High. The reading levels indicate how well the students read and provide the teachers with valuable knowledge of which students need extra support and which students require more/extra stimulation. The service does not include making a diagnosis, providing treatment recommendations, or other assessments which are considered to be wellness care and healthcare. The Customer acknowledges that the accuracy of the Services will depend on the accuracy of the responses made by the students.
High. An Incident should be categorized with the priority "High" if normal business processes are seriously affected. Necessary tasks cannot be performed. This is caused by incorrect or inoperable functions in the Computing Environment that are required immediately. The Incident is to be processed as quickly as possible because a continuing malfunction can seriously disrupt the entire productive business flow./ Tinggi: Suatu Insiden harus dikategorikan dengan prioritas "Tinggi" jika proses bisnis normal terdampak serius. Pekerjaan-pekerjaan penting tidak dapat dilaksanakan. Hal ini disebabkan oleh fungsi xxxx xxxxx atau tidak bisa beroperasi dalam Lingkungan Komputasi yang segera diperlukan. Insiden akan diproses sesegera mungkin karena kegagalan fungsi yang berkelanjutan dapat mengganggu alur proses bisnis produktif secara menyeluruh.
High. A high Incident is when the following occur cumulatively: (1) major business processes are severely impaired, (2) business operations can continue in a restricted fashion, although long-term productivity might be adversely affected and (3) a temporary Workaround is available.
High. An error occurs in the software or hosting environment that causes substantial downtime of the Services, or which causes substantial data corruption, or which otherwise renders the Software unusable. Errors given this priority have no viable workaround.
High. In case an essential functionality of the EMS solution becomes unavailable in the Live environment which is not actually hampering the basic operations of the examination resulting in a denial of service to the beneficiaries but may impact the other services will be termed as critical.
High. Job requires exactness and finesse of muscle movement with little margin for error (e.g., crane operator using controls to place a load in a specific location), rather than control of muscle movement that requires disconnected action (e.g., pushing buttons on control panel/board). RESPONSIBILITY FACTOR SUBFACTOR 7 - ACCOUNTABILITY DEFINITION: This subfactor measures the accountability of the incumbent and the effect on the organization of making errors in judgement in the decision-making process. Errors in judgement occur when the incumbent makes the best decision based on the information available at the time, but in turns out to be wrong in the final analysis. Degree Degree Definition 2 Incorrect or inappropriate recommendations/decisions/actions have limited effect on the department. For example, limited financial costs or limited effect on service to the public/clients. 4 Incorrect or inappropriate recommendations/decisions/actions have serious, usually short-term effects; significant financial costs; reduced or impaired service to the public; serious discomfort to clients or others; negative media reaction; and requires Department Head to deal with the repercussions. 5 Incorrect or inappropriate recommendations/decisions/actions have major, frequently long-term effects; very substantial financial costs; serious impact on client care or others; negative media reaction; and requires Chief Administrative Officer or political debate to deal with the repercussions. RESPONSIBILITY FACTOR SUBFACTOR 7 - ACCOUNTABILITY NOTES TO RATERS
High. An Incident should be categorized with the priority "High" if normal business processes are seriously affected. Necessary tasks cannot be performed. This is caused by incorrect or inoperable functions in the Computing Environment that are required immediately. The Incident is to be processed as quickly as possible because a continuing malfunction can seriously disrupt the entire productive business flow. (b) Высокий: инциденту присваивается высокий приоритет, если инцидент серьезно затрагивает нормальное выполнение бизнес- процессов. Выполнение необходимых задач невозможно. Такая ситуация может возникнуть в результате того, что в Вычислительной среде не работают или некорректно работают функции, которые требуются в данный момент. Инцидент необходимо обработать максимально быстро, поскольку продолжительный сбой может нарушить весь поток производственных бизнес-процессов.
High. A material function of an application is not available and no workaround is available for an immediate solution. · Frequently used business processes are affected by the incident and a service level violation of FME’s business services is probable. · It is likely that business relations between FME and its business partners will be affected. · Numerous staff may be frequently affected in performing their temporarily assigned duties or a single staff cannot perform his/her permanently assigned duties. · This priority is applicable, e.g., if order registration and commissioning is affected. · For the avoidance of doubt, events more critical than the ones defined under Priority 2 shall be exclusively governed by Priority 1. Priority 3: Medium · An application is not complying with specifications and/or a workaround for a Priority 1 or Priority 2 incident is available. · The effect on business process is of non-material nature. · Violations of Service Levels are of non-material nature or not likely. · Effects on business relationships between FME and its business partners are non- material. · Staff is affected in performing their duties only occasionally or they may perform other duties during incident solution. · Priority 3 shall apply, e.g., if procurement orders, booking of cost accounts except for the purpose of month end closing and invoicing review is affected.
High. The problem prevents use of MGC Products where use of MGC Products will soon be on Support Customer's critical path and no Workaround exists for the problem. If this problem is not corrected in a timely fashion, it may become Critical.
High. An incident with a severity level of High is defined as one that produces a detrimental situation in which the Services are usable, but materially incomplete; performance (response time) of the Services is degraded substantially such that there is a severe impact on use under reasonable loads; one or more mainline functions or commands is inoperable; or the use is otherwise significantly impacted. If the reported event is a High severity, the Support Desk will contact the Authorized User who reported the event within eight (8) User Support Hours to diagnose and begin remediation of the event, and will use commercially reasonable efforts to resolve the event with five (5) business days. Any authorized user may contact the support desk to report any issue, even if the issue in question relates to a portion of Julota that is not under the purview of the Authorized U Notwithstanding the foregoing, if the Authorized User that reported the event is not under the purview of the user with resolution, but instead, will contact the Customer Representative to report resolution.