Common use of Issue Date Comment Clause in Contracts

Issue Date Comment. Author FINAL 16/09/2016 SLA signed Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 13/03/2018 Updated SLA until 01/2019 Xxxxxxxx Xx Xxxxx v3 19/12/2018 Extended SLA with Customer till 01/2020 Xxxxxxxx Xx Xxxxx v4 24/07/2019 Changed the name of the provider from CESNET-MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v5 22/11/2019 Extended SLA with Customer till 01/2021 Xxxxxxxx Xx Xxxxx v6 19/03/2020 Extended the OLA with GPU resource Xxxxxxxx Xx Xxxxx v7 21/01/2021 Extended the SLA with Customer till 06/2023 Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents 1 The Services 4 2 Service hours and exceptions 14 3 Support 14 3.1 Incident handling 14 3.2 Service requests 15 4 Service level targets 15 5 Limitations and constraints 17 6 Communication, reporting and escalation 18

Issue Date Comment. Author FINAL 16/09/2016 SLA signed Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 13/03/2018 Updated SLA until 01/2019 Xxxxxxxx Xx Xxxxx v3 19/12/2018 Extended SLA with Customer till 01/2020 Xxxxxxxx Xx Xxxxx v4 24/07/2019 Changed the name of the provider from CESNET-MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v5 22/11/2019 Extended SLA with Customer till 01/2021 Xxxxxxxx Xx Xxxxx v6 19/03/2020 Extended the OLA with GPU resource Xxxxxxxx Xx Xxxxx v7 21/01/2021 16/02/2021 Extended the SLA with Customer till 06/2023 Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents 1 The Services 4 2 Service hours and exceptions 14 3 Support 14 3.1 Incident handling 14 3.2 Service requests 15 4 Service level targets 15 5 Limitations and constraints 17 6 Communication, reporting and escalation 18

Issue Date Comment. Author FINAL 16/09/2016 SLA signed Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 13/03/2018 Updated SLA until 01/2019 Xxxxxxxx Xx Xxxxx v3 19/12/2018 Extended SLA with Customer till 01/2020 Xxxxxxxx Xx Xxxxx v4 24/07/2019 Changed the name of the provider from CESNET-MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v5 22/11/2019 Extended SLA with Customer till 01/2021 Xxxxxxxx Xx Xxxxx v6 19/03/2020 Extended the OLA with GPU resource Xxxxxxxx Xx Xxxxx v7 21/01/2021 16/02/2021 Extended the SLA with Customer till 06/2023 Xxx Xxxx v8 14/10/2021 Updated SLA contacts Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents 1 The Services 4 2 Service hours and exceptions 14 3 Support 14 3.1 Incident handling 14 3.2 Service requests 15 4 Service level targets 15 5 Limitations and constraints 17 6 Communication, reporting and escalation 18

Issue Date Comment. Author FINAL 16/09/2016 SLA signed v0.1 2018/07/05 First version Xxxxxxxx Xx Xxxxxxx v0.2 2018/11/21 Some corrections Xxxxxxxxxx Xxxxxxx v0.3 2019/05/22 Update service description Xxxxxxxx Xxxxxxx v1.0 2019/08/14 Updated terminology about roles, addressed Xxxxxxx’s comments, updated Violations, Escalations, and Complaints sections, extended duration until Dec 2020. Xxxxxxxxxx Xxxxxxx v1.1 2020/09/28 updated EGI and Cyfronet contacts, extended OLA last day of delivery. Updated Support unit name Xxxxxx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 13/03/2018 Updated SLA until 01/2019 Xxxxxxxx Xx Xxxxx v3 19/12/2018 Extended SLA with Customer till 01/2020 Xxxxxxxx Xx Xxxxx v4 24/07/2019 Changed the name v2.0 2021/03/16, 2021/05/26 Covering EGI ACE from Apr 2021 to June 2023; updated section 1; renamed EGI Corporate Level as EGI Default OLA; updated section 7 on security requirements; changed frequency of the provider from CESNET-MetaCloud to CESNET-MCC reports; A/R targets are 99%; added Software and ITSM compliance in section 8; added in section 9 the requirement about periodic supplier process audits conducted by EGI Foundation Xxxxxxxxxx Xxxxxxxxx v5 22/11/2019 Extended SLA with Customer till 01/2021 Xxxxxxxx Xx Xxxxxxx, Xxxxxx Xxxxx v6 19/03/2020 Extended the OLA with GPU resource Xxxxxxxx Xx Xxxxx v7 21/01/2021 Extended the SLA with Customer till 06/2023 Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary xxxx://xx.xxx.xx/glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents 1 The Services 4 2 Service hours and exceptions 14 3 Support 14 3.1 Incident handling 14 3.2 Service requests 15 4 Service level targets 15 5 Limitations and constraints 17 6 Communication, reporting and escalation 18Contents

Issue Date Comment. Author FINAL 16/09/2016 SLA signed 30/11/2015 Final version agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 13/03/2018 Updated v0.2 03/06/2016 Resource Center name change from PRISMA-INFN-BARI to RECAS-BARI Xxxxx Xxxxxxxx v0.3 15/05/2017 Change in 8.2 Responsibilities of the Customer Of acknowledgement statement requirement (agreed via email with customer) Xxxxxxxxxx Xxxxxxxxx v0.4 19/03/2017 New final version of the SLA until 01/2019 agreed with the Customer. SLA extended till Dec. 2018 Xxxxxxxx Xx Xxxxx v3 19/12/2018 Extended v0.5 05/12/2018 New final version of the SLA agreed with Customer the Customer. SLA extended till 01/2020 Dec. 2019 Xxxxxxxx Xx Xxxxx v4 24/07/2019 Changed the name of the provider from CESNET-MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v5 22/11/2019 Extended v0.6 09/01/2022 Updated SLA with Customer till 01/2021 template (v3.18) Xxxxxxxx Xx Xxxxx v6 19/03/2020 Extended v0.7 11/11/2022 New final version of the OLA SLA agreed with GPU resource the Customer. SLA extended till Dec. 2023 Xxxxxxxx Xx Xxxxx v7 21/01/2021 Extended the SLA with Customer till 06/2023 Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents 1 The Services 4 2 Service hours and exceptions 14 3 Support 14 3.1 Incident handling 14 3.2 Service requests 15 4 Service level targets 15 5 Limitations and constraints 17 6 Communication, reporting and escalation 18Contents

Issue Date Comment. Author FINAL 16/09/2016 SLA signed Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 13/03/2018 Updated SLA until 01/2019 Xxxxxxxx Xx Xxxxx v3 19/12/2018 Extended SLA with Customer till 01/2020 Xxxxxxxx Xx Xxxxx v4 24/07/2019 Changed the name of the provider from CESNET-MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v5 22/11/2019 Extended SLA with Customer till 01/2021 Xxxxxxxx Xx Xxxxx v6 19/03/2020 Extended the OLA with GPU resource Xxxxxxxx Xx Xxxxx v7 21/01/2021 Extended the SLA with Customer till 06/2023 Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents 1 The Services 4 2 Service hours and exceptions 14 3 Support 14 3.1 Incident handling 14 3.2 Service requests 15 4 Service level targets 15 5 Limitations and constraints 17 6 Communication, reporting and escalation 18

Issue Date Comment. Author FINAL 16/09/2016 SLA signed Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 13/03/2018 Updated SLA until 01/2019 Xxxxxxxx Xx Xxxxx v3 19/12/2018 Extended SLA with Customer till 01/2020 Xxxxxxxx Xx Xxxxx v4 24/07/2019 Changed the change name of the provider from CESNET-CESNET- MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v5 22/11/2019 Extended SLA with Customer till 01/2021 Xxxxxxxx Xx Xxxxx v6 19/03/2020 Extended the OLA with GPU resource Xxxxxxxx Xx Xxxxx v7 21/01/2021 Extended the SLA with Customer till 06/2023 Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents 1 The Services 4 2 Service hours and exceptions 14 3 Support 14 3.1 Incident handling 14 3.2 Service requests 15 4 Service level targets 15 5 Limitations and constraints 17 6 Communication, reporting and escalation 18