Invocation. 5.1 The Operator shall co-operate fully with a New Operator or the Authority, as the case may be, including but not limited to permitting access to its premises where necessary and to relevant Staff upon reasonable notice in order to prepare for the transfer of responsibility for the Services, and to achieve familiarisation with the systems delivering the Services and understanding of the business processes where these are transferring or are relevant to delivery of the Services. 5.2 For the avoidance of doubt, the Operator shall be responsible for providing the Services and achieving the Service Levels until the date of expiry or termination of this Agreement (as appropriate). The Operator shall not be liable for failure to meet such Service Levels during the Exit Period where this is directly due to any materially adverse interference by a New Operator and provided always that the Operator has notified the Authority of the interference and used its reasonable endeavours to mitigate the effect of such interference. 5.3 The Operator shall use all reasonable endeavours to ensure that a transition of responsibility for the Services to a New Operator or the Authority, as the case may be, minimises any detrimental effect on the Services and the Authority shall use all reasonable endeavours to co-operate in such transfer. 5.4 The Operator on request shall offer to provide on-going support and other ancillary assistance for up to six (6) months after transfer of the Services to a New Operator or the Authority, as the case may be, so as to assist with continuity of the Services. If such offer is accepted, any reasonable charges associated with providing such on-going support and other ancillary assistance shall be charged at the Operator's then prevailing market rates.
Appears in 3 contracts
Sources: Services Agreement, Services Agreement, Services Agreement
Invocation. 5.1 The Operator shall co-operate fully with a New Operator or the Authority, as the case may be, including but not limited to permitting access to its premises where necessary and to relevant Staff upon reasonable notice in order to prepare for the transfer of responsibility for the Services, and to achieve familiarisation with the systems delivering the Services and understanding of the business processes where these are transferring or are relevant to delivery of the Services.
5.2 For the avoidance of doubt, the Operator shall be responsible for providing the Services and achieving the Service Levels until the date of expiry or termination of this Agreement (as appropriate). The Operator shall not be liable for failure to meet such Service Levels during the Exit Period where this is directly due to any materially adverse interference by a New Operator and provided always that the Operator has notified the Authority of the interference and used its reasonable endeavours to mitigate the effect of such interference.
5.3 The Operator shall use all reasonable endeavours to ensure that a transition of responsibility for the Services to a New Operator or the Authority, as the case may be, minimises any detrimental effect on the Services and the Authority shall use all reasonable endeavours to co-operate in such transfer.
5.4 The Operator on request shall offer to provide on-going support and other ancillary assistance for up to [six (6) months months] after transfer of the Services to a New Operator or the Authority, as the case may be, so as to assist with continuity of the Services. If such offer is accepted, any reasonable charges associated with providing such on-going support and other ancillary assistance shall be charged at the Operator's then prevailing market rates.
Appears in 1 contract
Sources: Services Agreement