Loop Qualification Tools. CenturyLink offers Loop Qualification Tools as described in the Loop Qualification Job Aid. These and any future Loop qualification tools CenturyLink develops will provide Customer access to Loop qualification information in a nondiscriminatory manner and will provide Customer the same Loop qualification information available to CenturyLink. 2.0.4.1 If the Loop make-up information for a particular facility is not contained in the Loop qualification tools, if the Loop qualification tools return unclear or incomplete information, or if Customer identifies any inaccuracy in the information returned from the Loop qualification tools, and provides CenturyLink with the basis for Customer's belief that the information is inaccurate, then Customer may request, and CenturyLink will perform a manual search of the company's records, back office systems and databases where Loop information resides. CenturyLink will provide Customer, via email, the Loop information identified during the manual search within 48 hours of CenturyLink's receipt of Customer's request for manual search. The email will contain the following Loop makeup information: composition of the Loop material; location and type of pair gain devices, the existence of any terminals, such as Remote Terminals or digital loop terminals, Bridged Tap, and load coils; Loop length, and wire gauge. In the case of Loops served by digital loop carrier, the email will provide the availability of spare feeder and distribution facilities that could be used to provision service to the End User, including any spare facilities not connected to the Switch and Loop makeup for such spare facilities. After completion of the investigation, CenturyLink will load the information into the Loop Facilities Assignment and Control System database, which will populate this Loop information into the fields in the Loop qualification tools. 2.0.4.2 Upon Customer request, CenturyLink will provide Customer with the results that exist in the trouble ticket database of any mechanized loop test CenturyLink may have previously conducted in the provisioning of the WAL. If the requested information exists, CenturyLink will provide this information to Customer via email within 48 hours of CenturyLink's receipt of Customer's request for this information.
Appears in 2 contracts
Sources: Master Services Agreement, Forbearance Master Services Agreement
Loop Qualification Tools. CenturyLink Qwest offers five (5) Loop qualification tools: the ADSL Loop Qualification Tools as described in the Tool, Raw Loop Data Tool, POTS Conversion to Unbundled Loop Tool, MegaBit Qualification Job AidTool, and ISDN Qualification Tool. These and any future Loop qualification tools CenturyLink Qwest develops will provide Customer CLEC access to Loop qualification information in a nondiscriminatory non-discriminatory manner and will provide Customer CLEC the same Loop qualification information available to CenturyLink.
2.0.4.1 Qwest. If the Loop make-up information for a particular facility is not contained in the Loop qualification tools, if the Loop qualification tools return unclear or incomplete information, or if Customer CLEC identifies any inaccuracy in the information returned from the Loop qualification tools, and provides CenturyLink Qwest with the basis for CustomerCLEC's belief that the information is inaccurate, then Customer CLEC may request, and CenturyLink Qwest will perform a manual search of the company's ’s records, back office systems and databases where Loop information resides. CenturyLink Qwest will provide Customer, CLEC via email, the Loop information identified during the manual search within 48 forty-eight (48) hours of CenturyLink's Qwest’s receipt of Customer's CLEC’s request for manual search. The email will contain the following Loop makeup information: composition of the Loop material; location and type of pair gain devices, the existence of any terminals, such as Remote Terminals Premises or digital loop Loop terminals, Bridged Tap, and load coils; Loop length, and wire gauge. In the case of Loops served by digital loop carrierDigital Loop Carrier, the email will provide the availability of spare feeder and distribution facilities that could be used to provision service to the End UserCustomer, including any spare facilities not connected to the Switch and Loop makeup for such spare facilities. After completion of the investigation, CenturyLink Qwest will load the information into the Loop Facilities Assignment and Control System LFACS database, which will populate this Loop information into the fields in the Loop qualification tools.
2.0.4.2 Upon Customer request. CLEC may request an audit of Qwest’s company records, CenturyLink will provide Customer with back office systems and databases pertaining to Loop information pursuant to Section 18 of this Agreement. In addition to the results that exist terms specified in Section 18 the trouble ticket database of any mechanized loop test CenturyLink may have previously conducted in the provisioning of the WAL. If the requested information exists, CenturyLink will provide this information to Customer via email within 48 hours of CenturyLink's receipt of Customer's request for this information.following also applies:
Appears in 2 contracts
Sources: Arbitrated Agreement for Terms and Conditions for Interconnection, Unbundled Network Elements, Ancillary Services, and Resale of Telecommunications Services, Arbitrated Agreement for Terms and Conditions for Interconnection, Unbundled Network Elements, Ancillary Services, and Resale of Telecommunications Services