INFORMATION FLOW. To inform Athena regarding the business process improvements contemplated in Section 3(g) above, AHS USA shall provide the following information to Athena: (A) a quarterly report of the financial performance of the AHS Operating Companies’ operations dedicated to Athena, which shall include the units of the Services provided, calculation of the degree to which the AHS Operating Companies met Service Levels and Quality Standards set forth in the SOWs, and a list of salary ranges for each job title of employees of the AHS Entities who provide the Services, together with such additional information as the Parties hereto may agree is relevant; (B) as soon as practical after the Amendment Effective Date and each anniversary thereof, a list of all employees of the AHS Entities working on Athena’s account, together with their job titles; (C) monthly and quarterly business reviews that cover the production of each team under each SOW; hiring, training, and attrition metrics for each of the AHS Operating Companies; and such other capacity and utilization metrics as may be reasonably requested by Athena; and (D) where applicable under a SOW, monthly forecasts of productivity for each type of Service identified in such SOW, along with a calculation of the accuracy of the most recent forecast, all as described in such SOW.
Appears in 2 contracts
Sources: Services Agreement, Services Agreement (Athenahealth Inc)