Licensor Performance Obligations. 1. The Licensor will use reasonable efforts to ensure that its performance will meet or exceed industry standards and practices. Additionally, the Licensor agrees to the following performance standards.
Licensor Performance Obligations. Availability of Licensed Materials. Within 30 days of receipt of this signed agreement and licensing fee, Licensor shall make the Licensed Materials available to Licensee and Authorized Users. Documentation. Licensor will provide and maintain help files and other appropriate user documentation. Support. Licensor will offer activation or installation support, including assisting with the implementation of any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Authorized Users in use of the Licensed Materials. Licensor will make its personnel available by email, phone or fax for feedback, problem-solving, or general questions. Training. Licensor will provide appropriate training to Licensee staff relating to the use of the Licensed Materials and any Licensor software. Quality of Service. Licensor shall use reasonable efforts to ensure that the Licensor's server or servers have sufficient capacity and rate of connectivity to provide the Licensee and its Authorized Users with a quality of service comparable to current standards in the on-line information provision industry in the Licensee's locale. Licensor shall use reasonable efforts to provide continuous service with an average of 99% up- time per month. The 1% down-time includes periodic unavailability due to maintenance of the server(s), the installation or testing of software, the loading of additional Licensed Materials as they become available, and downtime related to the failure of equipment or services outside the control of Licensor, including but not limited to public or private telecommunications services or internet nodes or facilities. Scheduled down-time will be performed at a time to minimize inconvenience to Licensee and its Authorized Users. If the Licensed Materials fail to operate in conformance with the terms of this Agreement, Licensee shall immediately notify Licensor, and Licensor shall promptly use reasonable efforts to restore access to the Licensed Materials as soon as possible. In the event that Licensor fails to repair the nonconformity in a reasonable time, Licensor shall reimburse Licensee in an amount that the nonconformity is proportional to the total Fees owed by Licensee under this Agreement.
Licensor Performance Obligations. 7.1 Within two (2) weeks from commencement of this Agreement, Licensor shall make the Film Library available to Licensee.
Licensor Performance Obligations. Availability of Licensed Materials. Within two (2) weeks of the Effective Date of this Agreement, Licensor shall make the Licensed Materials available to Licensee and Authorized Users. The Database will be stored at one or more locations in digital form accessible by telecommunications links between such locations and Licensee's or Authorized Users' workstations. Documentation. Licensor will provide and maintain help files and other appropriate user documentation. Support. Licensor will offer activation or installation support, including assisting with the implementation of any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee in use of the Licensed Materials. Licensor will make its personnel available by email, phone or fax for feedback, problem-solving, or general questions. Quality of Service. Licensor shall use reasonable efforts to ensure that the Licensor's server or servers have sufficient capacity and rate of connectivity to provide the Licensee and its Authorized Users with a quality of service comparable to current standards in the scholarly information provision industry in the Licensee's locale. Usage Data. Licensor shall provide to Licensee statistics regarding the usage of the Licensed Materials by Licensee and/or its Authorized Users in conformance with the Codes of Practice for Project COUNTER located at: xxxx://xxx.xxxxxxxxxxxxxx.xxx/code_practice.html
Licensor Performance Obligations a) Persistent Links: where applicable, Licensor will provide and maintain persistent links to individual items within the Licensed Materials and make these available to Licensee. Licensor’s support for persistent linking shall include the ability to resolve in-bound and out-bound links using the OpenURL standard (ANSI/NISO Z39.88).
Licensor Performance Obligations. Accessibility. Licensor shall provide Licensed Materials in compliance with the Level AA criteria of the Web Content Accessibilities Guidelines (WCAG) 2.0 as published by the World Wide Web Consortium’s Web Accessibility Initiative, which may be found at: xxxx://xxx.x0.xxx/WAI/WCAG20/quickref/ Advertisements. In promoting the Internet Site, Licensor shall not engage in marketing the content of the site itself or any other internet site or product to licensee’s “users” for the purpose of profit, and avoid any advertising to suggest Licensor endorses the goods or services of a third party or that a third party endorses the goods or services of the Licensor.
Licensor Performance Obligations. (a) Availability of Licensed Materials – Within 30 days, Licensor shall make the Licensed Materials available to Licensee and Authorized Users.
Licensor Performance Obligations. Support. Licensor will offer reasonable levels of continuing support, as per contract agreement, to assist Licensee and Authorized Users in use of the Licensed Materials.
Licensor Performance Obligations. Update of Licensed material. Licensor warrants, on an annual basis during the term of this license, to make minimum additions to the licensed material equivalent to 5 % or more of the licensed material. Additions may be made to include all categories or sub-databases at irregular intervals. Availability of Licensed Materials. Within two (2) weeks of the Effective Date of this Agreement, Licensor shall make the Licensed Materials available to Licensee and Authorized Users via secure servers. English Language Interface. Licensor shall develop, install and maintain an English language software interface for the Licensed Materials located on its server.
Licensor Performance Obligations. Availability of Licensed Materials. Licensor shall make the Licensed Materials available to Licensee and Authorized Users. Support. Licensor will offer activation of subscription services. Licensor will offer reasonable levels of continuing support to assist Licensee and Authorized Users in use of the Licensed Materials. Licensor will make its personnel available by email, phone or fax for feedback, problem–solving or general questions.
