Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 30/11/2015 OLA signed with the provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User is a consortium represented by the Uppsala University, Sweden2. This Agreement is valid from 01/12/2015 to 01/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 05/05/2021 Agreed OLA signed with the provider ▇▇▇▇▇▇▇▇▇▇ Component Provider Enol ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 22/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNCETA-CLOUD-BARI GRID (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2EOSC-Synergy consortium. This Agreement is valid from 01/12/2015 01/05/2021 to 01/12/202331/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 31/01/2021 Agreed OLA signed with the provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ Component Provider ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇/EGI Foundation v0.2 15/02/2018 Updated OLA until 12/2018 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ /EGI Foundation The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 7 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 9 Violations 11 10 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 11 Of the Component Provider 13 11 Of the EGI Foundation 13 12 Of the Customer 14 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 14 References 14 13 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI 100%IT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a distributed national research infrastructure supported by computer-based application/simulation that mimics the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchersreal production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The User Customer is a consortium represented by the Uppsala University, Sweden2PNOConsultant. This Agreement is valid from 01/12/2015 01/01/2021 to 01/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/12/2023. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onThe Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 30/11/2015 19/09/2016 OLA signed agreed with the provider Component Pprovider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated 08/09/2017 New final version. OLA until 12/2018 extended till 09/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated 21/09/2018 New final version. OLA until extended till 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated New final version. OLA until extended till 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 20/10/2020 Extended agreement with the Component Provider till 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 06/12/2021 Extended agreement with the Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 v0.7 11/01/2022 Updated the OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden EGI Applications on Demand (NBIS)1 is AoD)1 service allows user-friendly access to a distributed national research portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure supported by user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researcherslong tail of science’. The User is a consortium represented by the Uppsala University, Sweden2EGI Foundation. This Agreement is valid from 01/12/2015 01/09/2016 to 01/12/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 11/06/2019 Agreed OLA signed with the provider Component Provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 14/12/2020 Extended the agreement with the Component Provider till 06/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 05/01/2022 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated the OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNUNIV-CLOUD-BARI LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden Fusion EGI-ACE Competence Centre1 wishes to demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (NBIS)1 is primarily HPC and HTC). This requirement derives from the fact that local resources are not scaled for peak demand and we wish to use the infrastructure provided by EOSC (and public cloud providers) as a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchersscalable, non-vendor specific resource. The User is a consortium represented by the Uppsala University, Sweden2UK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/12/2015 01/08/2019 to 01/12/202330/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 11/11/2019 OLA signed agreed with the provider Component Provider. ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated 20/11/2020 Extended OLA until 12/2018 with the Component Provider till 12/2021. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 11/12/2021 Updated OLA until 12/2019 template (v2.13). Updated the name of the Component Provider. Extend the OLA with the Component Provider till 12/2022. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated 11/11/2022 Extended OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 with the Component Provider till 12/2023. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an infrastructure to support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital language data (NBIS)1 is a distributed national research infrastructure supported by in written, spoken, or multimodal form) for scholars in the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support social sciences and humanities, and beyond. CLARIN also offers advanced tools to life science researchersdiscover, explore, exploit, annotate, analyse or combine such data sets, wherever they are located. The User Customer is a consortium represented by the Uppsala University, Sweden2▇▇▇▇▇▇ ▇▇▇▇. This Agreement is valid from 01/12/2015 01/11/2019 to 01/12/202331/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 19/06/2019 OLA signed agreed with the provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 20/10/2020 Extended agreement with the provider till 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. 1 The Services 5 Service hours and exceptions 9 4 3 Support 9 6 3.1 Incident handling 9 6 3.2 Service requests 10 Service level targets 10 6 5 Limitations and constraints 10 6 6 Communication, reporting and escalation 10 7 6.1 General communication 10 7 6.2 Regular reporting 11 7 6.3 Violations 11 7 6.4 Escalation and complaints 11 7 7 Information security and data protection 12 7 8 Responsibilities 13 8 8.1 Of the Component Provider 13 Of EGI Foundation 13 8 8.2 Of the Customer 14 8 8.3 Of the User 8 9 Review, extensions and termination 14 References 14 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service ProviderCustomer) and INFNIN2P3-CLOUD-BARI IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden EGI Applications on Demand (NBIS)1 is AoD)1 service allows user-friendly access to a distributed national research portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure supported by user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researcherslong tail of science’. The User is a consortium represented by the Uppsala University, Sweden2EGI Foundation. This Agreement is valid from 01/12/2015 01/05/2019 to 01/12/202331/12/2021. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on19/06/2019. The Agreement extends the Resource Center OLA2 with following information:

Issue Date Comment Author. FINAL 30/11/2015 07/08/2020 OLA signed agreed with the provider Component Provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 06/12/2021 Extended agreement with the Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 11/01/2022 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated the OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNCYFRONET-CLOUD-BARI CLOUD (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden EGI Applications on Demand (NBIS)1 is AoD)1 service allows user-friendly access to a distributed national research portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure supported by user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researcherslong tail of science’. The User is a consortium represented by the Uppsala University, Sweden2EGI Foundation. This Agreement is valid from 01/12/2015 01/08/2020 to 01/12/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 05/05/2021 Agreed OLA signed with the provider ▇▇▇▇▇▇▇▇▇▇ Component Provider Enol ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 22/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2EOSC-Synergy consortium. This Agreement is valid from 01/12/2015 01/05/2021 to 01/12/202331/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 28/11/2017 OLA signed agreed with the provider till May 2020 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 V1 14/12/2018 The provider has extended the RAM of one node of the CKAN cluster from 16GB to 32GB. Updated the OLA until 12/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 24/07/2019 change name of the provider from CESNET- MetaCloud to CESNET-MCC ▇▇▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ V2 04/09/2019 Updated agreement with new resources for CKAN cluster. ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇▇ FINAL 18/09/2019 Final version agreed with provider ▇▇▇▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 4 Service hours and exceptions 9 6 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 7 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 8 Of the Component Provider 13 8 Of EGI Foundation 13 8 Of the Customer 14 8 Review, extensions and termination 14 References 14 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and INFNCESNET-CLOUD-BARI MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2NextGEOSS. This Agreement is valid from 01/12/2015 01/03/2018 to 01/12/202331/05/2020. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a expressed decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onProvider

Issue Date Comment Author. FINAL 30/11/2015 OLA signed with the provider ▇▇▇▇▇▇v0.1 20/03/2020 Initial SLA draft ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.2 13/05/2020 Extended SLA with the CETA-GRID ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 05/05/2021 Extended agreement with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 11 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNEOSC-CLOUDSynergy/▇▇▇▇▇▇▇.▇▇▇▇-BARI ▇▇▇▇▇▇▇.▇▇ (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2EOSC-Synergy consortium. The Component providers are delivering a part of the Service(s) and are listed in Section 1. This Agreement is valid from 01/12/2015 20/03/2020 to 01/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/10/2022. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 20/03/2020. All services provided by EGI are listed under: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer directly pays for the service used. The Services are defined by the following properties: Description: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ Number of virtual CPU cores 40 20 200 50 20 64 100 Total Memory (GB) 50 50 400 ▇▇▇ ▇▇ ▇▇▇▇ 400 Number of GPU Cores 0 144 (▇▇▇▇▇▇▇) 2x NVIDIA Q6000, 4x NVIDIA K2GRID 10 NVIDIA V100 (prior to approva l) 6 NVIDIA K20 0 0 Local disk 1TB 200GB 40GB 40GB 1TB Additional block storage 1TB 1TB 10TB 1TB 2TB Additional object storage 10TB 2TB Public IP addresses 1 50 1 50 10 3 3 Provider AUP link AUP AUP AUP Allocation type Opportunistic Payment mode offer Sponsored Duration 20/03/2020 to 31/10/2022 Supported VOs ▇▇▇▇▇▇▇.▇▇▇▇-▇▇▇▇▇▇▇.▇▇ VO ID card ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇▇▇▇▇▇.▇▇▇▇-▇▇▇▇▇▇▇.▇▇ VO-wide list ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇▇▇▇▇▇.▇▇▇▇-▇▇▇▇▇▇▇.▇▇/▇▇▇▇▇.▇▇▇▇ The Services are supported by additional services: • Accounting1 • Service Monitoring2 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of ▇▇▇▇▇▇▇.▇▇▇▇-▇▇▇▇▇▇▇.▇▇ • Monitoring of services provided by the Customer on agreed resources 1 ▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/ The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service interruptions (“scheduled downtimes”3) will be notified via email in a timely manner i.e. 24 hours before the start of the outage4. • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk5. Access requires a valid X.509 or the login via an EGI SSO account6. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 30/11/2015 OLA signed 31/01/2021 Agreed SLA with the provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇/EGI Foundation v0.2 15/02/2018 Updated OLA until 12/2018 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ /EGI Foundation The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 8 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 10 Violations 11 10 Escalation and complaints 11 Information security and data protection 12 11 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 14 References 14 13 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI DIGITbrain/▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇ (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2PNOConsultant. This Agreement is valid from 01/12/2015 01/01/2021 to 01/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/12/2023. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 31/01/2021. All services provided by EGI are listed under: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Customer. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where the customer directly pays for the service used. The Services are defined by the following properties: 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇/ Resource Centre: 100%IT ServiceCategory: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged

Issue Date Comment Author. FINAL 30/11/2015 26/03/2020 Agreed OLA signed with the provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ to support COVID-19 research projects ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 11/12/2020 Extend agreement till 06/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 11/12/2021 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 main objective of WeNMR is a distributed national research infrastructure supported to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchersintegrating molecular structural biology and medical imaging services and data. The User Customer is a consortium represented by the Uppsala Faculty of Science – Chemistry, Utrecht University, Sweden2. This Agreement is valid from 01/12/2015 01/03/2020 to 01/12/202330/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 OLA signed with the provider ▇▇▇▇▇▇v0.1 20/03/2020 Initial SLA draft ▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.2 13/05/2020 Extended SLA with the CETA-GRID ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 05/05/2021 Extended agreement with the Customer ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 21/06/2021 Move resources from IISAS-GPUCloud to IISAS-FedCloud. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 11 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNEOSC-CLOUDSynergy/▇▇▇▇▇▇▇.▇▇▇▇-BARI ▇▇▇▇▇▇▇.▇▇ (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2EOSC-Synergy consortium. The Component providers are delivering a part of the Service(s) and are listed in Section 1. This Agreement is valid from 01/12/2015 20/03/2020 to 01/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/10/2022. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 20/03/2020. All services provided by EGI are listed under: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer directly pays for the service used. The Services are defined by the following properties: Description: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ Number of virtual CPU cores 40 20 200 70 64 100 Total Memory (GB) 50 50 400 160 1500 400 Number of GPU Cores 0 144 (▇▇▇▇▇▇▇) 2x NVIDIA Q6000, 4x NVIDIA K2GRID 10 NVIDIA V100 (prior to approval) 0 0 Local disk 1TB 200GB 40GB 1TB Additional block storage 1TB 1TB 10TB 1TB 2TB Additional object storage 10TB 2TB Public IP addresses 1 50 1 50 3 3 Provider AUP link AUP AUP AUP Allocation type Opportunistic Payment mode offer Sponsored Duration 20/03/2020 to 31/10/2022 Supported VOs ▇▇▇▇▇▇▇.▇▇▇▇-▇▇▇▇▇▇▇.▇▇ VO ID card ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇▇▇▇▇▇.▇▇▇▇-▇▇▇▇▇▇▇.▇▇ VO-wide list ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇▇▇▇▇▇.▇▇▇▇-▇▇▇▇▇▇▇.▇▇/▇▇▇▇▇.▇▇▇▇ The Services are supported by additional services: • Accounting1 • Service Monitoring2 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of ▇▇▇▇▇▇▇.▇▇▇▇-▇▇▇▇▇▇▇.▇▇ • Monitoring of services provided by the Customer on agreed resources The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: 1 ▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/ • Planned maintenance windows or service interruptions (“scheduled downtimes”3) will be notified via email in a timely manner i.e. 24 hours before the start of the outage4. • Downtime periods exceeding 24 hours need justification. Support is provided via EGI Service Desk5. Access requires a valid X.509 or the login via an EGI SSO account6. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 30/11/2015 31/01/2021 Agreed OLA signed with the provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ Component Provider ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ ▇/EGI Foundation v0.2 15/02/2018 Updated OLA until 12/2018 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ /EGI Foundation The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 4 Support 9 7 Incident handling 9 7 Service requests 10 7 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 9 Violations 11 10 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 11 Of the Component Provider 13 11 Of the EGI Foundation 13 12 Of the Customer 14 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 14 References 14 13 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI 100%IT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2PNOConsultant. This Agreement is valid from 01/12/2015 01/01/2021 to 01/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/12/2023. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onThe Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 30/11/2015 OLA signed with the provider provider. ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 02/10/2018 Updated OLA until 12/2018 06/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 12/06/2019 Updated OLA until 12/2019 06/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 30/04/2020 Updated OLA until 12/2020 06/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 27/07/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 06/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 4 Service hours and exceptions 9 6 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 7 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of the EGI Foundation 13 10 Of the Customer 14 10 Review, extensions and termination 14 References 14 10 The present Operational Operation Level Agreement (“the Agreement”’) is made between EGI Foundation ▇▇▇.▇▇ (the Service Provider) and INFN-CLOUDCATANIA-BARI STACK (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden EXTraS project (NBIS)1 Exploring the X-ray Transient and variable Sky1) is a distributed national research infrastructure supported harvesting the hitherto unexplored temporal domain information buried in the serendipitous data collected by the Swedish Research Council European Photon Imaging Camera (VetenskapsrådetEPIC) providing bioinformatics support instrument on board the ESA XMM-▇▇▇▇▇▇, in 13 years of observations. The main result will be a public catalogue that will become the reference for time domain astrophysics in the soft X-ray band, until a future, dedicated mission is deployed. The project plans to life perform part of this analysis by exploiting Cloud resources through a dedicated science researchersgateway. This will allow extending the analysis to recent EPIC data, not included in the public catalogue that will be released at the end of 2016, and will also allow users from the community to analyse their own data using EXTraS pipelines. Moreover, population studies of transient and variable sources can be performed only when the systematic analysis of the full data sample and its screening and validation is concluded, i.e. after the end of the EXTraS project. The User is a consortium represented by the Uppsala University, Sweden2INAF-IASF. This Agreement is valid from 01/12/2015 01/06/2017 to 01/12/202301/06/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation foundation and the Component Provider onon The Agreement extends the Resource Center OLA2 with following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded, by the European Commission or government grants. ● Pay-per-use - Model where the customer directly pays for the service used. 1 ▇▇▇▇://▇▇▇.▇▇▇▇▇▇-▇▇▇.▇▇ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 The Services are defined by the following properties: Description: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ ● Resource Center: INFN-CATANIA-STACK (Country: Italy) o Services: Cloud Compute ▪ Number of Virtual CPU cores: 10 ▪ Memory per core (GB): 4GB per core, 40GB in total ▪ Local disk (GB): 20 GB ▪ Public IP addresses: yes ▪ Payment mode offer: Sponsored ▪ Other technical requirements: ▪ Duration: 01/06/2017 – 01/06/2022 o Allocation type: Pledged o Provider AUP link: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 o Supported VOs: ▇▇▇▇▇▇-▇▇▇.▇▇ o VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇▇▇▇▇-▇▇▇.▇▇ o VO-wide list: ▇▇▇▇▇://▇▇▇▇▇▇▇▇.▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇▇▇▇▇-▇▇▇.▇▇/▇▇▇▇▇.▇▇▇▇ o GOCDB endpoint urls: ▇▇▇▇▇-▇▇▇▇▇▇.▇▇.▇▇▇▇.▇▇ (▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇▇) Description: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ ● Resource Center: INFN-CATANIA-STACK (Country: Italy) o Online Storage ▪ Guaranteed storage capacity [TB]: 0.6 ▪ Opportunistic storage capacity [TB]: ▪ Standard interfaces supported3: POSIX ▪ Storage technology4: ▪ Payment mode offer: Sponsored ▪ Other technical requirements: 3 CDMI, POSIX, SWIFT, etc. 4 DPM, dCache, STORM, etc. ▪ Duration: 01/06/2017 - 01/06/2022 o Allocation type: Pledged o Provider AUP link: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 o Supported VOs: ▇▇▇▇▇▇-▇▇▇.▇▇ o VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇▇▇▇▇-▇▇▇.▇▇ o GOCDB endpoint urls: N/A As defined in Resource Center OLA.

Issue Date Comment Author. FINAL 30/11/2015 08/06/2021 OLA signed agreed with the provider Component Provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 06/12/2021 Extended agreement with the Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 11/01/2022 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated the OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNGSI-CLOUD-BARI LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden EGI Applications on Demand (NBIS)1 is AoD)1 service allows user-friendly access to a distributed national research portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to run their own simulation/analysis models with custom input data. The service operates as an open and extensible ‘hub’ for providers and e-infrastructure supported by user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researcherslong tail of science’. The User is a consortium represented by the Uppsala University, Sweden2EGI Foundation. This Agreement is valid from 01/12/2015 01/06/2021 to 01/12/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 28/11/2017 OLA signed agreed with the provider till May 2020 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 V2 04/09/2019 Storage for JIRA Service expanded to 100GB ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ VFINAL 10/09/2019 OLA agreed with provider until 31 May 2020 ▇▇▇▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 4 Service hours and exceptions 9 5 Support 9 5 Incident handling 9 5 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 6 Communication, reporting and escalation 10 6 General communication 10 6 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 7 Information security and data protection 12 7 Responsibilities 13 7 Of the Component Provider 13 7 Of EGI Foundation 13 7 Of the Customer 14 7 Review, extensions and termination 14 References 14 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and INFNIISAS-CLOUD-BARI FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2NextGEOSS. This Agreement is valid from 01/12/2015 01/03/2018 to 01/12/202331/05/2020. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a expressed decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onProvider

Issue Date Comment Author. FINAL 30/11/2015 05/05/2021 Agreed OLA signed with the provider ▇▇▇▇▇▇▇▇▇▇ Component Provider Enol ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 22/01/2022 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFNIFCA-CLOUD-BARI LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden (NBIS)1 is a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The User Customer is a consortium represented by the Uppsala University, Sweden2EOSC-Synergy consortium. This Agreement is valid from 01/12/2015 01/05/2021 to 01/12/202331/10/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 30/11/2015 05/04/2019 Agreed OLA signed with the provider Component Provider ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 15/02/2018 Updated OLA until 12/2018 14/12/2020 Extended the agreement with the Component Provider till 06/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 05/12/2018 05/01/2022 Updated OLA until 12/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 22/11/2019 Updated OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.5 28/05/2021 Updated OLA until 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.6 09/01/2022 Updated the OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.7 11/11/2022 Updated OLA until 12/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and INFN-CLOUD-BARI CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The National Bioinformatics Infrastructure Sweden Fusion EGI-ACE Competence Centre1 wishes to demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (NBIS)1 is primarily HPC and HTC). This requirement derives from the fact that local resources are not scaled for peak demand and we wish to use the infrastructure provided by EOSC (and public cloud providers) as a distributed national research infrastructure supported by the Swedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchersscalable, non-vendor specific resource. The User is a consortium represented by the Uppsala University, Sweden2UK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/12/2015 01/08/2019 to 01/12/202330/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on