Common use of LAN Switch Availability Clause in Contracts

LAN Switch Availability. A LAN Switch is available if i) no alarm events have occurred on the Network Operations Center’s (“NOC”) Network Management System, or ii) no Trouble Ticket has been opened by Customer. If multiple LAN Switches are unavailable because of a LAN Switch issue, Verizon will only consider the Outage of the affected LAN Switch in its calculation of the Availability SLA and LAN Switches attached logically or physically to that LAN Switch will not be considered unavailable. LAN Switch availability is based on the total number of minutes in a calendar month during which the LAN Switch is unavailable to exchange data divided by the total number of minutes in that month. LAN Switches are considered available if the LAN Switch is available to pass data whether data is passing through the LAN Switch or not. Availability is based on the total number of minutes per calendar month. Each Trouble Ticket will be evaluated by Verizon for appropriate corrective action and Customer will be informed of the status of each closed ticket even where the LAN Switch is within normal operating parameters.

LAN Switch Availability. A LAN Switch is available if i) no alarm events have occurred on the Network Operations Center’s (“NOC”) Network Management System, or ii) no Trouble Ticket has been opened by Customer. If multiple LAN Switches are unavailable because of a LAN Switch issue, Verizon will only consider the Outage of the affected LAN Switch in its calculation of the Availability SLA and LAN Switches attached logically or physically to that LAN Switch will not be considered unavailable. LAN Switch availability is based on the total number of minutes in a calendar month during which the LAN Switch is unavailable to exchange data divided by the total number of minutes in that month. LAN Switches are considered available if the LAN Switch is available to pass data whether data is passing through the LAN Switch or not. Availability is based on the total number of minutes per calendar month. Each Trouble Ticket will be evaluated by Verizon for appropriate corrective action and Customer will be informed of the status of each closed ticket even where the LAN Switch is within normal operating parameters.