LYNX RESPONSIBILITIES Clause Samples

LYNX RESPONSIBILITIES. During the term of this Agreement, and in consideration of the applicable fees paid by Customer as specified in an Order Form, LYNX shall provide the following Support Services, during normal working hours, in support of the Licensed Software Products, to the person(s) designated as a Customer Support Contact. (a) For Generally Available Licensed Software Products, LYNX shall provide Release Updates. LYNX shall not be obligated to develop or provide Release Updates according to any pre-determined schedule. Customer acknowledges that a Release Update implementation may require recompilation of files, and/or making other changes necessitated by the added functionality. LYNX shall provide Customer with one copy of each new Release Update, without additional charge. Release Updates shall be provided electronically. (b) For Generally Available Licensed Software Products that are licensed under a Subscription License, LYNX shall provide Release Upgrades. LYNX shall not be obligated to develop or provide Release Upgrades according to any pre-determined schedule. Customer acknowledges that a Release Upgrade implementation may require recompilation of files, and/or making other changes necessitated by Errors Correction and/or the added functionality. LYNX shall provide Customer with one copy of each new Release Upgrade, without additional charge. Release Upgrades are included with an active Support Services Agreement for the quantity of licenses under support. LYNX shall not be obligated to develop or provide Release Upgrades according to any pre-determined schedule. (c) LYNX shallprovide Support Services for the Reference Platforms. For Non-Standard or Va lidated Platforms, the Customer shall a rrange a separate engagement with Lynx to obtain Support Services. (d) For Generally Available and End of Life Licensed Software Products, LYNX shall provide Point Patch Updates in the event that Customer requires an issue to be addressed prior to the next Release Update. For Obsolete Licensed Software Products, LYNX may, in its sole discretion, make commercially reasonable efforts to provide point patches on an as-needed basis as defined under a separate engagement with Lynx. (e) LYNX shall provide Customer with access to a Support Services portal where Customer Support Contact sha ll submit Support Services tickets and track Support Services issues. Upon receipt of a Customer inquiry, LYNX shall perform a priority assessment to determine the priority level to be assigned ...