Common use of Inbound Services Clause in Contracts

Inbound Services. At the Customer’s request, Company may agree to respond to inquiries and questions from the Account Holders / Card Holders regarding the Services provided hereunder. Company shall use reasonable commercial efforts to address such Card Holder and Account Holder inquiries in the manner designated by Customer in the Customer’s profile to be completed and mutually agreed upon by Company and Customer during the implementation of the Services. Notwithstanding the foregoing, Company reserves the right to reverse or refuse to resubmit charges in Company’s sole discretion. Any Card Holder or Account Holder issues not directly related to the Services under the FSB Agreement and Return Fees hereunder will be re-directed to Customer. i. Field incoming calls and emails in response to Company initiated Outbound Services. ii. Field incoming calls and emails from Card Holders / Account Holders to make payment modifications. iii. Field incoming calls and emails from Card Holders / Account Holders to update data such as address or telephone. iv. Field incoming calls and emails from Card Holders / Account Holders to initiate holds or membership cancellations.

Inbound Services. At the Customer’s request, Company may agree to respond to inquiries and questions from the Account Holders / Card Holders regarding the Services provided hereunder. Company shall use reasonable commercial efforts to address such Card Holder and Account Holder inquiries in the manner designated by Customer in the Customer’s profile to be completed and mutually agreed upon by Company and Customer during the implementation of the Services. Notwithstanding the foregoing, Company reserves the right to reverse or refuse to resubmit charges in Company’s sole discretion. Any Card Holder or Account Holder issues not directly related to the Services under the FSB Agreement and Return Fees hereunder will be re-directed to Customer. i. a. Field incoming calls and emails in response to Company initiated Outbound Services. ii. b. Field incoming calls and emails from Card Holders / Account Holders to make payment modifications. iii. c. Field incoming calls and emails from Card Holders / Account Holders to update data such as address or telephone. iv. d. Field incoming calls and emails from Card Holders / Account Holders to initiate holds or membership cancellations.