits.
5.7 Party B shall provide Party A’s customer service staff with the network interface and authorization for service enquiry and withdraw.
Appears in 1 contract
Maintenance Sections. 4.1 During the term of this Agreement, each Party shall be responsible for the maintenance of its sections defined by the conjunction point of equipment. The diagram of maintenance sections is as follows:: (DIAGRAM OF MAINTENANCE SECTIONS)
4.2 Party A’s 's Responsibilities
4.2.1 Party A shall contribute software and hardware required by its mobile communication network and data service platform.
4.2.2 Party A shall cooperate with Party B to connect Party B’s 's server to Party A’s 's gateway or server.
4.2.3 Party A shall provide Party B with the mobile value-added service technical protocol and interface specifications.
4.2.4 Party A shall maintain the normal operation of the network communication that is indicated in the diagram above to be responsible by Party A, and assume responsibility for network problems not caused by Party B. Party A has the right to restrict on the transmission of any excessive data or information that damaging damages the safety of Party A’s 's network operation.
4.2.5 Party A has the right to control and adjust the data volume and ports at the section responsible by Party A, and notify Party B of the result thereof.
4.2.6 Party A has the right to conduct necessary testing and data statistics on the service provided by Party B during the operation of such service, and to require Party B to make amendment amendments based on the result of such testing according to Party A’s 's mobile VAS management regulations.
4.2.7 Party A shall provide statistics for the information transmission volume through the telecommunications channel used by Party B, and ensure the reliability and timeliness of such statistics data.
4.2.8 Party A shall notify Party B in advance for of any transmission interruption resulting from testing, maintenance or other foreseeable reasons, including the reason, time and period for such transmission interruption.
4.2.9 Party A shall immediately notify Party B within a reasonable time of any transmission interruption caused by unforeseeable reasons such as problems with the network gateway or other network problems.
4.3 Party B’s 's Responsibilities
4.3.1 Party B shall be responsible for the construction and maintenance of its own system, including all hardware equipment, system testing, activation, maintenance, daily service management, market promotion and expenses relating to the service hereunder.
4.3.2 Party B shall be responsible for the connection between Party B’s 's system and Party A’s 's gateways and servers, and the expenses for the application, lease and maintenance of relevant telecommunication lines.
4.3.3 Party B shall ensure the commissioning, activation and maintenance of system shall not be conducted at busy during regular business hours of Party A, work A. Work having an material impact on subscribers shall be conducted at midnight, midnight to alleviate minimize the impact on subscribers’ ' use of mobile VAS. Party B shall ensure the testing and activation of its system would will not affect the normal operation of Party A’s 's network and assume related assumes liabilities for any damages damage to Party A’s 's network system arising therefrom.
4.3.4 Party B shall make prior notice to Party A in writing or in other another appropriate manner (such as by SP service system) for the commissioning, activation and modification of its system, and ; shall notify subscribers of the same through effective means such as mail, advertisement or short messages upon Party A’s 's confirmation thereof, ; and shall reduce the impact on subscribers to the minimum degree.
4.3.5 Party B shall observe Party A’s 's emergence adjustment to the volume of short messages so as to ensure the normal operation of various value-added services.
4.3.6 Party B undertakes not to create overload transmission volume that would harm the network safety when transmitting messages to Party A’s 's SMS service platform.
4.3.7 Party B shall provide 7 days a week and 24 hours a day system maintenance. CHAPTER 5 CUSTOMER SERVICE MANAGEMENT INTERFACE
5.1 Both parties shall establish 7X24 hours hot-line service center and customer service Email account.
5.2 Party A's customer complaint or inquiry center (1001 customer service hot-line) shall direct Party B to solutions of issues that are not the responsibility of Party A. Party B shall send an initial reply to Party A or directly respond to Subscribers within one (1) hour thereafter, and shall be responsible for the final explanation or solution of such issues.
5.3 Party B shall not require Subscribers to directly contact with Party A if the inquires or complaints received are the responsibility of Party A. If Party B believes that the inquires or complaints received are the responsibility of Party A, Party B's customer service personnel or customer service system shall assist Party A to analyze and resolve such inquires or complaints, and contact Party A within one (1) hour after receipt thereof, and direct the same to Party A upon Party A's confirmation.
5.4 If it can not determined which Party should be responsible for the inquiries or complaints it received, such Party shall contact the other Party within one (1) hour after the receipt thereof to find out the Party to be responsible, and help the subscriber resolve the problem as soon as possible. Neither Party shall try to evade from its responsibilities thereto.
5.5 If any customer complaint is due to the fact that service quality is inferior than that promised in advertisement, the Party who made such promise shall be responsible in responding and resolving the complaint, and the other Party shall give any necessary cooperation thereto.
5.6 Party B shall provide a detailed description of services that it intends to provide Subscribers in the application for the activation of services according to the type of service under cooperation, and, to the extent that both parties deem it necessary, such description shall be listed in relevant Exhibits.
5.7 Party B shall provide Party A's customer service staff with the network interface and authorization for service inquiries and withdrawal.
Appears in 1 contract
Sources: Mobile Value Added Service Cooperation Agreement (Linktone LTD)