Implementation/Contract Management Support Sample Clauses

Implementation/Contract Management Support. Oversight participation and independent valuation and verification of all implementation stages to ensure successful outcomes including the services below. • Monitor selected provider’s work plan, communication plan and training schedule including business process optimization and an adoption management plan that ensures County’s intended outcomes are met. • Participate in project kick-off to ensure implementation methodology, roles and responsibilities, timeline and launch. • Monitor and advise on the system technical build including website and payment processing interfaces to ensure integration and outcomes are obtained. • Monitor and advise on outcomes related to workflow, interfaces, third party add-ons, and data conversion. • Oversee system administration build including defining workflows and define/build templates for security access roles. • Identify gaps. • Oversee the data conversion including map fields of current systems to new system. • Ensure that reports reconciliations include the identification of which reports need to be custom built, what reports can be used, what old reports can be eliminated, and development of new reports. • Provide input on policy/procedural changes based on best practices and/or to increase efficiency. • Ensure the development and delivery of a new policy/procedural manual. • Ensure the training manuals and methodologies are developed to coincide with the County’s needs and ▇▇▇▇▇▇ adoption and implementation of the new system(s). • Participate in and oversee the creation of test plans, and system and report testing. • Develop and disseminate and keep updated tasks lists for the project team. • Oversee key user training; train-the-trainer. • Oversee end user training, including external customer training (pre and post going live). • Participate in and provide project management oversight of the Go Live implementation. • Provide Post Go Live support and training. • Participate and oversee all on-site project coordination including weekly (or more frequent if needed) meetings.