Lead and Relief Clause Samples
Lead and Relief. Lead Agents must have a satisfactory record of employment including attendance and possess the qualifications of the work function, pass an appropriate qualifying examination and a structured interview. A formal selection process in support of the provisions contained herein will be as follows:
Lead and Relief. Lead Agents must have a satisfactory record of employment including attendance, possess the
03.03 Once an employee has successfully completed a structured interview for any of the four (4) distinct groups of Lead Agent functions as referred to in L22.01 the employee will be deemed as having successfully done so for all Lead Agent work functions.
Lead and Relief. Lead Agents must have a satisfactory record of employment including attendance and possess the qualifications of the work function, pass an appropriate qualifying examination and a structured interview. A formal selection process in support of the provisions contained herein will be as follows:
L22.03.01 Employees must have passed a qualifying examination at least thirty (30) days prior to filling a vacancy. Upon successful completion of the exam the employee must be scheduled for a structured interview within 14 days. Successful completion of this qualifying exam will be valid for a period of eighteen (18) months at which time the employee must re-qualify in accordance with the foregoing.
L22.03.02 In the event an employee fails to achieve the 80% passing mark on the qualifying examination, one (1) rewrite within sixty (60) days of the effective date of the initial results will be permitted. If unsuccessful, the employee will be ineligible to attempt to qualify again for a period of one (1) year.
L22.03.03 Each eligible candidate will be given a structured interview conducted by (1) HR management (1) Contact Centre Manager and one (1) Union Representative. The candidate must achieve a 70% score assessed by the panel through a structured, established, point system. In the event the candidate fails to achieve the passing score, the following options are available to the candidate:
(1) The candidate may be re-interviewed following six (6) calendar months from his/her interview.
L22.03.04 Qualifying examinations and the structured interview guide will be jointly developed and agreed to by the Company and Union.
L22.03.05 Candidates who successfully complete the Qualifying Examination and Structured Interview will be deemed as having equal ability, and accordingly the employee(s) possessing the greater seniority shall be awarded the position(s).