Common use of Issue Reporting Clause in Contracts

Issue Reporting. Issues reported to Technical Support should generally be within the following categories: i. Application Failures: Behavior adversely affects the day-to-day operation of the Software. ii. Application Errors: Errors encountered by users as a result of normal usage. iii. Unexpected Results: Behavior is not what is expected, but there is no application error. Examples might include, a failed task, unexpected search results, inability to log in, or assets not ingesting.

Issue Reporting. Issues reported to Technical Support should generally be within the following categories: i. Application Failures: Behavior adversely affects the day-to-day operation of the Softwaresoftware. ii. Application Errors: Errors encountered by users as a result of normal usage.usage‌ iii. Unexpected Results: Behavior is not what is expected, but there is no application error. Examples might include, a failed task, unexpected search results, inability to log in, or assets not ingesting.