Common use of Integrated Environment Clause in Contracts

Integrated Environment. The Contractor shall function as the EITSI, and provide integration for the EITS Environment. Within the EITS Environment the Contractor shall be responsible for:  Coordinating and implementing policies, processes, and procedures across the Integrated Service Providers for all Integrated Services, and ensuring the documentation of policies, processes, and procedures in the SMM  Integration of processes across the Integrated Service Providers and Customers  Validating compliance with processes  Managing OLAs and compliance with OLAs across the processes documented in the SMM  Coordinating the operation of the Service Management Systems (SMS) (e.g., ITSM system)  Facilitating the service integration and use of Service Management Systems by the Integrated Service Providers and Customers.  Coordinating Service Level Management and reporting The Contractor shall manage the Integrated Environment based on the IT service management practices in the ITIL 4 framework, which focuses on adaptability and value creation, along with the traditional best practices of the service management life cycle and the linkages between service management components:  Implement and maintain processes for the Integrated Environment based on the practice areas for ITIL 4 (i.e., General IT Management Practices, Service Management Practices, and Technical Management Practices)  Implement other practices (e.g., CMMI) where such practices support the mission need of DHA and Customers

Integrated Environment. The Contractor shall function as the EITSI, and provide integration for the EITS Environment. Within the EITS Environment the Contractor shall be responsible for:  Coordinating and implementing policiespolicy, processesprocess, and procedures across the Integrated Service Providers for all Integrated Services, and ensuring the documentation of policiespolicy, processes, process and procedures procedure in the SMM SMM.  Integration of processes across the Integrated Service Providers and Customers  Validating compliance with processes  Managing OLAs and compliance with OLAs across the processes documented in the SMM  Coordinating the operation of the Service Management Systems (SMS) (e.g., e.g. ITSM system) ).  Facilitating the service integration and use of Service Management Systems by the Integrated Service Providers and Customers.  Coordinating Service Level Management and reporting The Contractor shall manage the Integrated Environment based on the IT service management practices in the ITIL 4 framework, which focuses on adaptability and value creation, along with the traditional best practices of the service management life cycle and the linkages between service management components: .  Implement and maintain processes for the Integrated Environment based on the practice areas for ITIL 4 (i.e., i.e. General IT Management Practices, Service Management Practices, and Technical Management Practices) ).  Implement other practices (e.g., e.g. CMMI) where such practices support the mission need of DHA and Customers