Common use of Information and Assistance Clause in Contracts

Information and Assistance. 4.1 The Authority provides the Software “as is”, and does not warrant that the use of the Software will meet the Licensee’s data processing requirements or that the operation of the Software will be uninterrupted or error free, and unless stated otherwise, all conditions, warranties, terms and undertakings, express or implied (including but not limited to those of satisfactory quality and fitness for purpose), statutory or otherwise, in respect of the Software are, to the fullest extent possible at law, excluded. 4.2 The Authority or the Contractor may provide to the Licensee such assistance as may be reasonably be requested by the Licensee to: (i) install the Software; and (ii) understand the mathematical specification of the software or the results obtained, on condition this can be covered within a certain time threshold (currently 2 person-hours effort for each query raised). 4.3 The assistance as described in clause 4.2 may be provided at Authority’s sole discretion. The Authority reserves the right to withdraw, suspend, delay or not provide user support as described in clause 4.2 at any time, without prior notification. The Authority accepts no liability for the disruption, loss or damage caused by such action.

Information and Assistance. 4.1 The Authority provides the Software “as is”, and does not warrant that the use of the Software will meet the Licensee’s data processing requirements or that the operation of the Software will be uninterrupted or error free, and unless stated otherwise, all conditions, warranties, terms and undertakings, express or implied (including but not limited to those of satisfactory quality and fitness for purpose), statutory or otherwise, in respect of the Software are, to the fullest extent possible at law, excluded. 4.2 The Authority or the Contractor may provide to the Licensee such assistance as may be reasonably be requested by the Licensee to: (i) install the Software; and (ii) to understand the mathematical specification of the software or the results obtained, on condition this can be covered within a certain time threshold (currently no more than 2 person-hours effort for each query raised). 4.3 The assistance as described in clause 4.2 may be provided at Authority’s sole discretion. The Authority reserves the right to withdraw, suspend, delay or not provide user support as described in clause 4.2 at any time, without prior notification. The Authority accepts no liability for the disruption, loss or damage caused by such action.