Common use of Incident Management and Service Goals Clause in Contracts

Incident Management and Service Goals. The Service Provider’s designate or other knowledgeable staff member will respond by email or telephone to the Customer’s incident within:  4 hours for issues classified as urgent.  1 business day for issues classified as normal priority, service request, or business inquiry.

Incident Management and Service Goals. The Service Provider’s designate or other knowledgeable staff member will respond by email or telephone to the Customer’s incident within:  • 4 hours for issues classified as urgent.  • 1 business day for issues classified as normal priority, service request, or business inquiry.. 2.2.1.2 Service Categories

Incident Management and Service Goals. The Service Provider’s designate or other knowledgeable staff member will respond by email or telephone to the Customer’s incident within:  4 hours for issues classified as urgent.  1 business day for issues classified as normal priority, service request, or business inquiry.. 2.2.1.2 Service Categories

Incident Management and Service Goals. The Service Provider’s designate or other knowledgeable staff member will respond by email or telephone to the Customer’s incident within:  4 hours for urgent issues classified as urgent. (see criteria below)  1 business day for issues classified as normal prioritypriority issue, service request, or business inquiryinquiry (see criteria below).