Issue Reporting. As further detailed in Appendix DD, AT&T may report outages, suspected errors or malfunctions of the Solution to Supplier via e-mail or Supplier’s bug tracking system, and cooperate with Supplier in its bug investigation by phone, email, and through Supplier’s bug tracking system. Supplier will provide AT&T with a trouble ticket number that AT&T will use to track the status of any error or malfunction in the Solution. Supplier shall issue credentials to select AT&T personnel (as requested by AT&T) that allow those personnel to open trouble tickets. AT&T shall take the appropriate measures to insure that AT&T personnel are trained in the Solution prior to requesting trouble ticket credentials.
Appears in 2 contracts
Sources: Resale Agreement (Mobile Iron, Inc.), Resale Agreement (Mobile Iron, Inc.)