Help Desk Support. During the hours of Service specified in paragraph 2, FCC will provide a client service and administration telephone help desk facility (“Help Desk”) for the benefit of the Customer. FCC shall accept calls for English language telephone support in connection with orders and Incidents during the hours of Service specified in paragraph 2 of this Schedule. For the avoidance of doubt, FCC shall be under no obligation to provide any technical assistance to the Customer’s users or additional users.
Appears in 2 contracts
Sources: Leased Line and Broadband Services Agreement, Leased Line and Broadband Services Agreement