Common use of Issue Date Comment Clause in Contracts

Issue Date Comment. Author FINAL 11/10/2022 Agreement with Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSI-LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource pool, a Virtual Organisation (VO), on the EGI Federated Cloud infrastructure. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer is a consortium represented by the EGI Foundation. This Agreement is valid from 11/10/2022 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement 05/05/2021 Agreed SLA with the Component Provider Enol Xxxxxxxxx Xxxx-Xxxxxx Xxxxxxxx Xx Xxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx 22/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSICETA-LCG2 GRID (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource poolWorSiCa1 (Water mOnitoRing SentInel Cloud platform), a Virtual Organisation (VO), on service that integrates remote sensing and in-situ data for the EGI Federated Cloud infrastructure. The infrastructure provides resources determination of water presence in coastal and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modulesinland areas. The Customer is a consortium represented by the EGI Foundation. EOSC-Synergy This Agreement is valid from 11/10/2022 01/05/2021 to 30/06/202331/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement 27/05/2022 OLA agreed with the Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSIIISAS-LCG2 FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated resource pool, a Virtual Organisation (VO), on the EGI Federated Cloud infrastructurepool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure provides resources user support teams who wish to federate and share applications and services for face-to-face eventswith individual researchers, online training courses (Webinarsor small, MOOCs) or self-paced learning modulesfragmented communities, typically referred to as ‘the long tail of science’. The Customer User is a consortium represented by the EGI Foundation. This Agreement is valid from 11/10/2022 27/05/2022 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement 04/10/2019 Final version of OLA Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 12/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSIIFCA-LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource pool, a Virtual Organisation (VO), on the EGI Federated Cloud infrastructure. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer is a consortium represented by the EGI Foundation. This Agreement is valid from 11/10/2022 04/10/2019 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement with Component Provider Xxxxxxxxx XxxxV1 2020-10-08 Initial version for review Xxxx Xxxxxxxxx, EGI Foundation vfinal 2020-10-09 Approved version Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx Xxxxx, IFCA Xx Xxxxxxxxx, EGI Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 7 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 10 Of the Component Provider 13 10 Of the EGI Foundation 13 11 Of the Customer 14 User 11 Finance and Administration 11 Service Offers 11 Invoicing and Payment Schedule 12 Review, extensions and termination 14 References 14 12 Signatures 12 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and GSIIFCA-LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. GEOSS (Global Earth Observation System of Systems) is a central part of GEO’s Information System’s mission. The EGI training infrastructure1 is hosted as a dedicated resource poolNextGEOSS project, a Virtual Organisation (VO)European contribution to GEOSS, on proposes to develop the EGI Federated Cloud infrastructurenext generation centralised hub for Earth Observation data, where the users can connect to access data and deploy EO-based applications. The infrastructure provides concept revolves around providing the data and resources to the user communities, together with Cloud resources, seamlessly connected to provide an integrated ecosystem for supporting applications. A central component of NextGEOSS is the strong emphasis put on engaging the communities of providers and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modulesusers and bridging the space in between. The Customer is a consortium represented by Terradue in the EGI Foundation. This Agreement is valid from 11/10/2022 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onNextGEOSS project.

Issue Date Comment. Author FINAL 11/10/2022 Agreement 16/07/2021 Agreed SLA with Component Provider Xxxxxxxxx Xxxx-the Customer Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx Xxxxx Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 8 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 10 Violations 11 10 Escalation and complaints 11 Information security and data protection 12 11 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 14 References 14 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and GSIBinaré Oy/xx.xxxxxx-LCG2 xx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 Binareé Oy1 is hosted as a dedicated resource pool, a Virtual Organisation recent spin-off from the University of Jyväskylä (VOFinland), on doing research and development in embedded device and IoT security, Binaré offers both professional services and an automated analysis platform to meet various needs for IoT security. Binaré’s advisory services leverages both the EGI Federated Cloud infrastructure. The infrastructure provides resources automated platform and services for facethe team’s expertise to offer penetration testing and detailed cyber security assessments of IoT devices/firmware in an online environment that closely simulates the real-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer is a consortium represented by the EGI Foundationworld. This Agreement is valid from 11/10/2022 22/06/2021 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/12/2021. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 16/07/2021. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties: Compute Resource Centre: INFN-CLOUD-BARI Service Cloud Compute Number of virtual CPU cores: 320 1 xxxxx://xxxxxx.xx/ Memory per core (GB): A total of 640GB is provided Local disk (GB): 5TB of block storage (overall) Public IP addresses: 12 Allocation type: Pledged2 Other technical requirements: n/a Payment mode offer: Per-for-use3 Duration: 22/06/2021 - 31/12/2021 GOCDB endpoints URLs Service: xxxxx.xxxxx.xx.xxxx.xx - xxx.xxxxxxxxx.xxxx Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 5 TB Standard interfaces supported: POSIX Other technical requirements: n/a Duration: 22/06/2021 - 31/12/2021 Payment ode offer: Pay-for-use Allocation type: Pledged GOCDB endpoints URLs Service: xxxxx.xxxxx.xx.xxxx.xx - xxx.xxxxxxxxx.xxxx 2 Resources are exclusively reserved to the Customer 3 See service offer for specifications (e.g. pricing, administration) Storage Virtual Organisation Supported VOs: xx.xxxxxx-xx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxx-xx.xx Provider AUP link xxxxx://xxx.xxxxx-xxxx.xx/servizi/recasupload/files/AUP-ReCaS-EN-2021 0616.pdf VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxx-xx.xx The Services are supported by additional services: • Accounting4 • Service Monitoring5 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xx.xxxxxx-xx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service interruptions (“scheduled downtimes”6) will be notified via email in a timely manner i.e. 24 hours before the start of the outage7. • Downtime periods exceeding 24 hours need justification. • Human support is provided during support hours. 4 xxxx://xxxxxxxxxx.xxx.xx/ 5 xxxx://xxxx.xxx.xx/ 6 xxxxx://xxxx.xxx.xx/wiki/GOCDB/Input_System_User_Documentation#Downtimes 7 xxxx://xxx.xxx.xx/ 3 Support Support is provided via EGI Service Desk8. Access requires a valid X.509 or the login via an EGI SSO account9. Support is available between: • Monday to Friday. • From 9:00 to 18:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment. Author FINAL 11/10/2022 Agreement 13/10/2020 Agreed SLA with the Customer Xxxxx Cauhé Enol Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated host of the Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day and the new Project Coordinator. Updated Sections 7 and 8. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of service delivery the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 8 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 10 Violations 11 10 Escalation and complaints 11 Information security and data protection 12 11 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 14 References 14 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and GSI-LCG2 PolicyCLOUD/xx.xxxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource poolPolicyCLOUD1 aims to harness the potential of digitisation, a Virtual Organisation big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (VO), on 2020-2023) the EGI Federated Cloud infrastructure. The infrastructure provides resources project will address challenges faced by many businesses and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modulespublic administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by the EGI FoundationATOS. This Agreement is valid from 11/10/2022 01/08/2020 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the The Component Provider does not express will guarantee the availability of the platform for a decision maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to terminate review the Agreement at least terms and conditions for a month possible additional extension, a check-point will take place 3 months before the end date of the Agreementthis agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 13/10/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties: 1 xxxxx://xxxxxxxxxxx.xx/ Cloud Compute Resource Centre: INFN-CLOUD-BARI ServiceCategory: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use2 Duration: 01/08/2020 - 31/12/2022 GOCDB endpoints URLs xxxxx.xxxxx.xx.xxxx.xx (xx.xxx.xxxxx.xx-xxxxxxxxxx.xxxx) Online Storage ComputeResource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost.

Issue Date Comment. Author FINAL 11/10/2022 Agreement 13/10/2020 Agreed SLA with the Customer Xxxxx Cauhé Enol Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated host of the Component Provider and the new Project Coordinator. Updated Sections 7 and 8. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery v0.5 30/09/2022 Added Check-In and IISAS as new component provider for PolicyCLOUD backups. Xxxxxxx Xxxxxxxxx, Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 8 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 10 Violations 11 10 Escalation and complaints 11 Information security and data protection 12 11 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 14 References 14 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and GSI-LCG2 PolicyCLOUD/xx.xxxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource poolPolicyCLOUD1 aims to harness the potential of digitisation, a Virtual Organisation big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (VO), on 2020-2023) the EGI Federated Cloud infrastructure. The infrastructure provides resources project will address challenges faced by many businesses and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modulespublic administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by the EGI FoundationATOS. This Agreement is valid from 11/10/2022 01/08/2020 to 30/06/202330/04/2023. Once approved, this Agreement is automatically renewed, as long as The Component Providers will guarantee the Component Provider does not express a decision to terminate the Agreement at least a month before the end date availability of the Agreementplatform until the final PolicyCLOUD review takes place with no additional costs. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider oninitially on 13/10/2020, and later on 30/04/2023 to add a new component provider to backup PolicyCLOUD services. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties 1 xxxxx://xxxxxxxxxxx.xx/ Cloud Compute Resource Centre: INFN-CLOUD-BARI IISAS-FedCloud ServiceCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 136 136 Memory per core (GB): 336 336 in total Local disk (GB): 40 See Online Storage Public IP addresses: Yes. Access to the VPN is also provided. 15 Allocation type: Pledged Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator will be available on the same resources, without an additional cost. Members of the Virtual Organisation "xx.xxxxxxxxxxx.xx" need permission to create images in the OpenStack project. Payment mode offer: Pay-for-use Pay-for-use Duration: 01/08/2020 - 31/12/20222 01/10/2022 - 30/04/2023 2 Or until the last project review. GOCDB endpoints URLs xxxxx.xxxxx.xx.xxxx.xx (xx.xxx.xxxxx.xx-xxxxxxxxxx.xxxx) xxxxx.xx.xxxxx.xx (xxx.xxxxxxxxx.xxxx) Online Storage Resource Centre INFN-CLOUD-BARI IISAS-FedCloud Category Online Storage Online Storage Guaranteed storage capacity [TB]: 2TB 2 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: POSIX/Object Storage Block storage Storage technology: N/A Ceph distributed storage and NFS storage backed by disk array. Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. Duration: 01/08/2020 - 31/12/20223 01/10/2022 - 30/04/2023 Payment ode offer: Pay-for-use Pay-for-use 3 Or until the last project review. Allocation type: Pledged Pledged Check-In (as community AAI/IdP) Resource Centre GRNET Category Check-In Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:100 Duration 01/08/2020 - 30/04/2023 Payment mode offer: Sponsored Check-In (for services / resource providers) Resource Centre GRNET Category Check-In Service name PolicyCLOUD keycloak Service URL xxxxx://xxxxxxxxxxx-xxxx.xxxxxxxxxx.xxx/auth/ AAI protocol XXXX Communities All. Duration 01/10/2021 - 30/04/2023 Payment mode offer Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/3600 Service Offer/Cost INFN-CLOUD-BARI IISAS-FedCloud Compute 34,000€ 14,300 € Storage Free (included in the compute costs) Included in the compute costs. Technical support 5,000€ Included in the compute costs. Total4 39,000€ 14,300 € 4 Excluding VAT (reverse charging) The Services are supported by additional services: • Accounting5 • Service Monitoring6 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xx.xxxxxxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service interruptions (“scheduled downtimes”7) will be notified via email in a timely manner i.e. 24 hours before the start of the outage8. • Downtime periods exceeding 24 hours need justification. • Human support is provided during support hours. 3 Support Support is provided via EGI Service Desk9. Access requires a valid X.509 or the login via an EGI SSO account10. Support is available between: • Monday to Friday. • From 9:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment. Author FINAL 11/10/2022 Agreement 16/05/2022 Agreed OLA with Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxxx Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary xxxxx://xx.xxx.xx/glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 11 Communication, reporting and escalation 10 11 General communication 10 11 Regular reporting 11 12 Violations 11 13 Escalation and complaints 11 13 Information security and data protection 12 14 Responsibilities 13 15 Of the Component Provider 13 15 Of the EGI Foundation 13 15 Of the Customer 14 15 Finance and Administration 16 Service Offers 16 Invoicing and Payment Schedule 16 Review, extensions and termination 14 References 14 17 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSIIN2P3-LCG2 IRES - Institut Pluridisciplinaire Xxxxxx Xxxxxx Grid and Cloud Computing site at IPHC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted PITHIA-NFR1 project aims to build a European distributed network that integrates observing facilities, data processing tools and prediction models dedicated to ionosphere, thermosphere and plasmasphere research. For the first time, all European researchers, key national and regional research infrastructures such as a dedicated resource poolIonosondes, a Virtual Organisation (VO)Digisondes, on the EGI Federated Cloud infrastructure. The infrastructure provides resources GNSS receivers, Doppler sounding systems, riometers, and services for face-to-face eventsVLF receivers are integrated, online training courses (Webinars, MOOCs) or self-paced learning modulesensuring optimal use and joint development. The Customer is a consortium represented by the EGI Foundation. This Agreement is valid from 11/10/2022 01/06/2022 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/03/2025. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onProvider

Issue Date Comment. Author FINAL 11/10/2022 Agreement 21/12/2017 Final version of OLA Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 12/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSIIISAS-LCG2 FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource pool, a Virtual Organisation (VO), on the EGI Federated Cloud infrastructure. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer is a consortium represented by the EGI Foundation. This Agreement is valid from 11/10/2022 01/01/2018 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement 13/10/2020 Agreed SLA with the Customer Xxxxx Cauhé Enol Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated host of the Component Provider and the new Project Coordinator. Updated Sections 7 and 8. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery v0.5 30/09/2022 Added Check-In and IISAS as new component provider for PolicyCLOUD backups. Xxxxxxx Xxxxxxxxx, Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 8 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 10 Violations 11 10 Escalation and complaints 11 Information security and data protection 12 11 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 14 References 14 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and GSI-LCG2 PolicyCLOUD/xx.xxxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource poolPolicyCLOUD1 aims to harness the potential of digitisation, a Virtual Organisation big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (VO), on 2020-2023) the EGI Federated Cloud infrastructure. The infrastructure provides resources project will address challenges faced by many businesses and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modulespublic administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by the EGI FoundationATOS. This Agreement is valid from 11/10/2022 01/08/2020 to 30/06/202330/04/2023. Once approved, this Agreement is automatically renewed, as long as The Component Providers will guarantee the Component Provider does not express a decision to terminate the Agreement at least a month before the end date availability of the Agreementplatform until the final PolicyCLOUD review takes place with no additional costs. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider oninitially on 13/10/2020, and later on 30/04/2023 to add a new component provider to backup PolicyCLOUD services. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties 1 xxxxx://xxxxxxxxxxx.xx/ Cloud Compute Resource Centre: INFN-CLOUD-BARI IISAS-FedCloud ServiceCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 136 136 Memory per core (GB): 336 336 in total Local disk (GB): 40 See Online Storage Public IP addresses: Yes. Access to the VPN is also provided. 15 Allocation type: Pledged Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator will be available on the same resources, without an additional cost. Members of the Virtual Organisation "xx.xxxxxxxxxxx.xx" need permission to create images in the OpenStack project. Payment mode offer: Pay-for-use Pay-for-use Duration: 01/08/2020 - 31/12/20222 01/10/2022 - 30/04/2023 2 Or until the last project review. GOCDB endpoints URLs xxxxx.xxxxx.xx.xxxx.xx (xx.xxx.xxxxx.xx-xxxxxxxxxx.xxxx) xxxxx.xx.xxxxx.xx (xxx.xxxxxxxxx.xxxx) Online Storage Resource Centre INFN-CLOUD-BARI IISAS-FedCloud Category Online Storage Online Storage Guaranteed storage capacity [TB]: 2TB 2 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: POSIX/Object Storage Block storage Storage technology: N/A Ceph distributed storage and NFS storage backed by disk array. Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. Duration: 01/08/2020 - 31/12/20223 01/10/2022 - 30/04/2023 Payment ode offer: Pay-for-use Pay-for-use 3 Or until the last project review. Allocation type: Pledged Pledged Check-In (as community AAI/IdP) Resource Centre GRNET Category Check-In Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:100 Duration 01/08/2020 - 30/04/2023 Payment mode offer: Sponsored Check-In (for services / resource providers) Resource Centre GRNET Category Check-In Service name PolicyCLOUD keycloak Service URL xxxxx://xxxxxxxxxxx-xxxx.xxxxxxxxxx.xxx/auth/ AAI protocol XXXX Communities All. Duration 01/10/2021 - 30/04/2023 Payment mode offer Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/3600 Service Offer/Cost INFN-CLOUD-BARI IISAS-FedCloud Compute 34,000€ 0.025 € per vCPUh Storage Free (included in the compute costs) Included in the compute costs. Technical support 5,000€ Included in the compute costs. Total4 39,000€ 17,299.2 € 4 Excluding VAT (reverse charging) The Services are supported by additional services: • Accounting5 • Service Monitoring6 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xx.xxxxxxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service interruptions (“scheduled downtimes”7) will be notified via email in a timely manner i.e. 24 hours before the start of the outage8. • Downtime periods exceeding 24 hours need justification. • Human support is provided during support hours. 3 Support Support is provided via EGI Service Desk9. Access requires a valid X.509 or the login via an EGI SSO account10. Support is available between: • Monday to Friday. • From 9:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment. Author FINAL 11/10/2022 Agreement 27/05/2021 OLA signed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxx-Xxxxxx Xxxxxxxx Xx Xxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx 09/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.3 11/11/2022 Extended OLA till Dec. 2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSITR-LCG2 FC1-ULAKBIM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 National Bioinformatics Infrastructure Sweden (NBIS)1 is hosted as a dedicated resource pool, a Virtual Organisation distributed national research infrastructure supported by the Swedish Research Council (VO), on the EGI Federated Cloud infrastructureVetenskapsrådet) providing bioinformatics support to life science researchers. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer User is a consortium represented by the EGI FoundationUppsala University, Sweden2. This Agreement is valid from 11/10/2022 01/05/2021 to 30/06/202301/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement 01/03/2016 OLA signed with Component the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/02/2017 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 24/07/2019 Change of Provider contact person Xxxxxxxxxx Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery v0.4 25/07/2019 Change user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx Xxxx-Xxxxxx v0.5 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.6 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSIXXXX-LCG2 MATRIX (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 main objective of WeNMR is hosted as a dedicated resource pool, a Virtual Organisation (VO), to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the EGI Federated Cloud infrastructure. The infrastructure provides resources existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modulesand data. The Customer is a consortium represented by the EGI FoundationFaculty of Science – Chemistry, Utrecht University. This Agreement is valid from 11/10/2022 01/01/2016 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement 13/10/2020 Agreed SLA with Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx the Customer Xxxxx Cauhé Enol Xxxxxxxxx, Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 8 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 10 Violations 11 10 Escalation and complaints 11 Information security and data protection 12 11 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 14 References 14 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and GSI-LCG2 PolicyCLOUD/xx.xxxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource poolPolicyCLOUD1 aims to harness the potential of digitisation, a Virtual Organisation big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (VO), on 2020-2023) the EGI Federated Cloud infrastructure. The infrastructure provides resources project will address challenges faced by many businesses and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modulespublic administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by the EGI FoundationATOS. This Agreement is valid from 11/10/2022 01/08/2020 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the The Component Provider does not express will guarantee the availability of the platform for a decision maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to terminate review the Agreement at least terms and conditions for a month possible additional extension, a check-point will take place 3 months before the end date of the Agreementthis agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 13/10/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties: Cloud Compute Resource Centre: RECAS-BARI 1 xxxxx://xxxxxxxxxxx.xx/ ServiceCategory: Cloud Compute Number of virtual CPU cores: 68 Memory per core (GB): 304 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use2 Duration: 01/08/2020 - 31/12/2022 GOCDB endpoints URLs xxxxx.xxxxx.xx.xxxx.xx (xx.xxx.xxxxx.xx-xxxxxxxxxx.xxxx) Online Storage ComputeResource Centre RECAS-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use 2 See service offer for specifications (e.g. pricing, administration) Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 20,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total3 25,000€4 The Services are supported by additional services: • Accounting5 • Service Monitoring6 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xx.xxxxxxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: 3 For the duration of the agreement, subject to changes depending on customer requests 4 Excluding VAT (reverse charging) 5 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes”7) will be notified via email in a timely manner i.e. 24 hours before the start of the outage8. • Downtime periods exceeding 24 hours need justification. • Human support is provided during support hours. 3 Support Support is provided via EGI Service Desk9. Access requires a valid X.509 or the login via an EGI SSO account10. Support is available between: • Monday to Friday. • From 9:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment. Author FINAL 11/10/2022 Agreement 17/12/2018 OLA signed with Component Provider the provider Xxxxxxxxxx Xxxxxxxxx XxxxXxxxxxxx Xx Xxxxx v0.2 24/07/2019 Changed the name of the provider from CESNET-Xxxxxx v0.2 22/11/2022 Update last day of service delivery MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx Xxxx-Xxxxxx v0.3 22/11/2019 Extended OLA till 12/2020 Xxxxxxxx Xx Xxxxx v0.4 15/09/2020 Extended OLA till 12/2021 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSICESNET-LCG2 MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 GEO DAB1 is hosted as a dedicated resource pool, a Virtual Organisation key component of the GEOSS Common Infrastructure (VOGCI), on transparently connecting GEOSS User’s requests to the EGI Federated Cloud infrastructureresources shared by the GEOSS Providers. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer User is a consortium represented by the EGI FoundationCNR2. This Agreement is valid from 11/10/2022 01/12/2018 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement 13/10/2020 Agreed SLA with the Customer Xxxxx Cauhé Enol Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated host of the Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day and the new Project Coordinator. Updated Sections 7 and 8. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of service delivery Xxxxxxxxx Xxxx-Xxxxxx the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 8 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 10 Violations 11 10 Escalation and complaints 11 Information security and data protection 12 11 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 14 References 14 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and GSI-LCG2 PolicyCLOUD/xx.xxxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource poolPolicyCLOUD1 aims to harness the potential of digitisation, a Virtual Organisation big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (VO), on 2020-2023) the EGI Federated Cloud infrastructure. The infrastructure provides resources project will address challenges faced by many businesses and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modulespublic administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by the EGI FoundationATOS. This Agreement is valid from 11/10/2022 01/08/2020 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the The Component Provider does not express will guarantee the availability of the platform for a decision maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to terminate review the Agreement at least terms and conditions for a month possible additional extension, a check-point will take place 3 months before the end date of the Agreementthis agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 13/10/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties: 1 xxxxx://xxxxxxxxxxx.xx/ Cloud Compute Resource Centre: INFN-CLOUD-BARI ServiceCategory: Cloud Compute Number of virtual CPU cores: 104 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use2 Duration: 01/08/2020 - 31/12/2022 GOCDB endpoints URLs xxxxx.xxxxx.xx.xxxx.xx (xx.xxx.xxxxx.xx-xxxxxxxxxx.xxxx) Online Storage ComputeResource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost.

Issue Date Comment. Author FINAL 11/10/2022 Agreement 27/05/2021 OLA signed with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxx-Xxxxxx Xxxxxxxx Xx Xxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx 09/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSITR-LCG2 FC1-ULAKBIM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 National Bioinformatics Infrastructure Sweden (NBIS)1 is hosted as a dedicated resource pool, a Virtual Organisation distributed national research infrastructure supported by the Swedish Research Council (VO), on the EGI Federated Cloud infrastructureVetenskapsrådet) providing bioinformatics support to life science researchers. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer User is a consortium represented by the EGI FoundationUppsala University, Sweden2. This Agreement is valid from 11/10/2022 01/05/2021 to 30/06/202301/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement 21/12/2017 Final version of OLA Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider Xxxxxxxxx Xxxx-Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 12/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSIIISAS-LCG2 GPUCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource pool, a Virtual Organisation (VO), on the EGI Federated Cloud infrastructure. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer is a consortium represented by the EGI Foundation. This Agreement is valid from 11/10/2022 01/01/2018 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment. Author FINAL 11/10/2022 Agreement with Component Provider Xxxxxxxxx Xxxx11/05/2020 First draft review Xxxxxx Xxxxx Xxxxx, EGI Foundation v0.1 12/04/2020 Final version, end of project update Xxxxxx Xxxxx Xxxxx, EGI Foundation v0.2 24/11/2021 Extended support after the end of the EOSC-hub Xxxxxx v0.2 22/11/2022 Update last day of service delivery Xxxxxxxxx Xxxx-Xxxxxx Xxxxx Xxxxx, EGI Foundation v0.3 29/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and GSI-LCG2 CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 STARS4ALL (xxxx://xxx.xxxxx0xxx.xx) is hosted as a dedicated resource pool, a Virtual Organisation (VO), on community and project to create awareness among citizens about the EGI Federated Cloud infrastructure. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning moduleslight pollution problem. The Customer is a consortium represented by the EGI FoundationUNIVERSIDAD POLITÉCNICA DE MADRID. This Agreement is valid from 11/10/2022 01/04/2021 to 30/06/202331/03/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onon 24/11/2021. The Agreement extends the Resource Centre OLA [1] with the following information: