Help Point Intercom (HPI Clause Samples

Help Point Intercom (HPI. The help point intercom gives subway riders the opportunity to communicate directly with NYCT employees via “help point intercoms” (HPI units) located in the stations. These easily identifiable units may be located near MetroCard Vending Machines and at un-staffed fare control areas, on station mezzanines and platforms, and in platform waiting areas. Each HPI unit has a clearly marked “Emergency” button as well as an “Information” button. Surveillance CCTV cameras are placed strategically near HPI units to allow monitoring of the units when they are activated by customers. These cameras are activated automatically with the pressing of one of the call buttons, including panning and/or zooming onto the unit as appropriate. The HPI and CCTV subsystems also record and archive the video and audio for all customer calls. For more detail concerning HPI hardware, please refer to Chapter 4, PACIS II Hardware. For more detail concerning HPI software, please refer to Chapter 6, Application Software.