Improving Services Clause Samples
The "Improving Services" clause establishes the right or obligation for a service provider to enhance, update, or modify the services offered under the agreement. Typically, this clause allows the provider to make changes to features, performance, or functionality, either to keep up with technological advancements or to better meet customer needs. For example, the provider may roll out software updates or introduce new service features during the contract term. The core practical function of this clause is to ensure that services remain current and competitive, while also clarifying the provider's ability to make improvements without breaching the agreement.
Improving Services. Process for changes to Service performance
14.1. Reports and communications provided by you in relation to Service delivery, ACC monitoring of data and Service delivery, and findings from evaluations (including audits) may be used by ACC, in addition to other lawful uses, to improve Service performance.
14.2. ACC and you will discuss reports to identify any issues and decide:
(a) if performance could be expected to change, or
(b) if there are other factors that provide a reasonable basis for the identified performance.
14.3. If a change in performance is required, then we will work with you to develop required action(s) by each Party and the timeframes for progress review.
14.4. If we have observed a change in performance to bring it within appropriate parameters, we will provide feedback to you and end the performance improvement process.
14.5. If improvements have been evidenced, but further change in performance is required, both Parties will agree to an extension of the performance improvement plan. This plan will include any changes to the required action(s) by each Party and the agreed timeframes for those actions.
14.6. If we do not observe sufficient improvement, at the end of either the initial or any subsequent performance improvement period, or if you do not agree to a performance improvement plan, we may issue a notice of breach of contract under clause 20.8.
14.7. The powers or processes in this clause 14 do not limit ACC’s powers under clause 20.8 to 20.10
Improving Services. There have been efforts to improve regulation and mon- itoring in the sector. One issue that the State Agency for Geology and Mineral Resources has addressed is the process of granting licences. The advisor to the head of the State Agency ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇ highlighted that the agency now conducts auctions in such a way as to cre- ate a competitive environment and attract more inves- tors. The State Agency is also conducting auctions in the villages near to the deposit sites. Thus, they are including the local population in the process and raising residents’ awareness of the auctions. The State Agency has also announced a plan for 2014. The plan includes measures to simplify the process for applying for rights of access to subsoil minerals, trans- parent procedures in the awarding of licences, creating conditions that would allow for new medium and large deposits to be developed, and increasing the income from the mining sector to KGS 30 million (around USD 579,000) (Moiseeva 2014). These developments are a positive move, as experts have noted that many people do not trust the government to implement and enforce the laws. ▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ of GIZ argued that the State Agency should be seen as a neutral body, and should be engaged in explain- ing issues to communities near deposit sites. Likewise, it should be able to address people’s concerns about envi- ronmental pollution and provide factual information. He argued that if the State Agency is more engaged at the community level, it could help to minimize conflicts with mining companies. The support required for the State Agency also raises concerns about financial costs that could be used for other sectors. ▇▇▇▇▇▇▇▇▇ stressed that government spending on basic social services, such as hospitals and schools, should not be considered the same as spending on the State Agency. There is a difference in the rate of returns. Mining has a bigger financial return over a short period of time, whereas the financial and social returns from hospitals and schools are long term and so less evi- dent. »If you help the State Agency, [the country’s abil- ity to collect] taxes will increase and you will get more money. Today the agency is anorexic; they can’t work,« said ▇▇▇▇▇▇▇▇▇.
Improving Services. Each complaint brings with it a critical appraisal of the service under investigation. The report from the investigating manager will include recommendations for change and details of how this is to be implemented. To ensure that the Trust does not only react to complaints but has a proactive stance for continuous planned improvement, data will be collected and reported on regularly. Action plans will be developed for implementation. Where necessary, data from complaints will be used to contribute to cases of need in the contract negotiation process.
Improving Services. You agree that we may collect and use aggregated and deidentified data derived from your use of the Services solely to provide and improve the Services.
Improving Services. Although it depends on the agreed objective of the utilization of the Citizens’ Report Card, at this stage the information is used to actually improve the services. The stakeholders, especially the community have a role to play in verifying, monitoring and ensuring that the stakeholders are implementing their agreed changes to the services.