Common use of Indeterminate Responsibility Clause in Contracts

Indeterminate Responsibility. If the parties disagree which party bears responsibility for a Problem, Severe Problem, or Catastrophic Problem then both parties will form a resolution team comprised of at least a technical contact representing each party. Any continuing disagreement regarding responsibility, or any failure by either party to effect a Problem Resolution within the times indicated will result in escalation to the Primary business contact as identified in Article II above and as set forth in Section E below. SUPPORT TABLE During business hours or other times. Minor Problem Initial response to request within [*] during business hours and [*] after business hours begins if reported outside of business hours. Responsible party will provide notifications [*] per business day until Problem Resolution. All such notifications will be to the other party’s NOC. Problem Resolution or plan for Problem Resolution by next business day. During normal business hours (8:00 a.m. — 6:00 p.m. Problem Initial response to request within [*] Responsible party will provide a proposed Problem Resolution. If the Problem * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. PST Monday-Friday) [*]. Problem Resolution or plan for Problem Resolution within [*]. Resolution is not immediate, the responsible party will provide [*] on the first day of occurrence and then daily updates. All such notifications and updates will be sent to the other party’s NOC. During normal business hours (8:00 a.m. — 6:00 p.m. PST Monday-Friday) Severe Problem Initial response to request within [*]. Problem Resolution or plan for Problem Resolution within [*]. Responsible party will provide a proposed Problem Resolution to address the Severe Problem. If the Problem Resolution is not immediate, the responsible party will provide notifications every [*] hours on the first day of occurrence and then daily updates thereafter. All such notifications and updates will be to the other party’s NOC. During normal business hours (8:00 a.m. — 6:00 p.m. PST Monday-Friday) Catastrophic Problem Initial response to request within [*]. Problem Resolution or plan for Problem Resolution within [*]. Responsible party will provide a proposed Problem Resolution to address the Catastrophic Problem. A Catastrophic Problem will result in escalation to the Primary business contact as identified in Article II above and as set forth in Section E below. If the Problem Resolution is not immediate, the responsible party will provide notifications every [*] until resolved. All such notifications and updates will be to the other party’s NOC. During all other times. Problem Initial response to request within [*]. Problem Resolution or plan for Problem Resolution within [*] of next business day. Responsible party will provide a proposed Problem Resolution in response to the Problem or Severe Problem. If the Problem Resolution is not immediate, responsible party will provide [*] on the first business day after the occurrence and then daily updates thereafter. All such notifications and updates will be to the other party’s NOC. During all other times Severe Problem Initial response to request within [*]. Problem Resolution or plan for Problem Resolution within [*]. Responsible party will provide a proposed Problem Resolution in response to the Problem or Severe Problem. If the Problem Resolution is not immediate, responsible party will provide notifications every [*] on the first business day after the occurrence and then daily updates thereafter All such notifications and updates will be to the other party’s NOC. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. During normal business hours (8:00 a.m. — 6:00 p.m. PST Monday-Friday) Catastrophic Problem Initial response to request within [*]. Problem Resolution or plan for Problem Resolution within [*]. Responsible party will provide a proposed Problem Resolution to address the Catastrophic Problem. A Catastrophic Problem will result in escalation to the Primary business contact as identified in Article II above and as set forth in Section E below. If the Problem Resolution is not immediate, the responsible party will provide notifications every [*] until resolved. All such notifications and updates will be to the other party’s NOC. During business hours or other times. Implementation Changes Within [*]. Notification of or request for Implementation Changes should be sent to the Business Contacts outlined in Article II, section (i) and (ii)

Indeterminate Responsibility. If the parties disagree which party bears responsibility for a Problem, Severe Problem, or Catastrophic Problem then both parties will form a resolution team comprised of at least a technical contact representing each party. Any continuing disagreement regarding responsibility, or any failure by either party to effect a Problem Resolution within the times indicated will result in escalation to the Primary business contact as identified in Article II above and as set forth in Section E below. SUPPORT TABLE TYPE OF PROBLEM TIME FOR IMPLEMENTATION CHANGE AND RECEIPT OF NOTICE REPORTED RESPONSE TIME REPORTING OBLIGATIONS ----------------- --------------- ------------- ---------------------------------- During business hours or other times. Minor Problem Initial response to Responsible party will provide or other times. request within [*] during business hours and [*] after business hours begins if reported outside of business hours. Responsible party will provide notifications [*] per business day during business hours until Problem Resolution. All such and [*] after business notifications will be to the other hours begins if party’s 's NOC. reported outside of business hours. Problem Resolution or plan for Problem Resolution by next business day. During normal Problem Initial response to Responsible party will provide a business hours (8:00 a.m. — 6:00 p.m. Problem Initial response to request within [*] Responsible party will provide a proposed Problem Resolution. If the a.m. -- 6:00 p.m. Problem * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. PST Monday-Friday) [*]. Problem Resolution or plan for Problem Resolution within [*]. Resolution is not immediate, the Monday-Friday) responsible party will provide Problem Resolution or [*] on the first day of occurrence plan for Problem and then daily updates. All such Resolution within [*]. notifications and updates will be sent to the other party’s 's NOC. During normal business hours (8:00 a.m. — 6:00 p.m. PST Monday-Friday) Severe Problem Initial response to Responsible party will provide a business hours (8:00 request within [*]. Problem Resolution or plan for Problem Resolution within [*]. Responsible party will provide a proposed Problem Resolution to a.m. -- 6:00 p.m. PST address the Severe Problem. If the Monday-Friday) Problem Resolution or Problem Resolution is not immediate, plan for Problem the responsible party will provide Resolution within [*]. notifications every [*] hours on the first day of occurrence and then daily updates thereafter. All such notifications and updates will be to the other party’s 's NOC. During normal business hours (8:00 a.m. — 6:00 p.m. PST Monday-Friday) Catastrophic Problem Initial response to Responsible party will provide a business hours (8:00 request within [*]. proposed Problem Resolution to a.m. -- 6:00 p.m. PST address the Catastrophic Problem. A Monday-Friday) Problem Resolution or Catastrophic Problem will result in plan for Problem escalation to the Primary business Resolution within [*]. Responsible party will provide a proposed Problem Resolution to address the Catastrophic Problem. A Catastrophic Problem will result in escalation to the Primary business contact as identified in Article II above and as set forth in Section E below. If the Problem Resolution is not immediate, the responsible party will provide notifications every [*] until resolved. All such notifications and updates will be to the other party’s 's NOC. During all other times. Problem Initial response to Responsible party will provide a times. request within [*]. Problem Resolution or plan for Problem Resolution within [*] of next business day. Responsible party will provide a proposed Problem Resolution in response to the Problem or Severe Problem Resolution or Problem. plan for Problem Resolution within [*] If the Problem Resolution is not of next business day. immediate, responsible party will provide [*] on the first business day after the occurrence and then daily updates thereafter. All such notifications and updates will be to the other party’s 's NOC. During all other times Severe Problem Initial response to Responsible party will provide a request within [*]. Problem Resolution or plan for Problem Resolution within [*]. Responsible party will provide a proposed Problem Resolution in response to the Problem or Severe Problem Resolution or Problem. plan for Problem Resolution within [*]. If the Problem Resolution is not immediate, responsible party will provide notifications every [*] on the first business day after the occurrence and then daily updates thereafter All such notifications and updates will be to the other party’s 's NOC. * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. During normal business hours (8:00 a.m. — 6:00 p.m. PST Monday-Friday) Catastrophic Problem Initial response to Responsible party will provide a business hours (8:00 request within [*]. Problem Resolution or plan for Problem Resolution within [*]. Responsible party will provide a proposed Problem Resolution to a.m. -- 6:00 p.m. PST address the Catastrophic Problem. A Monday-Friday) Problem Resolution or Catastrophic Problem will result in plan for Problem escalation to the Primary business Resolution within contact as identified in Article II [*]. above and as set forth in Section E below. If the Problem Resolution is not immediate, the responsible party will provide notifications every [*] until resolved. All such notifications and updates will be to the other party’s 's NOC. During business hours or other times. Implementation Changes Within [*]. Notification of or request for or other times. Implementation Changes should be sent to the Business Contacts outlined in Article II, section (i) and (ii)