LOST, STOLEN, or CONFISCATED CLIPPER® SMARTPASS CARDS. If a Clipper® SmartPass card has been lost or stolen, the Institution shall immediately deactivate that Clipper® serial number via the SmartPass Institutional Portal (see SmartPass Institution Portal Training Guide for instructions). After deactivation, if Institution maintains a card inventory of Clipper® SmartPass cards, Institution may provide a replacement card to the participant who reported the loss. Institution will provide no more than one (1) replacement SmartPass to any single individual during the term of this Agreement. All Clipper® SmartPass card replacement requests must go through the Institution’s SmartPass coordinator. If a SmartPass-registered card holder contacts Clipper® customer service or initiates an on-line request for a replacement, Clipper® may impose a $5 replacement fee and any active Clipper® products or cash value previously loaded by that card holder will be transferred to the replacement Clipper® card. All replacement Clipper® SmartPass cards initiated through Clipper® or the Clipper® website will be mailed directly to VTA. If Clipper and VTA cannot verify the SmartPass eligibility of the card holder, the SmartPass on the replacement card will be deactivated and the card will be mailed directly to the card holder. Clipper® SmartPass cards confiscated by Fare Inspectors or Coach Operators will be deactivated, and the Institution coordinator will be notified of such. Fare evasion, or unauthorized or fraudulent use of fare media may result in fines and/or incarceration pursuant to California Penal Codes §483 or §640. Clipper® SmartPass cards that have been turned in to VTA’s Lost and Found will be stored at the VTA Customer Service Office (located at 00-X Xxxx Xxxxx Xxxxx Xxxxxx, San Jose, CA, 95113) unless VTA is able to identify the owner with the help of the Institution coordinator. If unclaimed after three (3) months, VTA will deactivate the SmartPass, block the Clipper® card, and notify the Institution coordinator.
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Samples: 2023 Smartpass Agreement, 2022 Smartpass Agreement, Agreement (
LOST, STOLEN, or CONFISCATED CLIPPER® SMARTPASS CARDS. If a Clipper® SmartPass card has been lost or stolen, the Institution shall immediately deactivate that Clipper® serial number via the SmartPass Institutional Portal (see SmartPass Institution Portal Training Guide for instructions). After deactivation, if Institution maintains a card inventory of Clipper® SmartPass cards, Institution may provide a replacement card to the participant who reported the loss. Institution will provide no more than one (1) replacement SmartPass to any single individual during the term of this Agreement. All Clipper® SmartPass card replacement requests must go through the Institution’s SmartPass coordinator. If a SmartPass-registered card holder contacts Clipper® customer service or initiates an on-line request for a replacement, Clipper® may impose a $5 replacement fee and any active Clipper® products or cash value previously loaded by that card holder will be transferred to the replacement Clipper® card. All replacement Clipper® SmartPass cards initiated through Clipper® or the Clipper® website will be mailed directly to reviewed by VTA. If Clipper and VTA cannot verify the SmartPass eligibility of the card holder, the SmartPass on the replacement card will be deactivated and the card will be mailed directly to the card holderdeactivated. Clipper® SmartPass cards confiscated by Fare Inspectors or Coach Operators will be deactivated, and the Institution coordinator will be notified of such. Fare evasion, or unauthorized or fraudulent use of fare media may result in fines and/or incarceration pursuant to California Penal Codes §483 or §640. Clipper® SmartPass cards that have been turned in to VTA’s Lost and Found will be stored at the VTA Customer Service Office (located at 00-X Xxxx Xxxxx Xxxxx Xxxxxx, San Jose, CA, 95113) unless VTA is able to identify the owner with the help of the Institution coordinator. If unclaimed after three (3) months, VTA will deactivate the SmartPass, block the Clipper® card, and notify the Institution coordinator.
Appears in 1 contract
Samples: 2024 Smartpass Agreement
LOST, STOLEN, or CONFISCATED CLIPPER® SMARTPASS CARDS. If a Clipper® SmartPass card has been lost or stolen, the Institution shall immediately deactivate that Clipper® serial number via the SmartPass Institutional Portal (see SmartPass Institution Portal Training Guide for instructions). After deactivation, if Institution maintains a card inventory of Clipper® SmartPass cards, Institution may provide a replacement card to the participant who reported the loss. Institution will provide no more than one (1) replacement SmartPass to any single individual during the term of this Agreement. All Clipper® SmartPass card replacement requests must go through the Institution’s SmartPass coordinator. If a SmartPass-registered SmartPass‐registered card holder contacts Clipper® customer service or initiates an on-line on‐line request for a replacement, Clipper® may impose a $5 replacement fee and any active Clipper® products or cash value previously loaded by that card holder will be transferred to the replacement Clipper® card. All replacement Clipper® SmartPass cards initiated through Clipper® or the Clipper® website will be mailed directly to VTA. If Clipper and VTA cannot verify the SmartPass eligibility of the card holder, the SmartPass on the replacement card will be deactivated and the card will be mailed directly to the card holder. Clipper® SmartPass cards confiscated by Fare Inspectors or Coach Operators will be deactivated, and the Institution coordinator will be notified of such. Fare evasion, or unauthorized or fraudulent use of fare media may result in fines and/or incarceration pursuant to California Penal Codes §483 or §640. Clipper® SmartPass cards that have been turned in to VTA’s Lost and Found will be stored at the VTA Customer Service Office (located at 00-X 00‐X Xxxx Xxxxx Xxxxx Xxxxxx, San Jose, CA, 95113) unless VTA is able to identify the owner with the help of the Institution coordinator. If unclaimed after three (3) months, VTA will deactivate the SmartPass, block the Clipper® card, and notify the Institution coordinator.
Appears in 1 contract
Samples: Smartpass Agreement