Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 22/02/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCG-XXXXXX-PT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective of WeNMR is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and data. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/01/2016 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 10/03/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 20/02/2017 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 24/07/2019 Change of Provider contact person Xxxxxxxxxx Xxxxxxxxx v0.4 25/07/2019 Changed Change user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 v0.5 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 v0.6 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGNIKHEF-XXXXXX-PT ELPROD (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective of WeNMR is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and data. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/01/2016 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 30/04/2020 OLA signed agreed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx Xxx Xxxx v0.2 15/12/2017 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx 14/09/2020 Update the end of the service delivery time to be the end of EOSC-hub project Xxx Xxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx 29/03/2021 Extend the service provision for one more year Xxx Xxxx v0.4 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 05/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGCESNET-XXXXXX-PT MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective VESPA (Virtual European Solar and Planetary Access)1 is a mature project, with 50 VESPA providers distributing open access datasets throughout the world (EU, Japan, USA). In October 2019, the current number of WeNMR is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise data products available within WeNMR1 and N4U2 and the VESPA network reached 18.3 millions (among which 5 millions products from the ESA/PSA, Planetary Science Archive). The VESPA team is supported by integrating molecular structural biology and medical imaging services and datathe Europlanet-RI-2024 project (started on Feb 1st 2020 for 48 months, H2020 grant agreement No 871149). The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityObservatoire de Paris. This Agreement is valid from 01/01/2016 01/05/2020 to 30/06/202331/03/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on.

Issue Date Comment Author. FINAL 22/02/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx v1 2020-09-08 First draft for review Xxxxxxxx Xx Xxxxx, Xxxxxx Xxxxxxx, Xxxxxx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 Xxxxxxxx Xxxxx, Xxxx Xxxxxxxxx, Xx Xxxxxxxxx - XXX Foundation v1.1 2020-09-25 Approved version attached to the contract as an Annex Xxxxxx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxx, Xxxx Xxxxxxxxx, Xx Xxxxxxxxx v0.4 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx - XXX Foundation Xxxxxxx Xxxxxx - ENG v1.2 2020-10-28 Specifications of first component provider (BIFI) added Xxxxxx Xxxxx Xxxxx, Xxxx Xxxxxxxxx, Xx Xxxxx v0.5 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx Xxxxxxxxx - XXX Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 10 Of EGI Foundation 13 10 Of the Customer 14 11 Finance and Administration 12 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and NCG-XXXXXX-PT GoSafe/GoSafe (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The GoSafe Project short description XxXxxx’s main objective of WeNMR goal is to lower barriers create the conditions and the standards for scientists a “EU free COVID-19 pass”, the “#GoSafe pass” that gives to access modern e-Science solutions from micro the holder the right to macro scalestravel safely among different countries (national and international). By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataThis pass is a token or a tag (that can be a physical or virtual). The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht University. Engineering Ingegneria Informatica S.p.A. This Agreement is valid from 01/01/2016 01/10/2020 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/12/2020. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider onon 22/10/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/. The Services are defined by the following properties: Compute Resource Centre: BIFI Service Cloud Compute # of virtual CPU cores: 40 # of GPU cards 0 # of CPU cores per GPU card 0 Memory per core (GB): 2 Local disk (GB): 1000 Public IP addresses: 1 Allocation type: Pledged1 Other technical requirements: n/a 1 Resources are exclusively reserved to the Customer Payment mode offer: Pay-for-use2 Duration: 1/10/2020 to 31/12/2020 Virtual Organisation Supported VOs: xxxxxx.xxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx.xxx.xx VO-wide list: xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxxx.xxx.xx/xxxxx.xxxx Storage Resource Centre BIFI Category Online Storage Guaranteed storage capacity [TB]: 1 Standard interfaces supported: POSIX Storage technology: n/a Other technical requirements: n/a Duration: 1/10/2020 - 31/12/2020 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xxxxxx.xxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxxx.xxx.xx The Services are supported by additional services: • Accounting3 2 See service offer for specifications (e.g. pricing, administration) • Service Monitoring4 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of vo xxxxxx.xxx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage6. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk7. Access requires a valid X.509 or the login via an EGI SSO account8. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 22/02/2016 08/06/2021 OLA signed agreed with the cloud provider Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGGSI-XXXXXX-PT LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of WeNMR is scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to lower barriers for scientists use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityEGI Foundation. This Agreement is valid from 01/01/2016 01/06/2021 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 7 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 8 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of EGI Foundation 13 10 Of the Customer 14 10 Review, extensions and termination 14 10 References 14 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGIN2P3-XXXXXX-PT IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/05/2016 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 6 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of EGI Foundation 13 9 Of the Customer 14 10 Review, extensions and termination 14 10 References 14 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCG-XXXXXX-PT OBSPM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/05/2016 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 19/11/2019 OLA signed agreed with the cloud provider Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend 26/03/2021 Extended agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 v0.4 26/12/2021 Updated the OLA template (v2.13) and changed the name of the Component Provider Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint v0.5 07/10/2022 Increased the volume space to 20TB Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGINFN-XXXXXXCLOUD-PT BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective European Multidisciplinary Seafloor and water column Observatory (EMSO)1 aims to explore the oceans and to explain the critical role they play in the broader Earth systems, focussing on climate change, risks of WeNMR is biodiversity loss, and natural hazards. EMSO's observatories are platforms equipped with multiple sensors to lower barriers for scientists measure biogeochemical and physical parameters such as ocean temperature, dissolved oxygen concentration, and ocean current speed and direction. EMSO consists of a system of regional facilities placed at key sites around Europe, from North East to access modern e-Science solutions from micro the Atlantic, through the Mediterranean, to macro scalesthe Black Sea. By building on grid- and cloud-based infrastructures Observatories are platforms equipped with multiple sensors, placed along the water column and on the existing expertise available within WeNMR1 seafloor. They constantly measure different biogeochemical and N4U2 physical parameters, that address natural hazards, climate change and by integrating molecular structural biology marine ecosystems. EMSO is a consortium of partners sharing a common strategic framework of scientific facilities (data, instruments, computing and medical imaging services and datastorage capacity). Formally it is a European Research Infrastructure Consortium (XXXX), legal framework created for pan-European large-scale research infrastructures. The Customer User is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityXXXX-XXXX. This Agreement is valid from 01/01/2016 01/12/2019 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 28/11/2017 OLA signed agreed with the cloud provider till May 2020 Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 V1 14/12/2018 The provider has extended the RAM of one node of the CKAN cluster from 16GB to 32GB. Updated the OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user 24/07/2019 change name of the provider from MoBrain CESNET- MetaCloud to WeNMR CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend V2 04/09/2019 Updated agreement till 06/2023 Xxxxxxxx Xx with new resources for CKAN cluster. Xxxxx v0.5 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxxxxxx FINAL 18/09/2019 Final version agreed with provider Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx Xxxxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 7 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 8 Of the Component Provider 13 8 Of EGI Foundation 13 8 Of the Customer 14 8 Review, extensions and termination 14 References 14 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and NCGCESNET-XXXXXX-PT MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. GEOSS (Global Earth Observation System of Systems) is a coordinated effort of GEO’s mission to improve EO data management and exploitation systems’ interoperability (at technical, semantic, organisational levels). The main objective of WeNMR is NextGEOSS project, a European contribution to lower barriers GEOSS, proposes to develop the next generation data hub and platform for scientists Earth Observations, where the users can connect to access modern e-Science solutions from micro data and to macro scales. By building on grid- and clouddeploy EO-based infrastructures applications. The concept revolves around providing the data and resources to the user communities, including Cloud Computing resources, connected to provide an integrated work environment for application builders. An essential asset of NextGEOSS is the strong emphasis put on engaging the existing expertise available within WeNMR1 communities of providers and N4U2 users and by integrating molecular structural biology and medical imaging services and databridging the space in between. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityNextGEOSS. This Agreement is valid from 01/01/2016 01/03/2018 to 30/06/202331/05/2020. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a expressed decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider onProvider

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 6 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of EGI Foundation 13 9 Of the Customer 14 10 Review, extensions and termination 14 10 References 14 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCG-XXXXXX-PT CKIYDUFB (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/02/2018 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 11/06/2019 Agreed OLA signed with the cloud provider Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend 14/12/2020 Extended the agreement with the Component Provider till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 v0.3 05/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGUNIV-XXXXXX-PT LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective Fusion EGI-ACE Competence Centre1 wishes to demonstrate making use of WeNMR is EOSC computational and storage resources for running containerised modelling applications (primarily HPC and HTC). This requirement derives from the fact that local resources are not scaled for peak demand and we wish to lower barriers for scientists to access modern euse the infrastructure provided by EOSC (and public cloud providers) as a scalable, non-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and datavendor specific resource. The Customer User is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityUK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/01/2016 01/08/2019 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 5 Incident handling 9 5 Service requests 10 5 Service level targets 10 5 Limitations and constraints 10 6 Communication, reporting and escalation 10 6 General communication 10 6 Regular reporting 11 6 Violations 11 7 Escalation and complaints 11 7 Information security and data protection 12 7 Responsibilities 13 8 Of the Component Provider 13 8 Of EGI Foundation 13 9 Of the Customer 14 9 Review, extensions and termination 14 9 References 14 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGCREATIS-XXXXXXINSA-PT LYON (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/01/2018 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 5 Incident handling 9 5 Service requests 10 5 Service level targets 10 5 Limitations and constraints 10 6 Communication, reporting and escalation 10 6 General communication 10 6 Regular reporting 11 6 Violations 11 7 Escalation and complaints 11 7 Information security and data protection 12 7 Responsibilities 13 8 Of the Component Provider 13 8 Of EGI Foundation 13 9 Of the Customer 14 9 Review, extensions and termination 14 9 References 14 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGCESNET-XXXXXX-PT MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/12/2017 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 6 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of EGI Foundation 13 9 Of the Customer 14 10 Review, extensions and termination 14 10 References 14 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGINFN-XXXXXX-PT XXXXXXX (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/09/2016 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 6 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of EGI Foundation 13 9 Of the Customer 14 10 Review, extensions and termination 14 10 References 14 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGINFN-XXXXXX-PT PISA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/08/2016 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 6 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of EGI Foundation 13 9 Of the Customer 14 10 Review, extensions and termination 14 10 References 14 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCG-XXXXXX-PT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/05/2016 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/10/2020 Agreed OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 03/01/2022 Updated OLA until 12/2020 the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain 03/02/2022 Increased resources to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement till 06/2023 run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated OLA template v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (v2.13from 104 to 136 vCPUs) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARCXxxxxxxxx Xxxx-CE endpoint Xxxxxxxx Xx Xxxxx Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 6 Support 9 7 Incident handling 9 7 Service requests 10 7 Service level targets 10 8 Limitations and constraints 10 8 Communication, reporting and escalation 10 9 General communication 10 9 Regular reporting 11 9 Violations 11 10 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 11 Of the Component Provider 13 11 Of the EGI Foundation 13 12 Of the Customer 14 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 14 References 14 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGDepartment of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-XXXXXX-PT Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective PolicyCLOUD1 aims to harness the potential of WeNMR is digitisation, big data and cloud technologies to lower barriers for scientists to access modern eimprove the modelling, creation and implementation of policy. In three years (2020-Science solutions from micro to macro scales. By building on grid- 2023) the project will address challenges faced by many businesses and cloud-based infrastructures public administrations of improving how they make policy decisions by accessing and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and using data. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityATOS. This Agreement is valid from 01/01/2016 01/08/2020 to 30/06/202331/12/2022. Once approved, this Agreement is automatically renewed, as long as the The Component Provider does not express will guarantee the availability of the platform for a decision maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to terminate review the Agreement at least terms and conditions for a month possible additional extension, a check-point will take place 3 months before the end date of the Agreementthis agreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider onon 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 22/02/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx 1.09.2016 Final version Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated 06/12/2017 Discussing one year extension, until Dec 2018 Xxxxxxxxxx Xxxxxxx v1.1 22/01/2018 OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx extended until Dec 2018, added some information about HA configuration Xxxxxxxxxx Xxxxxxx, Xxxxxxx Xxxxxxxxxx v1.2 30/01/2019 Yearly review, 1 year extension until Dec 2019 Xxxxxxxxxx Xxxxxxx, Xxxxxxx Xxxxxxxxxx v1.3 03/12/2019 yearly review, 1 year extension until Dec 2020, updated Component Provider contact, updated Violations, Escalations and Complaints sections. Xxxxxxxxxx Xxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 5 Incident handling 9 5 Service requests 10 5 Service level targets 10 5 Limitations and constraints 10 6 Communication, reporting and escalation 10 6 General communication 10 Regular reporting 11 6 Violations 11 6 Escalation and complaints 11 7 Information security and data protection 12 7 Responsibilities 13 7 Of the Component Provider 13 7 Of EGI Foundation 13 Of the Customer 14 8 Review, extensions and termination 14 References 14 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and NCG-XXXXXX-PT UKRI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective of WeNMR is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and data. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/01/2016 1/01/2016 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/12/2020. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on1/11/2016; the 1 year extension of the agreement was discussed and approved on 03/12/2019. The Component Provider is bound by the terms and conditions of the EGI Default Operational Level Agreement1 supplemented by the terms and conditions of this specific Agreement: 1 The Services The Services are defined by the following properties: Technical The CernVM File System (CernVM-FS or CVMFS) is a read-only file system designed to deliver scientific software onto virtual machines and physical worker nodes in a fast, scalable, and reliable way. CernVM-FS is a file system with a single source of data. This single source, the repository Stratum-0, is maintained on a dedicated release manager machine or CVMFS Uploader. The CVMFS Uploader is hosted by a server that offers read-write access to the repository maintainers via a GSI interface. The Stratum-0 server is publishing the current state of the repository from the release manager machine and is hosted by a node providing Scientific Linux OS, AUFS-enabled kernel (maintained by CERN developers), Apache HTTP server and specific CernVM-FS packages (maintained and distributed by CERN). Coordination This activity is responsible for the coordination of the system operation and upgrade activities with those partners that are in charge of operating other systems that depend on it.

Issue Date Comment Author. v0.1 04/03/2022 First OLA draft Xxxxxx Xxxxx v1.0 28/04/2022 FINAL 22/02/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxxx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and NCGINFN-XXXXXXCLOUD-PT BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective Binareé Oy1 is a recent spin-off from the University of WeNMR is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- Jyväskylä (Finland), doing research and cloud-based infrastructures development in embedded device and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging IoT security, Binaré offers both professional services and dataan automated analysis platform to meet various needs for IoT security. Binaré’s advisory services leverages both the automated platform and the team’s expertise to offer penetration testing and detailed cyber security assessments of IoT devices/firmware in an online environment that closely simulates the real-world. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht University. Bynaré Oy SME This Agreement is valid from 01/01/2016 01/03/2022 to 30/06/202331/12/2022. The Agreement was discussed and approved by the Customer and the Provider 27/04/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the EGI Foundation European Commission or government grants. ● Pay-for-use - Model where the Customer directly pays for the service used. The Services are defined by the following properties: Cloud Compute (category: Compute) 1 xxxxx://xxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ ● Resource Centre: INFN-CLOUD-BARI o Cloud Compute ▪ Number of virtual CPU cores: 384 ▪ Memory per core (GB): 768 in total ▪ Public IP addresses: 10 ▪ Payment mode offer: Sponsored ▪ Other technical requirements: n/a ▪ Duration: 01/03/2022 - 31/12/2022 o Allocation type: Pledged o Provider AUP link: xxxxx://xxx.xxxxx-xxxx.xx/servizi/recasupload/files/AUP-ReCaS-EN-20210616.pdf o Supported VOs: xx.xxxxxx-xx.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxx-xx.xx o VO-wide list:xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxx-xx.xx o GODB URL: Service: xxxxx.xxxxx.xx.xxxx.xx - xxx.xxxxxxxxx.xxxx Online Storage (category: Storage) Description: xxxxx://xxx.xxx.xx/services/online-storage/ ● Resource Centre: INFN-CLOUD-BARI o Online Storage ▪ Guaranteed storage capacity [TB]: 10 TB ▪ Opportunistic storage capacity [TB]:n/a ▪ Standard interfaces supported3: POSIX ▪ Storage technology4:CEPH ▪ Other technical requirements: n/a ▪ Duration:01/03/2022 - 31/12/2022 ▪ Payment mode offer: Sponsored o Allocation type: Pledged o Provider AUP link: xxxxx://xxx.xxxxx-xxxx.xx/servizi/recasupload/files/AUP-ReCaS-EN-20210616.pdf o Supported VOs: xx.xxxxxx-xx.xx o VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxx-xx.xx 3 CDMI, POSIX, SWIFT, etc. 4 DPM, dCache, STORM, etc. 2 Service hours and the Component Provider onexceptions As defined in Resource Centre OLA [1].

Issue Date Comment Author. FINAL 22/02/2016 25/10/2019 OLA signed agreed with the cloud provider Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 20/10/2020 Extended agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend 06/12/2021 Extended agreement with the Component Provider till 06/2023 12/2022 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 v0.4 11/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint v0.5 11/11/2022 Extended agreement with the Component Provider till 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGUNIV-XXXXXX-PT LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective EGI Applications on Demand (AoD)1 service allows user-friendly access to a portfolio of WeNMR is scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to lower barriers for scientists use the dedicated pool of cloud computing and HTC clusters from EGI. The service also allows users to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityEGI Foundation. This Agreement is valid from 01/01/2016 01/11/2019 to 30/06/202331/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 6 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of EGI Foundation 13 9 Of the Customer 14 10 Review, extensions and termination 14 10 References 14 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCG-XXXXXX-PT GRIF (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 5 Incident handling 9 5 Service requests 10 5 Service level targets 10 5 Limitations and constraints 10 6 Communication, reporting and escalation 10 6 General communication 10 6 Regular reporting 11 6 Violations 11 7 Escalation and complaints 11 7 Information security and data protection 12 7 Responsibilities 13 8 Of the Component Provider 13 8 Of EGI Foundation 13 9 Of the Customer 14 9 Review, extensions and termination 14 9 References 14 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGIN2P3-XXXXXX-PT CPPM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/02/2016 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 OLA signed v0.1 20/03/2020 Initial SLA draft Xxxx Xxxxxxxxx v0.2 13/05/2020 Extended SLA with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 CETA-GRID XXX Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend 05/05/2021 Extended agreement till 06/2023 with the Customer Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARCv0.4 21/06/2021 Move resources from IISAS-CE endpoint GPUCloud to IISAS-FedCloud. Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 11 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGEOSC-XXXXXXSynergy/xxxxx00.xxxx-PT xxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective of WeNMR is COVID19 VO leverages EGI Federated Cloud and EOSC Synergy resources to lower barriers for scientists support Open Science related to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataCOVID-19 Coronavirus. The Customer is a consortium represented by the Faculty EOSC-Synergy consortium. The Component providers are delivering a part of Science – Chemistry, Utrecht Universitythe Service(s) and are listed in Section 1. This Agreement is valid from 01/01/2016 20/03/2020 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/10/2022. The Agreement was discussed and approved by the EGI Foundation Customer and the Provider on 20/03/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer directly pays for the service used. The Services are defined by the following properties: Cloud Compute (category: Compute) Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ Component Provider onCESGA CETA- GRID IFCA- LCG2 IISAS- FedCloud CESNET- MCC NCG-XXXXXX-PT Number of virtual CPU cores 40 20 200 70 64 100 Total Memory (GB) 50 50 400 160 1500 400 Number of GPU Cores 0 144 (Xxxxxxx) 2x NVIDIA Q6000, 4x NVIDIA K2GRID 10 NVIDIA V100 (prior to approval) 0 0 Local disk 1TB 200GB 40GB 1TB Additional block storage 1TB 1TB 10TB 1TB 2TB Additional object storage 10TB 2TB Public IP addresses 1 50 1 50 3 3 Provider AUP link AUP AUP AUP Allocation type Opportunistic Payment mode offer Sponsored Duration 20/03/2020 to 31/10/2022 Supported VOs xxxxx00.xxxx-xxxxxxx.xx VO ID card xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx VO-wide list xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting1 • Service Monitoring2 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: 1 xxxx://xxxxxxxxxx.xxx.xx/ • Planned maintenance windows or service interruptions (“scheduled downtimes”3) will be notified via email in a timely manner i.e. 24 hours before the start of the outage4. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk5. Access requires a valid X.509 or the login via an EGI SSO account6. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 22/02/2016 OLA signed v0.1 20/03/2020 Initial SLA draft Xxxx Xxxxxxxxx v0.2 13/05/2020 Extended SLA with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 CETA-GRID XXX Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend 05/05/2021 Extended agreement till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint with the Customer Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 7 Service level targets 10 7 Limitations and constraints 10 8 Communication, reporting and escalation 10 8 General communication 10 8 Regular reporting 11 9 Violations 11 9 Escalation and complaints 11 10 Information security and data protection 12 10 Responsibilities 13 Of the Component Provider 13 11 Of EGI Foundation 13 11 Of the Customer 14 11 Review, extensions and termination 14 References 14 12 The present Operational Service Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGEOSC-XXXXXXSynergy/xxxxx00.xxxx-PT xxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective of WeNMR is COVID19 VO leverages EGI Federated Cloud and EOSC Synergy resources to lower barriers for scientists support Open Science related to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataCOVID-19 Coronavirus. The Customer is a consortium represented by the Faculty EOSC-Synergy consortium. The Component providers are delivering a part of Science – Chemistry, Utrecht Universitythe Service(s) and are listed in Section 1. This Agreement is valid from 01/01/2016 20/03/2020 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement31/10/2022. The Agreement was discussed and approved by the EGI Foundation Customer and the Provider on 20/03/2020. 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the Customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where customer directly pays for the service used. The Services are defined by the following properties: Cloud Compute (category: Compute) Description: xxxxx://xxx.xxx.xx/services/cloud-compute/ Component Provider onCESGA CETA- GRID IFCA- LCG2 IISAS- FedCloud IISAS- GPUCloud CESNET- MCC NCG-XXXXXX- PT Number of virtual CPU cores 40 20 200 50 20 64 100 Total Memory (GB) 50 50 400 000 00 0000 400 Number of GPU Cores 0 144 (Xxxxxxx) 2x NVIDIA Q6000, 4x NVIDIA K2GRID 10 NVIDIA V100 (prior to approva l) 6 NVIDIA K20 0 0 Local disk 1TB 200GB 40GB 40GB 1TB Additional block storage 1TB 1TB 10TB 1TB 2TB Additional object storage 10TB 2TB Public IP addresses 1 50 1 50 10 3 3 Provider AUP link AUP AUP AUP Allocation type Opportunistic Payment mode offer Sponsored Duration 20/03/2020 to 31/10/2022 Supported VOs xxxxx00.xxxx-xxxxxxx.xx VO ID card xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xxxxx00.xxxx-xxxxxxx.xx VO-wide list xxxxx://xxxxxxxx.xxxxx.xxx.xx/store/vo/xxxxx00.xxxx-xxxxxxx.xx/xxxxx.xxxx The Services are supported by additional services: • Accounting1 • Service Monitoring2 (EGI operational Virtual Organization only) Note: Please note that the following services are not provided by EGI Foundation: • Monitoring of xxxxx00.xxxx-xxxxxxx.xx • Monitoring of services provided by the Customer on agreed resources 1 xxxx://xxxxxxxxxx.xxx.xx/ 2 Service hours and exceptions The Services operate during the following hours: twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year. The following exceptions apply: • Planned maintenance windows or service interruptions (“scheduled downtimes”3) will be notified via email in a timely manner i.e. 24 hours before the start of the outage4. • Downtime periods exceeding 24 hours need justification. 3 Support Support is provided via EGI Service Desk5. Access requires a valid X.509 or the login via an EGI SSO account6. Support is available between: • Monday to Friday. • From 9:00 to 17:00 in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 5 Incident handling 9 5 Service requests 10 5 Service level targets 10 5 Limitations and constraints 10 6 Communication, reporting and escalation 10 6 General communication 10 6 Regular reporting 11 6 Violations 11 7 Escalation and complaints 11 7 Information security and data protection 12 7 Responsibilities 13 8 Of the Component Provider 13 8 Of EGI Foundation 13 9 Of the Customer 14 9 Review, extensions and termination 14 9 References 14 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGINFN-XXXXXX-PT CATANIA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/05/2016 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 13/09/2016 OLA signed with the cloud provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated v2 10/11/2017 Extended OLA until 12/2020 with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend agreement v3 19/12/2018 Extended OLA with the provider till 06/2023 01/2020 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 Updated v4 22/11/2019 Extended OLA template (v2.13) with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 4 Service hours and exceptions 9 5 Support 9 6 Incident handling 9 6 Service requests 10 6 Service level targets 10 6 Limitations and constraints 10 6 Communication, reporting and escalation 10 7 General communication 10 7 Regular reporting 11 7 Violations 11 7 Escalation and complaints 11 8 Information security and data protection 12 8 Responsibilities 13 9 Of the Component Provider 13 9 Of EGI Foundation 13 9 Of the Customer 14 10 Review, extensions and termination 14 10 References 14 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCGINFN-XXXXXX-PT BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of WeNMR the VRC is to lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on serve the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and dataEuropean Life Sciences community in its exploitation of the grid. The Customer is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityFrench National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2016 01/05/2016 to 30/06/2023. .. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on

Issue Date Comment Author. FINAL 22/02/2016 05/04/2019 Agreed OLA signed with the cloud provider Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/12/2017 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.3 25/07/2019 Changed user name from MoBrain to WeNMR Xxxxxxxxxx Xxxxxxxxx v0.4 11/12/2020 Extend 14/12/2020 Extended the agreement with the Component Provider till 06/2023 Xxxxxxxx Xx Xxxxx v0.5 11/12/2021 v0.3 05/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.6 23/07/2022 Updated ARC-CE endpoint Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and NCG-XXXXXX-PT CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The main objective Fusion EGI-ACE Competence Centre1 wishes to demonstrate making use of WeNMR is EOSC computational and storage resources for running containerised modelling applications (primarily HPC and HTC). This requirement derives from the fact that local resources are not scaled for peak demand and we wish to lower barriers for scientists to access modern euse the infrastructure provided by EOSC (and public cloud providers) as a scalable, non-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the existing expertise available within WeNMR1 and N4U2 and by integrating molecular structural biology and medical imaging services and datavendor specific resource. The Customer User is a consortium represented by the Faculty of Science – Chemistry, Utrecht UniversityUK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/01/2016 01/08/2019 to 30/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on