Inbound Services Sample Clauses
The Inbound Services clause defines the terms under which services provided by external parties are received by the contracting organization. It typically outlines the scope of services, performance standards, and responsibilities of the service provider, such as response times or deliverable requirements. This clause ensures that both parties have a clear understanding of expectations and obligations, thereby minimizing disputes and ensuring consistent service delivery.
Inbound Services. 2.1 Inbound Services refers to the NTS for non-geographic numbers (03xx, 08xx) and geographic numbers (01xx, 02xx).
Inbound Services. At the Customer’s request, Company may agree to respond to inquiries and questions from the Account Holders / Card Holders regarding the Services provided hereunder. Company shall use reasonable commercial efforts to address such Card Holder and Account Holder inquiries in the manner designated by Customer in the Customer’s profile to be completed and mutually agreed upon by Company and Customer during the implementation of the Services. Notwithstanding the foregoing, Company reserves the right to reverse or refuse to resubmit charges in Company’s sole discretion. Any Card Holder or Account Holder issues not directly related to the Services under the FSB Agreement and Return Fees hereunder will be re-directed to Customer.
i. Field incoming calls and emails in response to Company initiated Outbound Services.
ii. Field incoming calls and emails from Card Holders / Account Holders to make payment modifications.
iii. Field incoming calls and emails from Card Holders / Account Holders to update data such as address or telephone.
iv. Field incoming calls and emails from Card Holders / Account Holders to initiate holds or membership cancellations.
Inbound Services. At the Customer’s request, Daxko may agree to respond to inquiries and questions from the Account Holders / Card Holders regarding the Services provided hereunder. Daxko shall use reasonable commercial efforts to address such Card Holder and Account Holder inquiries in the manner designated by Customer in the Customer’s profile to be completed and mutually agreed upon by Daxko and Customer during the implementation of the Services. Notwithstanding the foregoing, Daxko reserves the right to reverse or refuse to resubmit charges in Daxko’s sole discretion. Any Card Holder or Account
i. Field incoming calls and emails in response to Daxko initiated Outbound Services.
ii. Field incoming calls and emails from Card Holders / Account Holders to make payment modifications.
iii. Field incoming calls and emails from Card Holders / Account Holders to update data such as address or telephone.
iv. Field incoming calls and emails from Card Holders / Account Holders to initiate holds or membership cancellations.