Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 31/01/2021 Agreed SLA with the Customer Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation v0.3 01/04/2022 Added P4U OLA with IFCA to provide GPU access. Added DataHub for dedicated space for the model repository. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 10 Violations 10 Escalation and complaints 11 Information security and data protection 11 Responsibilities 11 Of EGI Foundation 11 Of the Customer 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 13 The present Service Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and DIGITbrain/xx.xxxxxxxxxx.xx (the Customer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the Customer and the Provider on 31/01/2021. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Customer. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties 1 xxxxx://xxxxxxxxxx.xx/ Cloud Compute Resource Centre: 100%IT IFCA ServiceCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 10 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 45 GB in total Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 1 Allocation type: Pledged2 Pledge Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use3 Pay-for-use 3 See service offer for specifications (e.g. pricing, administration) Duration: 01/01/2021 - 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost GBP EUR Compute 1587.50£ per month 812,49€ per VM per month with the following specs: ● 10 vCPUs ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (at least 1 month) a discount of up to 50% on the fixed price will be applied Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Storage 13,31€ per TB per month Total45 19050.0 £ per year 9909.6 € per year Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed.

Issue Date Comment Author. FINAL 31/01/2021 13/10/2020 Agreed SLA OLA with the Customer Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that 03/01/2022 Updated the unused budget during host of the service reporting period will be freedComponent Provider and Section 7. Xxxxxxxx Xx Xxxxx/EGI Foundation v0.3 01/04/2022 Added P4U OLA with IFCA to provide GPU access. Added DataHub for dedicated space for the model repository. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 8 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 10 9 Violations 10 Escalation and complaints 11 10 Information security and data protection 11 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 11 12 Of the Customer 12 Finance and administration Administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 12 Review, extensions and termination 13 The present Service Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and DIGITbrain/xx.xxxxxxxxxx.xx Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the CustomerComponent Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program PolicyCLOUD1 aims to give SMEs easy access harness the potential of digitisation, big data and cloud technologies to digital twinsimprove the modelling, creation and implementation of policy. A Digital Twin is a computerIn three years (2020-based application/simulation that mimics 2023) the real production line project will address challenges faced by many businesses and public administrations of a company improving how they make policy decisions by accessing and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsusing data. The Customer is a consortium represented by PNOConsultantATOS. This Agreement is valid from 01/01/2021 01/08/2020 to 31/12/202331/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreementagreement (September-October 2022). The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 31/01/202113/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the CustomerCommunity and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the a customer directly pays for the service used. The Services are defined by the properties summarised in the following properties table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT IFCA ServiceCategoryINFN-CLOUD-BARI Category: Cloud Compute Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 10 68 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 45 GB in total 304 Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB 40 Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 1 Yes. Access to the VPN is also provided. Allocation type: Pledged2 Pledge Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5The INDIGO-2680 v4 @ 2.40GHz)DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use3 Payuse4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-forCLOUD-use BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/01/2021 01/08/2020 - 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 31/12/2022 Payment mode ode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost GBP EUR [€] Compute 1587.50£ per month 812,4920,000€ per VM per month with Storage Free (included in the compute costs) Technical support 5,000€ Total 25,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following specsservices are not provided by EGI Foundation: ● 10 vCPUs Monitoring of xx.xxxxxxxxxxx.xx. ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (at least 1 month) a discount Monitoring of up services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to 50% on the fixed price will be applied Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Storage 13,31€ per TB per month Total45 19050.0 £ per year 9909.6 € per year Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freedcatalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 31/01/2021 Agreed SLA 11/11/2019 OLA agreed with the Customer Component Provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that 20/11/2020 Extended OLA with the unused budget during the service reporting period will be freedComponent Provider till 12/2021. Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.3 01/04/2022 Added P4U 11/12/2021 Updated OLA template (v2.13). Updated the name of the Component Provider. Extend the OLA with IFCA to provide GPU accessthe Component Provider till 12/2022. Added DataHub for dedicated space for Xxxxxxxx Xx Xxxxx v0.4 11/11/2022 Extended OLA with the model repositoryComponent Provider till 12/2023. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxxxxx Xx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 8 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 10 11 Violations 10 11 Escalation and complaints 11 Information security and data protection 11 12 Responsibilities 11 13 Of the Component Provider 13 Of EGI Foundation 11 13 Of the Customer 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 14 Review, extensions and termination 13 14 References 14 The present Service Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and DIGITbrain/xx.xxxxxxxxxx.xx INFN-CLOUD-BARI (the CustomerComponent Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an EU innovation program infrastructure to give SMEs support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital twinslanguage data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital TwinCLARIN also offers advanced tools to discover, companies can rationalise the manufacturing processexplore, make predictions regarding expected machine failures and can predict maintenance needsexploit, annotate, analyse or combine such data sets, wherever they are located. The Customer is a consortium represented by PNOConsultantthe XXXXXX XXXX. This Agreement is valid from 01/01/2021 01/11/2019 to 31/12/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 31/01/2021. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Customer. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties 1 xxxxx://xxxxxxxxxx.xx/ Cloud Compute Resource Centre: 100%IT IFCA ServiceCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 10 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 45 GB in total Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 1 Allocation type: Pledged2 Pledge Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use3 Pay-for-use 3 See service offer for specifications (e.g. pricing, administration) Duration: 01/01/2021 - 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost GBP EUR Compute 1587.50£ per month 812,49€ per VM per month with the following specs: ● 10 vCPUs ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (at least 1 month) a discount of up to 50% on the fixed price will be applied Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Storage 13,31€ per TB per month Total45 19050.0 £ per year 9909.6 € per year Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed SLA OLA with the Customer Component Provider Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation v0.3 01/04/2022 Added P4U OLA with IFCA to provide GPU access. Added DataHub for dedicated space for the model repository. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 8 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 10 9 Violations 10 Escalation and complaints 11 10 Information security and data protection 11 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 11 12 Of the Customer 12 Finance and administration Administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 12 Review, extensions and termination 13 The present Service Operational Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and DIGITbrain/xx.xxxxxxxxxx.xx 100%IT (the CustomerComponent Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the CustomerCommunity and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the a customer directly pays for the service used. The Services are defined by the properties summarised in the following properties table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT IFCA ServiceCategoryCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 10 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 45 GB in total Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 1 Allocation type: Pledged2 Pledge Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use3 Pay-for-use Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Duration: 01/01/2021 - 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost GBP EUR [£] Compute 1587.50£ 1587.50£4 per month 812,49€ per VM per month with the following specs: ● 10 vCPUs ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (at least 1 month) a discount of up to 50% on the fixed price will be applied month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Storage 13,31€ Total 19050.0 £4 per TB per month Total45 19050.0 £ per year 9909.6 € per year year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 Agreed SLA with the Customer Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation v0.3 01/04/2022 Added P4U OLA with IFCA to provide GPU access. Added DataHub for dedicated space for the model repository. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 10 Violations 10 Escalation and complaints 11 Information security and data protection 11 Responsibilities 11 Of EGI Foundation 11 Of the Customer 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 13 The present Service Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and DIGITbrain/xx.xxxxxxxxxx.xx (the Customer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the Customer and the Provider on 31/01/2021. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Customer. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties properties: Cloud Compute 1 xxxxx://xxxxxxxxxx.xx/ Cloud Compute Resource Centre: 100%IT IFCA ServiceCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 10 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 45 GB in total Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 1 Allocation type: Pledged2 Pledge Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use3 Pay-for-use 3 See service offer for specifications (e.g. pricing, administration) Duration: 01/01/2021 - 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost GBP EUR Compute 1587.50£ per month 812,49€ per VM per month with the following specs: ● 10 vCPUs ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (at least 1 month) a discount of up to 50% on the fixed price will be applied Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Storage 13,31€ per TB per month Total45 19050.0 £ per year 9909.6 € per year Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed.Pledged

Issue Date Comment Author. FINAL 31/01/2021 Agreed SLA OLA with the Customer Component Provider Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation v0.3 01/04/2022 Added P4U OLA with IFCA to provide GPU access. Added DataHub for dedicated space for the model repository. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 8 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 10 9 Violations 10 Escalation and complaints 11 10 Information security and data protection 11 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 11 12 Of the Customer 12 Finance and administration Administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 12 Review, extensions and termination 13 The present Service Operational Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and DIGITbrain/xx.xxxxxxxxxx.xx 100%IT (the CustomerComponent Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the Customer EGI Foundation and the Component Provider on 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the CustomerCommunity and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the a customer directly pays for the service used. The Services are defined by the properties summarised in the following properties table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT IFCA ServiceCategoryCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 10 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 45 GB in total Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 1 Allocation type: Pledged2 Pledge Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use3 Pay-for-use Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Duration: 01/01/2021 - 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost GBP EUR [£] Compute 1587.50£ 1587.50£4 per month 812,49€ per VM per month with the following specs: ● 10 vCPUs ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (at least 1 month) a discount of up to 50% on the fixed price will be applied month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Storage 13,31€ Total 19050.0£4 per TB per month Total45 19050.0 £ per year 9909.6 € per year Other year5 The costs reported in this agreement Services are based supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on actual usageagreed resources. Unused budget during 2 Service hours and exceptions IT services according to the service delivery period catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be freedused. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 Agreed SLA with the Customer Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation v0.3 01/04/2022 Added P4U OLA with IFCA to provide GPU access. Added DataHub for dedicated space for the model repository. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 10 Violations 10 Escalation and complaints 11 Information security and data protection 11 Responsibilities 11 Of EGI Foundation 11 Of the Customer 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 13 The present Service Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and DIGITbrain/xx.xxxxxxxxxx.xx (the Customer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the Customer and the Provider on 31/01/2021. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the CustomerCommunity and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties properties: 1 xxxxx://xxxxxxxxxx.xx/ Cloud Compute Resource Centre: 100%IT IFCA ServiceCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 10 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 45 GB in total Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 1 Allocation type: Pledged2 Pledge Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use3 Pay-for-use 3 See service offer for specifications (e.g. pricing, administration) Duration: 01/01/2021 - 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost GBP EUR Compute 1587.50£ per month 812,49€ per VM per month with the following specs: ● 10 vCPUs ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (at least 1 month) a discount of up to 50% on the fixed price will be applied Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Storage 13,31€ per TB per month Total45 19050.0 £ per year 9909.6 € per year Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed.Pledged