Main Tasks. a. In general, it is expected that the travel agency will send the tourist guide documents for longer trips by email or otherwise no later than five days before the trip begins. The tourist guide is responsible for reviewing the documents carefully, ensuring that nothing is missing, such as service requests, passenger lists, information about passengers, etc. The tourist guide collects service requests and other necessary documents from the travel agency before the trip. b. The tourist guide must arrive at the departure location no later than 15 minutes before the trip begins, especially when passengers need to be picked up from more than one location, such as when they are staying at multiple accommodations. c. The tourist guide must conduct the tour according to the itinerary provided by the travel agency. They are responsible for picking up passengers and returning them at the end of the trip. d. A driver-guide must also handle driving during the trip, ensure that the vehicle has the necessary permits for passenger transport, and make sure the vehicle is technically sound and clean. e. At the end of the trip, the tourist guide must submit the documents related to the trip to the liaison and provide a brief written report on the trip if requested. The report should include the group name, the number of passengers, trip duration, departure time and location, the vehicle registration number, the driver’s name, and the main stops. Any issues with outsourced services should be specifically noted.
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Sources: Collective Wage Agreement, Collective Wage Agreement