Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 13/12/2016 SLA agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx V0.1 10/05/2018 Extension of the agreement till 01/01/2019 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 13/12/2016 SLA agreed 16/12/2021 Finalised agreement with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx V0.1 10/05/2018 Extension of the agreement till 01/01/2019 Xxxx-Xxxxxx, XXX.xx v0.2 13/01/2022 Updated SLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 13/12/2016 16/02/2016 SLA agreed signed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx V0.1 10/05/2018 Extension v2 21/03/2018 New version of the agreement SLA. Extended till 01/01/2019 12/2020 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 13/12/2016 09/07/2018 SLA agreed with the Customer customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx V0.1 10/05/2018 Extension of the agreement V2 16/10/2018 New final version: • SLA extended till 01/01/2019 06/2019 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 13/12/2016 09/07/2018 SLA agreed with the Customer customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx V0.1 10/05/2018 Extension of the agreement V2 16/10/2018 New final version: ● SLA extended till 01/01/2019 06/2019 Xxxxxxxx Xx Xxxxx v3 12/06/2019 New final version: ● SLA extended till 06/2020 Xxxxxxxx Xx Xxxxx v4 30/04/2020 SLA extended till 06/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 13/12/2016 26/10/2018 SLA agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx V0.1 10/05/2018 Extension of v2 09/01/2019 Extended SLA with the agreement till 01/01/2019 customer Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents

Issue Date Comment Author. FINAL 13/12/2016 SLA agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx V0.1 10/05/2018 Extension of the agreement till 01/01/2019 12/2020 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents