Incident Management System. The Service Provider will utilize the Incident Management System provided by the MSI and integrate such with their Incident Management processes providing a level of sophistication that allows for a set of Incident Resolution diagnostics and will track Software and Equipment to enable the automation of monitoring, detection, and the Resolution of Incidents associated with the Services. Service Provider’s responsibilities will include:
Appears in 2 contracts
Sources: Data Center Services Service Component Provider Master Services Agreement, Master Services Agreement