Common use of INSTALLATION GUARANTEE Clause in Contracts

INSTALLATION GUARANTEE. Netifice guarantees that Internet connectivity for a Dedicated Access Customer shall be installed within thirty (30) business days after an order has been accepted and entered into Netifice's provisioning system by its Account Coordination team. Subject to the following conditions, if Netifice fails to meet this commitment, Dedicated Access Customer shall receive a credit ("Installation Service Credit") equal to the amount of the installation or activation fee paid by Dedicated Access Customer to Netifice for Internet access. • Dedicated Access Customer or its representative shall cooperate with Netifice in the installation process, including accurate completion of an order form containing detailed demarcation information and other onsite contact listings. Changes in an order made by or on behalf of Dedicated Access Customer or the occurrence of events outside the control of Netifice, such as Force Majeure, may result in delays for which Netifice is not responsible hereunder. • Dedicated Access Customer or its representative must be physically present at the time of installation and must provide access to the designated building's phone closet(s) on the date(s) agreed to by Netifice's Installation Coordination Department. Such building access and escort must also be provided to the local telecom provider to perform its tasks necessary for installation of the circuit. • Only circuits ordered to existing Netifice POPs are covered hereunder, and special circuits, including those ordered for remote areas or using non-standard technology, are not covered. • All circuits (including local loops, cross-connects and end-link circuits) must be ordered by Netifice, and all equipment must be provided and configured by Netifice or approved by Netifice. • When Netifice provides equipment, which Dedicated Access Customer installs and configures, Dedicated Access Customer must physically plug in such equipment promptly upon its receipt by Dedicated Access Customer. In the event of a delay in installation that entitles Dedicated Access Customer to Installation Service Credit, Dedicated Access Customer shall be liable for the local-loop charges with respect to such order beginning on the actual installation date despite the grant of Installation Service Credit by Netifice. See Section 7 hereof for the Service Claim Process.

INSTALLATION GUARANTEE. Netifice Metanet guarantees that Internet connectivity for a Dedicated Access Customer shall be installed within thirty fourty-eight (3048) business days after an order has been accepted and entered into NetificeMetanet's provisioning system by its Account Coordination team. Subject to the following conditions, if Netifice Metanet fails to meet this commitment, commitment Dedicated Access Customer shall receive a credit one ("Installation 1)-month Service Credit") equal to the amount of the installation or activation fee paid by Dedicated Access Customer to Netifice for Internet access. • Dedicated Access Customer or its representative shall cooperate with Netifice Metanet in the installation process, including accurate completion of an order form containing detailed demarcation information and other onsite contact listings. Changes in an order made by or on behalf of Dedicated Access Customer or the occurrence of events outside the control of NetificeMetanet, such as Force Majeure, may result in delays for which Netifice Metanet is not responsible hereunder. • Dedicated Access Customer or its representative must be physically present at the time of installation and must provide access to the designated building's phone closet(s) on the date(s) agreed to by NetificeMetanet's Installation Coordination Department. Such building access and escort must also be provided to the local telecom provider to perform its tasks necessary for installation of the circuit. • Only circuits ordered to existing Netifice Metanet POPs are covered hereunder, and special circuits, including those ordered for remote areas or using non-standard technology, such as Asynchronous Transfer Mode ("ATM"), Switched Multimegabit Data Service ("SMDS"), wireless service or others, are not covered. • All circuits (including local loops, cross-connects and end-link circuits) must be ordered by NetificeMetanet, and all equipment must be provided and configured by Netifice Metanet or approved by NetificeMetanet (see Metanet's Approved Equipment List). • When Netifice Metanet provides equipment, which Dedicated Access Customer installs and configures, Dedicated Access Customer must physically plug in such equipment promptly upon its receipt by Dedicated Access Customer. In the event of a delay in installation that entitles Dedicated Access Customer to Installation Service Credit, Dedicated Access Customer shall be liable for the local-loop charges with respect to such order beginning on the actual installation date despite the grant of Installation Service Credit by NetificeMetanet. See Section 7 hereof for the Service Claim Process.