High Database Availability Clause Samples

High Database Availability. All database instances measured by this Critical Service Level shall be architected and implemented for High Availability. There shall be at least 50 database instances measured by this Critical Service Level. The Critical Database Availability measurement evaluates “operating level 2” database instances by querying the management agent for such database instances. If the agent for a database instance cannot be reached and queried the database is considered unavailable. Maintenance windows are excluded from the measurement. If an individual database has an Availability result less than the Expected Service Level or Minimum Service Level then that may result in a Service Level Default in accordance with Exhibit 3 (Service Level Management). For this Critical Service Level the amount of the Service Level Credit shall be the greater of (i) the pro-rated Service Level Credit that shall be an amount equal to the full amount of the Service Level Credit multiplied by the number of database instances experiencing Service Level Defaults divided by the total number of database instances measured by this Critical Service Level or (ii) five thousand dollars ($5,000) (i.e., the minimum Service Level Credit).