Common use of Interpretation and Compliance Clause in Contracts

Interpretation and Compliance. The Principles are good business—for you the producer, for the Company, and for our customers— through sound conduct. Compliance with the Principles remains our shared goal. To ensure uniform interpretation of and compliance with the Principles, Standard Life has assigned Xxxxx Xxxxxxx, Vice President, Marketing Operations, supervisory responsibilities over the creation and maintenance of consistent procedures via which we will implement the Principles and monitor compliance. Putting into place the training component of support for the Principles will, in part, be the responsibility of Xxxxx Xxxxxxx, Vice President, Marketing Operations, as will the oversight on the effectiveness of integrating the Principles into the Company’s operation and development. In addition, we will conduct regular surveys of new policyholders. We expect to gain valuable insight into the types of new products and services we should offer to better meet the policyholders’ objectives. The surveys are also expected to help us determine the areas that are in need of better product explanation and ultimately, producer training. What happens when things go wrong? From time to time, you may find yourself in a situation where you become aware of sales activities that you think are questionable, in light of the Principles. If this is the case, we have specific people you should notify. In all events, you can talk to Xxxxx Xxxxxxx, the head of our Marketing activities. You can reach her at the Marketing Department, at 888.290.1085. Her e-mail address is xxxxx.xxxxxxx@xxxxxx.xxx. Outside of the Marketing Department, you can contact Xxxx Xxxxxx, in Corporate Affairs, at 409.766.6985, or by E-mail, at xxxx.xxxxxx@xxxxx.xxx. All Market Conduct issues will be dealt with to ensure privacy and confidentiality for all parties involved. The Company will not tolerate any form of retaliation against anyone who uses this process. Here are some examples of the kinds of questionable sales activities we are referring to: # use of disparaging statements in a sales presentation i.e., any statements, written or oral, that are untrue, deceptive, misleading or otherwise unlawful with regard to competitors; # unfair competition i.e., engaging in inappropriate replacement of existing insurance, disparaging competitors, use of dishonest, false or fraudulent practices to displace a competitor; # use of unapproved sales materials, or approved sales materials modified without prior approval; # inducing or influencing Standard Life producers to leave its service. This is obviously not an exhaustive list. It is an indication of the kinds of practices that are not consistent with the Principles, insurance laws and regulations, or your Standard Life contracts. Xxxxx Xxxxxxx and Xxxx Xxxxxx are also assigned responsibility for dealing with complaints. It is important you refer any complaints from your policyholders to the Company promptly so we can resolve them. We have found that complaints do not go away until the customer is fully satisfied. Many of the things which make policyholders dissatisfied with our services or products are based on misunderstandings or unsuccessful communication. If we can resolve the issue early, we can frequently avoid having them escalate into a full-blown Insurance Department complaint. At the same time, customers who find that the Company and their agent are genuinely interested in making their perceived problems go away can be a valuable asset to you, both in terms of increased persistency and as a source of referrals.

Interpretation and Compliance. The Principles These principles are good business—for you the producer, for the Company, and for our customers— through sound conduct. Compliance with the Principles these principles remains our shared goal. To ensure uniform interpretation of and compliance with the Principlesthese principles, Standard Life has and Accident Insurance Company and American National Life Insurance Company of Texas have assigned Xxxxx Xxxxxxx, Vice President, Marketing OperationsMarketing, supervisory responsibilities over the creation and maintenance of consistent procedures via which we will implement the Principles these principles and monitor compliance. Putting into place the training component of support for the Principles these principles will, in part, be the responsibility of Xxxxx Xxxxxxx, Vice President, Marketing OperationsMarketing, as will the oversight on the effectiveness of integrating the Principles these principles into the Company’s operation and development. In addition, we will conduct regular surveys of new policyholders. We expect to gain valuable insight into the types of new products and services we should offer to better meet the policyholders’ objectives. The surveys are also expected to help us determine the areas that are in need of better product explanation and ultimately, producer training. What happens when things go wrong? From time to time, you may find yourself in a situation where you become aware of sales activities that you think are questionable, in light of the Principlesthese principles. If this is the case, we have specific people you should notify. In all events, you can talk to Xxxxx Xxxxxxx, the head of our Marketing activities. You can reach her at the Marketing Department, at 888.290.1085. Her e-mail address is xxxxx.xxxxxxx@xxxxxx.xxx. Outside of the Marketing Department, you can contact Xxxx Xxxxxx, in Corporate Affairs, at 409.766.6985, or by Ee-mail, at xxxx.xxxxxx@xxxxx.xxx. All Market Conduct market conduct issues will be dealt with to ensure privacy and confidentiality for all parties involved. The Company will not tolerate any form of retaliation against anyone who uses this process. Here are some examples of the kinds of questionable sales activities we are referring to: # ² use of disparaging statements in a sales presentation i.e., any statements, written or oral, that are untrue, deceptive, misleading or otherwise unlawful with regard to competitors; # ² unfair competition i.e., engaging in inappropriate replacement of existing insurance, disparaging competitors, use of dishonest, false or fraudulent practices to displace a competitor; # ² use of unapproved sales materials, or approved sales materials modified without prior approval; # ² inducing or influencing Standard Life and Accident Insurance Company and/or American National Life Insurance Company of Texas producers to leave its service. This is obviously not an exhaustive list. It is an indication of the kinds of practices that are not consistent with the Principlesthese principles, insurance laws and regulations, or your Standard Life and Accident Insurance Company and/or American National Life Insurance Company of Texas contracts. Xxxxx Xxxxxxx and Xxxx Xxxxxx are also assigned responsibility for dealing with complaints. It is important you refer any complaints from your policyholders to the Company promptly so we can resolve them. We have found that complaints do not go away until the customer is fully satisfied. Many of the things which make policyholders dissatisfied with our services or products are based on misunderstandings or unsuccessful communication. If we can resolve the issue early, we can frequently avoid having them escalate into a full-blown Insurance Department complaint. At the same time, customers who find that the Company and their agent agents are genuinely interested in making their perceived problems go away can be a valuable asset to you, both in terms of increased persistency and as a source of referrals.

Interpretation and Compliance. The Principles These principles are good business—for you the producer, for the Company, and for our customers— through sound conduct. Compliance with the Principles these principles remains our shared goal. To ensure uniform interpretation of and compliance with the Principlesthese principles, Standard Life has and Accident Insurance Company and American National Life Insurance Company of Texas have assigned Xxxxx Xxxxxxx, Vice President, Marketing OperationsMarketing, supervisory responsibilities over the creation and maintenance of consistent procedures via which we will implement the Principles these principles and monitor compliance. Putting into place the training component of support for the Principles these principles will, in part, be the responsibility of Xxxxx Xxxxxxx, Vice President, Marketing OperationsMarketing, as will the oversight on the effectiveness of integrating the Principles these principles into the Company’s operation and development. In addition, we will conduct regular surveys of new policyholders. We expect to gain valuable insight into the types of new products and services we should offer to better meet the policyholders’ objectives. The surveys are also expected to help us determine the areas that are in need of better product explanation and ultimately, producer training. What happens when things go wrong? From time to time, you may find yourself in a situation where you become aware of sales activities that you think are questionable, in light of the Principlesthese principles. If this is the case, we have specific people you should notify. In all events, you can talk to Xxxxx Xxxxxxx, the head of our Marketing activities. You can reach her at the Marketing Department, at 888.290.1085. Her e-mail address is xxxxx.xxxxxxx@xxxxxx.xxx. Outside of the Marketing Department, you can contact Xxxx Xxxxxx, in Corporate Affairs, at 409.766.6985, or by Ee-mail, at xxxx.xxxxxx@xxxxx.xxx. All Market Conduct market conduct issues will be dealt with to ensure privacy and confidentiality for all parties involved. The Company will not tolerate any form of retaliation against anyone who uses this process. Here are some examples of the kinds of questionable sales activities we are referring to: # ⯎ use of disparaging statements in a sales presentation i.e., any statements, written or oral, that are untrue, deceptive, misleading or otherwise unlawful with regard to competitors; # ⯎ unfair competition i.e., engaging in inappropriate replacement of existing insurance, disparaging competitors, use of dishonest, false or fraudulent practices to displace a competitor; # ⯎ use of unapproved sales materials, or approved sales materials modified without prior approval; # ⯎ inducing or influencing Standard Life and Accident Insurance Company and/or American National Life Insurance Company of Texas producers to leave its service. This is obviously not an exhaustive list. It is an indication of the kinds of practices that are not consistent with the Principlesthese principles, insurance laws and regulations, or your Standard Life and Accident Insurance Company and/or American National Life Insurance Company of Texas contracts. Xxxxx Xxxxxxx and Xxxx Xxxxxx are also assigned responsibility for dealing with complaints. It is important you refer any complaints from your policyholders to the Company promptly so we can resolve them. We have found that complaints do not go away until the customer is fully satisfied. Many of the things which make policyholders dissatisfied with our services or products are based on misunderstandings or unsuccessful communication. If we can resolve the issue early, we can frequently avoid having them escalate into a full-blown Insurance Department complaint. At the same time, customers who find that the Company and their agent agents are genuinely interested in making their perceived problems go away can be a valuable asset to you, both in terms of increased persistency and as a source of referrals.

Interpretation and Compliance. The Principles These principles are good business—for you the producer, for the Company, and for our customers— through sound conduct. Compliance with the Principles these principles remains our shared goal. To ensure uniform interpretation of and compliance with the Principlesthese principles, Standard Life has and Accident Insurance Company and American National Life Insurance Company of Texas have assigned Xxxxx Xxxxxxx, Vice President, Marketing OperationsMarketing, supervisory responsibilities over the creation and maintenance of consistent procedures via which we will implement the Principles these principles and monitor compliance. Putting into place the training component of support for the Principles these principles will, in part, be the responsibility of Xxxxx Xxxxxxx, Vice President, Marketing OperationsMarketing, as will the oversight on the effectiveness of integrating the Principles these principles into the Company’s operation and development. In addition, we will conduct regular surveys of new policyholders. We expect to gain valuable insight into the types of new products and services we should offer to better meet the policyholders’ objectives. The surveys are also expected to help us determine the areas that are in need of better product explanation and ultimately, producer training. What happens when things go wrong? From time to time, you may find yourself in a situation where you become aware of sales activities that you think are questionable, in light of the Principlesthese principles. If this is the case, we have specific people you should notify. In all events, you can talk to Xxxxx Xxxxxxx, the head of our Marketing activities. You can reach her at the Marketing Department, at 888.290.1085. Her e-mail address is xxxxx.xxxxxxx@xxxxxx.xxx. Outside of the Marketing Department, you can contact Xxxx Xxxxxx, in Corporate Affairs, at 409.766.6985, or by Ee-mail, at xxxx.xxxxxx@xxxxx.xxx. All Market Conduct market conduct issues will be dealt with to ensure privacy and confidentiality for all parties involved. The Company will not tolerate any form of retaliation against anyone who uses this process. Here are some examples of the kinds of questionable sales activities we are referring to: # use of disparaging statements in a sales presentation i.e., any statements, written or oral, that are untrue, deceptive, misleading or otherwise unlawful with regard to competitors; # unfair competition i.e., engaging in inappropriate replacement of existing insurance, disparaging competitors, use of dishonest, false or fraudulent practices to displace a competitor; # use of unapproved sales materials, or approved sales materials modified without prior approval; # inducing or influencing Standard Life and Accident Insurance Company and/or American National Life Insurance Company of Texas producers to leave its service. This is obviously not an exhaustive list. It is an indication of the kinds of practices that are not consistent with the Principlesthese principles, insurance laws and regulations, or your Standard Life and Accident Insurance Company and/or American National Life Insurance Company of Texas contracts. Xxxxx Xxxxxxx and Xxxx Xxxxxx are also assigned responsibility for dealing with complaints. It is important you refer any complaints from your policyholders to the Company promptly so we can resolve them. We have found that complaints do not go away until the customer is fully satisfied. Many of the things which make policyholders dissatisfied with our services or products are based on misunderstandings or unsuccessful communication. If we can resolve the issue early, we can frequently avoid having them escalate into a full-blown Insurance Department complaint. At the same time, customers who find that the Company and their agent agents are genuinely interested in making their perceived problems go away can be a valuable asset to you, both in terms of increased persistency and as a source of referrals.