Improving Services. Process for changes to Service performance 14.1. Reports and communications provided by you in relation to Service delivery, ACC monitoring of data and Service delivery, and findings from evaluations (including audits) may be used by ACC, in addition to other lawful uses, to improve Service performance. 14.2. ACC and you will discuss reports to identify any issues and decide: (a) if performance could be expected to change, or (b) if there are other factors that provide a reasonable basis for the identified performance. 14.3. If a change in performance is required, then we will work with you to develop required action(s) by each Party and the timeframes for progress review. 14.4. If we have observed a change in performance to bring it within appropriate parameters, we will provide feedback to you and end the performance improvement process. 14.5. If improvements have been evidenced, but further change in performance is required, both Parties will agree to an extension of the performance improvement plan. This plan will include any changes to the required action(s) by each Party and the agreed timeframes for those actions. 14.6. If we do not observe sufficient improvement, at the end of either the initial or any subsequent performance improvement period, or if you do not agree to a performance improvement plan, we may issue a notice of breach of contract under clause 20.8. 14.7. The powers or processes in this clause 14 do not limit ACC’s powers under clause 20.8 to 20.10
Appears in 1 contract
Sources: Service Agreement
Improving Services. Process for changes to Service performance
14.1. Reports and communications provided by you in relation to Service delivery, ACC monitoring of data and Service delivery, and findings from evaluations (including audits) may be used by ACC, in addition to other lawful uses, to improve Service performance.
14.2. ACC and you will discuss reports to identify any issues and decide:
(a) if performance could be expected to change, or
(b) if there are other factors that provide a reasonable basis for the identified performance.
14.3. If a change in performance is required, then we will work with you to develop a time framed performance improvement plan. This plan will include the required action(s) by each Party and the timeframes for progress review.
14.4. If we have observed a change in performance to bring it within appropriate parameters, we will provide feedback to you and end the performance improvement process.
14.5. If improvements have been evidenced, but further change in performance is required, both Parties will agree to an extension of the performance improvement plan. This plan will include any changes to the required action(s) by each Party and the agreed timeframes for those actions.
14.6. If we do not observe sufficient improvement, at the end of either the initial or any subsequent performance improvement period, or if you do not agree to a performance improvement plan, we may issue a notice of breach of contract under clause 20.8.
14.7. The powers or processes in this clause 14 do not limit ACC’s powers under clause 20.8 to 20.10
Appears in 1 contract
Sources: Service Agreement
Improving Services. Process for changes to Service performance
14.1. Reports and communications provided by you in relation to Service delivery, ACC monitoring of data and Service delivery, and findings from evaluations (including audits) may will be used by ACC, in addition to other lawful uses, to improve Service performance.
14.2. ACC and you will discuss reports to identify any issues and decide:
(a) if performance could be expected to change, or
(b) if there are other factors that provide a reasonable basis for the identified performance.
14.3. If a change in performance is required, then we will work with you to develop a time framed performance improvement plan. This plan will include the required action(s) by each Party and the timeframes for progress review.
14.4. If we have observed a change in performance to bring it within appropriate parameters, we will provide feedback to you and end the performance improvement process.
14.5. If improvements have been evidenced, but further change in performance is required, both Parties will agree to an extension of the performance improvement plan. This plan will include any changes to the required action(s) by each Party and the agreed timeframes for those actions.
14.6. If we do not observe sufficient improvement, at the end of either the initial or any subsequent performance improvement period, or if you do not agree to a performance improvement plan, we may issue a notice of breach of contract under clause 20.8.
14.7. The powers or processes in this clause 14 do not limit ACC’s powers under clause 20.8 to 20.10
Appears in 1 contract
Sources: Service Agreement