Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 22/02/2016 OLA signed with the Component Provider cloud provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 15/12/2017 Updated the host of the Component Provider and Section 7. OLA until 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources 25/07/2019 Changed user name from MoBrain to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM WeNMR ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.4 11/12/2020 Extend agreement till 06/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% v0.5 11/12/2021 Updated OLA template (from 104 to 136 vCPUsv2.13) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. NCG-▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) ▇▇▇-PT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The main objective of WeNMR is to harness lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the potential of digitisation, big data existing expertise available within WeNMR1 and cloud technologies to improve the modelling, creation N4U2 and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses integrating molecular structural biology and public administrations of improving how they make policy decisions by accessing medical imaging services and using data. The Customer is a consortium represented by ATOSthe Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/08/2020 01/01/2016 to 31/12/202230/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSCREATIS-Bari data centre) INSA-LYON (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/01/2018 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 68 Memory per core (GB): 336 304 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,00020,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 25,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, 1.09.2016 Final version ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇ 06/12/2017 Discussing one year extension, until Dec 2018 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ v1.1 22/01/2018 OLA extended until Dec 2018, added some information about HA configuration ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ v1.2 30/01/2019 Yearly review, 1 year extension until Dec 2019 ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇ v1.3 03/12/2019 yearly review, 1 year extension until Dec 2020, updated Component Provider contact, updated Violations, Escalations and Complaints sections. ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 Regular reporting 9 6 Violations 10 6 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 7 Of the Component Provider 11 7 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 8 Review, extensions and termination 13 8 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) UKRI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 1/01/2016 to 31/12/202231/12/2020. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 1/11/2016; the 1 year extension of the agreement was discussed and approved on 03/12/2019. The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded Component Provider is bound by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for terms and conditions of the service used. EGI Default Operational Level Agreement1 supplemented by the terms and conditions of this specific Agreement: The Services are defined by the properties summarised following properties: Technical The CernVM File System (CernVM-FS or CVMFS) is a read-only file system designed to deliver scientific software onto virtual machines and physical worker nodes in a fast, scalable, and reliable way. CernVM-FS is a file system with a single source of data. This single source, the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloudrepository Stratum-0, is maintained on a dedicated release manager machine or CVMFS Uploader. The CVMFS Uploader is hosted by a server that offers read-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access write access to the VPN repository maintainers via a GSI interface. The Stratum-0 server is also provided. Allocation type: Pledged Other technical requirements: The INDIGOpublishing the current state of the repository from the release manager machine and is hosted by a node providing Scientific Linux OS, AUFS-DataCloud PaaS orchestrator3 will be available on the same resourcesenabled kernel (maintained by CERN developers), without an additional cost. Payment mode offer: PayApache HTTP server and specific CernVM-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications FS packages (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported maintained and distributed by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization onlyCERN). Note: Please note Coordination This activity is responsible for the coordination of the system operation and upgrade activities with those partners that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective charge of operating time of a serviceother systems that depend on it.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSINFN-Bari data centre) CATANIA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 19/06/2019 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 20/10/2020 Extended agreement with the Component Provider and Section 7. till 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of 06/12/2021 Extended agreement with the cluster: 36 vCPU cores and 32GB of RAM Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% 11/01/2022 Updated the OLA template (from 104 to 136 vCPUsv2.13) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSIN2P3-Bari data centre) IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 01/05/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 07/08/2020 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 06/12/2021 Extended agreement with the Component Provider and Section 7. till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of 11/01/2022 Updated the cluster: 36 vCPU cores and 32GB of RAM OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇11/11/2022 Extended agreement with the Component Provider till 12/2023 ▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSCYFRONET-Bari data centre) CLOUD (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 to 31/12/202231/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider 11/03/2016 ▇▇▇▇▇▇ ▇▇▇ with the provider ▇▇▇ ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. 13/12/2017 Extended OLA till 12/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top 24/07/2019 Change name of the cluster: 36 vCPU cores and 32GB of RAM provider from CESNET-MetaCloud to CESNET-MCC ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.4 25/07/2019 Change user name from Mobrain to WeNMR ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ v0.5 27/03/2020 Extended pledged resources for supporting COVID-19 research activities ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v0.6 11/12/2020 Extend agreement till 06/2023 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v0.7 11/12/2021 Updated OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSCESNET-Bari data centre) MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The main objective of WeNMR is to harness lower barriers for scientists to access modern e-Science solutions from micro to macro scales. By building on grid- and cloud-based infrastructures and on the potential of digitisation, big data existing expertise available within WeNMR1 and cloud technologies to improve the modelling, creation N4U2 and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses integrating molecular structural biology and public administrations of improving how they make policy decisions by accessing medical imaging services and using data. The Customer is a consortium represented by ATOSthe Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/08/2020 01/01/2016 to 31/12/202230/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University INFN-▇. ▇▇▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/09/2016 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ Cauhé Enol ▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”’) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUDRECAS-BARI Category: Cloud Compute Number of virtual CPU cores: 136 68 Memory per core (GB): 336 304 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 orchestrator will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 use3 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUDRECAS-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 Support 7 6 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 7 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 8 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 10 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSIN2P3-Bari data centre) IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/202230/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSBEIJING-Bari data centre) LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/09/2016 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 16 vCPU cores and 32GB of RAM ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 84 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,00025,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 30,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 25/10/2019 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 20/10/2020 Extended agreement with the Component Provider and Section 7. till 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of 06/12/2021 Extended agreement with the cluster: 36 vCPU cores and 32GB of RAM Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% 11/01/2022 Updated the OLA template (from 104 to 136 vCPUsv2.13) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSUNIV-Bari data centre) LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 01/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSIN2P3-Bari data centre) CPPM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/02/2016 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 09/01/2020 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 20/10/2020 Extended agreement with the Component Provider and Section 7. till 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of 06/12/2021 Extended agreement with the cluster: 36 vCPU cores and 32GB of RAM Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% 11/01/2022 Updated the OLA template (from 104 to 136 vCPUsv2.13) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) SCAI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 01/01/2020 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSINFN-Bari data centre) PISA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/08/2016 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 05/05/2021 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 06/12/2021 Extended agreement with the Component Provider and Section 7. till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of 11/01/2022 Updated the cluster: 36 vCPU cores and 32GB of RAM OLA template (v2.13) ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇11/11/2022 Extended agreement with the Component Provider till 12/2023 ▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSTR-Bari data centre) FC1-ULAKBIM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 01/05/2021 to 31/12/202231/12/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 16/12/2019 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 20/10/2020 Extended agreement with the Component Provider and Section 7. till 21/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of 06/12/2021 Extended agreement with the cluster: 36 vCPU cores and 32GB of RAM Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% 11/01/2022 Updated the OLA template (from 104 to 136 vCPUsv2.13) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSUA-Bari data centre) BITP (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 01/12/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSCESNET-Bari data centre) MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/12/2017 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 11/11/2019 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 20/11/2020 Extended OLA with the Component Provider and Section 7. till 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top 11/12/2021 Updated OLA template (v2.13), updated the name of the cluster: 36 vCPU cores Component Provider, and 32GB of RAM extend the OLA with the Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSINFN-Bari data centre) CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims In 2012 CLARIN ERIC1 was established and took up the mission to harness create and maintain an infrastructure to support the potential sharing, use and sustainability of digitisation, big language data and cloud technologies tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to improve digital language data (in written, spoken, or multimodal form) for scholars in the modellingsocial sciences and humanities, creation and implementation of policybeyond. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they make policy decisions by accessing and using dataare located. The Customer is a consortium represented by ATOSthe ▇▇▇▇▇▇ ▇▇▇▇. This Agreement is valid from 01/08/2020 01/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 104 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,00025,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 30,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) GRIF (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/01/2016 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSINFN-Bari data centre) BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 30/10/2019 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 20/10/2020 Extended agreement with the Component Provider and Section 7. till 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of 06/12/2021 Extended agreement with the cluster: 36 vCPU cores and 32GB of RAM Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% 11/01/2022 Updated the OLA template (from 104 to 136 vCPUsv2.13) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇ ▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaSINFN-Bari data centre) PADOVA-STACK (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The EGI Applications on Demand (AoD)1 service allows user-friendly access to harness a portfolio of scientific applications and application hosting frameworks (Science Gateways, VREs) that are configured to use the potential dedicated pool of digitisation, big data cloud computing and cloud technologies HTC clusters from EGI. The service also allows users to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using run their own simulation/analysis models with custom input data. The Customer service operates as an open and extensible ‘hub’ for providers and e-infrastructure user support teams who wish to federate and share applications and services with individual researchers, or small, fragmented communities, typically referred to as ‘the long tail of science’. The User is a consortium represented by ATOSthe EGI Foundation. This Agreement is valid from 01/08/2020 11/11/2019 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 26/10/2018 OLA agreed with the Component Provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated the host of 19/11/2020 Extended OLA with the Component Provider and Section 7. till 12/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of 11/12/2021 Updated OLA template (v2.13) and extend the cluster: 36 vCPU cores and 32GB of RAM OLA with the Component Provider till 12/2022 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇▇▇▇▇▇▇▇▇ ▇▇▇▇-▇▇▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims In 2012 CLARIN ERIC1 was established and took up the mission to harness create and maintain an infrastructure to support the potential sharing, use and sustainability of digitisation, big language data and cloud technologies tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to improve digital language data (in written, spoken, or multimodal form) for scholars in the modellingsocial sciences and humanities, creation and implementation of policybeyond. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how CLARIN also offers advanced tools to discover, explore, exploit, annotate, analyse or combine such data sets, wherever they make policy decisions by accessing and using dataare located. The Customer is a consortium represented by ATOSthe ▇▇▇▇▇▇ ▇▇▇▇. This Agreement is valid from 01/08/2020 01/11/2018 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. ▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) CKIYDUFB (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/02/2018 to 31/12/202230/06/2023. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on

Issue Date Comment Author. FINAL 13/10/2020 Agreed 13/09/2016 OLA signed with the Component Provider provider ▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇▇▇▇, ▇ ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.2 03/01/2022 Updated v2 10/11/2017 Extended OLA with the host of the Component Provider and Section 7. provider till 01/2019 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.3 03/02/2022 Increased resources to run Spark on top of v3 19/12/2018 Extended OLA with the cluster: 36 vCPU cores and 32GB of RAM provider till 01/2020 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇▇▇ v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) ▇v4 22/11/2019 Extended OLA with the provider till 01/2021 ▇▇▇▇▇▇▇▇ ▇▇ ▇▇▇-▇▇ v5 12/01/2021 Extended OLA with the provider till 06/2023 ▇▇▇ ▇▇▇▇ v6 18/01/2022 Update OLA template ▇▇▇ ▇▇▇▇ The EGI glossary of terms is available at: ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University ▇. NCG-▇▇▇▇ (owner with INFN of the ReCaS-Bari data centre) ▇▇▇-PT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is to harness serve the potential European Life Sciences community in its exploitation of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using datagrid. The Customer is a consortium represented by ATOSthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/08/2020 01/05/2016 to 31/12/202230/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/cloud-compute/ 1 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇▇.▇▇/ 2 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/31 ● Online Storage: ▇▇▇▇▇://▇▇▇.▇▇▇.▇▇/services/online-storage/ Resource Centre: INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 136 Memory per core (GB): 336 Local disk (GB): 40 Public IP addresses: Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: The INDIGO-DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. Payment mode offer: Pay-for-use4 Duration: 01/08/2020 - 31/12/2022 Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 ▇▇▇▇▇://▇▇▇▇▇▇-▇▇▇▇.▇▇▇▇▇.▇▇.▇▇▇▇.▇▇/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Supported VOs: ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO ID card: ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇-▇▇▇▇▇▇.▇▇▇.▇▇/vo/view/voname/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ VO-wide list: ▇▇▇▇▇://▇▇▇▇▇.▇▇▇.▇▇/store/vo/▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇ Provider AUP link ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/document/2623 Service Offer/Cost [€] Compute 34,000€ Storage Free (included in the compute costs) Technical support 5,000€ Total 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of ▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇. ● Monitoring of services provided by the Customer on agreed resources. IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service.on