Common use of Issue Response Clause in Contracts

Issue Response. Acumatica shall use its reasonable commercial efforts to respond to Cases reported by you. The terms and conditions of Acumatica’s Service Level Commitment for responding to reported Issues are published on the Acumatica Support Portal under “Support and SLA policy.” Notwithstanding anything herein to the contrary, Acumatica makes no guarantee that: (i) all Issues will be resolved, (ii) that any version of the Software will be error free, or (iii) it will correct or attempt to correct all Issues. The decision whether to correct any particular Issue shall be made in Acumatica’s sole discretion. The Software is designed to work with certain third party software and in cases where Acumatica has isolated an Issue as being caused by a certain third party product, Acumatica may require that you work with the support personnel of such third party software vendor. In the resolution of certain Cases, you may be required to: (i) provide Acumatica a listing of output and other data, including databases and backup systems, that Acumatica may need in order to reproduce operating conditions similar to those present when the Issue occurred:

Issue Response. Acumatica shall use its reasonable commercial efforts to respond to Cases reported by you. The terms and conditions of Acumatica’s Service Level Commitment for responding to reported Issues are published on the Acumatica Support Portal under “Support and SLA policy.” ”. Notwithstanding anything herein to the contrary, Acumatica makes no guarantee that: (i) all Issues will be resolved, (ii) that any version of the Software will be error free, or (iii) it will correct or attempt to correct all Issues. The decision whether to correct any particular Issue shall be made in Acumatica’s sole discretion. The Software is designed to work with certain third party software and in cases where Acumatica has isolated an Issue as being caused by a certain third party product, Acumatica may require that you work with the support personnel of such third party software vendor. In the resolution of certain Cases, you may be required to: (i) provide Acumatica a listing of output and other data, including databases and backup systems, that Acumatica may need in order to reproduce operating conditions similar to those present when the Issue occurred:: (ii) assist by eliminating any hardware, operating system software, and application software deficiencies or conflicts; (iii) provide any requested diagnostic information to allow Acumatica to further diagnose the Issue; and (iv) implement recommended corrective or workaround procedure(s).