Incident. An “Incident“ is an occurrence which poses a deviation from the standard operation of the Exasuite Cluster and which causes an interruption/disturbance of the operation, e.g. a database instance does not accept connections; the backup cannot be generated or one or more hardware components are defective, etc.
Appears in 13 contracts
Samples: Software License and Service Agreement, Software License and Service Agreement, Software License and Service Agreement
Incident. An “Incident“ is an occurrence which poses a deviation from the standard operation of the Exasuite EXASuite Cluster and which causes an interruption/disturbance of the operation, e.g. a database instance does not accept connections; the backup cannot be generated or one or more hardware components are defective, etc.
Appears in 1 contract
Samples: Software License Agreement