Integrated Services. The Contractor’s ability to successfully ensure the delivery of integrated services and supports requires the Contractor to have a thorough understanding of the intricate, multi-layered service delivery system designed to address the needs of its members. Health care integration is more than consolidating the administrative responsibility for providing physical and behavioral health benefits, or co-locating service delivery. Rather, the Contractor’s integrated care system shall operate to holistically assess and seamlessly provide needed services within existing community programs. The Contractor’s service delivery system shall reflect that successful member outcomes are a shared responsibility for all involved in the care and treatment of the member, leveraging the strengths of the respective provider disciplines. The Contractor shall develop a comprehensive integration strategy focused on improving individual health outcomes, enhancing care coordination and increasing member satisfaction. The Contractor shall develop specific strategies to promote the integration of physical and behavioral health services and coordination with the Division’s delivery of LTSS. Strategies are expected to focus on, but not be limited to:
Appears in 2 contracts
Sources: Contract Amendment, Contract Amendment