Issue Date Comment Author. FINAL 19/11/2019 SLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.2 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 Extended agreement till 06/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 3 contracts
Sources: Service Level Agreement, Service Level Agreement, Service Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA OLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 Extended agreement till 06/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 2 contracts
Sources: Operational Level Agreement, Operational Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.2 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 15/03/2021 Extended agreement till 06/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 1 contract
Sources: Service Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA 04/08/2016 OLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.2 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 Extended v1.0 04/09/2016 Extension of the agreement from 01/01/2017 to 01/01/2018 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v2.0 10/05/2018 Extension of the agreement till 06/2023 31/12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 1 contract
Sources: Operational Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA 09/01/2020 OLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 08/09/2020 20/10/2020 Extended agreement with the provider till 03/2021 (new EOSC-hub project end) 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 06/12/2021 Extended agreement with the Component Provider till 06/2023 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 1 contract
Sources: Operational Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA 23/01/2020 OLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 08/09/2020 24/04/2020 Extended agreement till 03/2021 (new the pledged resources for supporting the EOSC-hub project end) EaP ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 10/09/2020 Extended agreement till 06/2023 until the end of the EOSC-hub project ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 1 contract
Sources: Operational Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA 23/01/2020 OLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 08/09/2020 24/04/2020 Extended agreement till 03/2021 (new the pledged resources for supporting the EOSC-hub project end) EaP ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 10/09/2020 Extended agreement till 06/2023 until the end of the EOSC-hub project ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 01/09/2021 Extended agreement until the end of the EGI-ACE project ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 1 contract
Sources: Operational Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.2 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 Extended agreement till 06/2023 26/12/2021 Updated SLA template (v3.18) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 1 contract
Sources: Service Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA 19/06/2019 OLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 08/09/2020 20/10/2020 Extended agreement with the Component Provider till 03/2021 (new EOSC-hub project end) 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 06/12/2021 Extended agreement with the Component Provider till 06/2023 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 1 contract
Sources: Operational Level Agreement
Issue Date Comment Author. FINAL 19/11/2019 SLA 04/08/2016 OLA agreed with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.2 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 26/03/2021 Extended v1.0 04/09/2016 Extension of the agreement from 01/01/2017 to 01/01/2018 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v2.0 10/05/2018 Extension of the agreement till 06/2023 31/12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v3.0 07/09/2020 Extension of the agreement till 31/12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Appears in 1 contract
Sources: Operational Level Agreement